Aboriginal Senior Client Service Officer

Job Description

Location: Albury or Griffith Employment Type: Ongoing full-time opportunity Talent Pool creation for multiple locations across Southern & Western District including: Dubbo, Wagga Wagga, Orange, Batemans Bay Salary: Clerk Grade 5/6, salary from $97,027 to $107,059 p.a. plus superannuation and employer annual leave loading This position is open to Australian Aboriginal and Torres Strait Islander people only About Us Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community. In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures. Your role The Senior Client Service Officer plays a critical role in supporting the Aboriginal and Torres Strait Islander clients and develop strategic partnership to address and meet clients housing and support needs. This role also focuses on mentoring and guiding client service team to deliver efficient, quality client-centred services. What You’ll Do In this role your responsibilities include: Cultivate and strengthen cultural connections within Aboriginal and Torres Strait Islander Communities. Collaboration with internal and external stakeholders to develop innovative strategies to improve client outcomes and overcome barriers to housing access. Taking ownership of case management planning and work closely with specialists and agencies to ensure it aligns with client needs. Maintain accurate and secure client records to ensure information is relevant and accurate. Develop and sustain local partnerships to elevate service delivery and strengthen communities. What We’re Looking For You will be committed to driving positive change, who advocates for clients with complex needs. You will be a strategic problem-solver and guide a high-performing team to deliver meaningful support and sustainable outcomes for Aboriginal and Torres Strait Islander communities. You Will Also Demonstrate A high level of communication and interpersonal skills to liaise effectively with various stakeholders and build long-lasting relationships. Strong organisational and time management skills to manage competing client needs and case load. Integrity by upholding cultural values, protocols and traditional practices while ensuring compliance with government policies. Ability to mentor and train to develop team members. Competency in case management and a keen attention to detail. Essential Requirements As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons. Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977. There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted : Confirmation of Aboriginality form Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community. Hold a current and valid driver's licence. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages). Applications close: Monday 3rd March 2025 at 11:59pm AEST.Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Kelly Shields on 0436 695 235 or at If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Jenny Nguyen on 0400 969 505 or via Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. 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