Application Preparation Officer

Job Description

As our highly valued Application Preparation Officer based in Brisbane , your role will be responsible for reviewing and processing Home Loan applications lodged by our Broker partners and verifying the details in accordance with Great Southern Bank’s credit risk policy. While providing operational support to our Brokers, this role will require a high level of attention to detail, strong organisational skills, and an ability to manage multiple tasks simultaneously to ensure our service level agreements are met. You’ll make an impact by: Processing broker applications, hotline support, accreditations, commissions, government scheme quality assurance, and the end-to-end Consumer Lending (verification and funding) tasks. Being self-managed, motivating and encouraging, and delivering to deadlines. Having excellent problem-solving skills, ability to think laterally and objectively assess all relevant factors from both the customer, Broker, and Great Southern Bank's perspective. To succeed in this role, you will have: Minimum 3-5 years’ experience in the Financial Services with strong knowledge of lending products and services, with experience in income, expense, liability, and asset verification. Strong commitment to customer service and a commitment to delivering customer experience excellence. Ability to work under pressure and with minimum supervision. Why Great Southern Bank? Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include: Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you, and professional wellbeing coaching. Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week. Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans, and more! Imagine working for a bank that truly helps people. You can. Questions? Please contact our Talent Acquisition team at At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected, and respected. We value diverse backgrounds, cultures, abilities, ideas, and experiences; recognising the benefits they bring to our work, our communities, and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day. #LI-Hybrid #J-18808-Ljbffr