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April 2024 Inbound Phone Sales Essentials

Salary: 80.00 -  100.00
Posted: 19-02-2025
Category: General Sales
Melbourne, 
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Job Description

The April 2024 Inbound Phone Sales Essentials Training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls. The premium sales skills training taught in this course is aligned with the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades. This course teaches premium call-handling sales skills that are proven to work for any product, service or industry, resulting in happier customers and more business. Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers. Course Overview Learn more about the April 2024 Inbound Phone Sales Essentials training course directly from the course designer and facilitator, Simon Blair. Who is this course suitable for? The course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service. Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers. Warehouse employees who handle sales calls from customers. Call centre agents working in a sales or service role. Telephone account managers. Course Modules 1. Sales Psychology and Standards A short exploration of what customers want and need to make confident buying decisions within a positive sales experience. 2. How to Discover Needs We’ll teach your employees the three critical discovery techniques to more effectively converse, mirror and confirm customer needs. 3. How to Educate Participants will learn how to proactively educate and inform customers with product, service & process information. 4. How to Close Employees will learn how to better control and transform the end of their calls through a simple method of strong final checks and expressions of gratitude. About Your Trainer The course is facilitated by Simon Blair, one of Australia’s leading Customer Service and Sales trainers. Course Details The April 2024 Inbound Phone Sales Essentials course will be delivered online via Zoom on: Date: Tuesday, 23rd of April 2024 Time: 09:00 to 12:00 AEDT (Melbourne, Australia) This course is a public course, meaning you can purchase one or multiple tickets for your employees. The course is $268 per employee ex GST for the entire 3 hours of facilitated learning. Available Discounts Save 15% when booking forthree or more staff in the same transaction. ACXPA Members save 25% on ALL CX Skills courses. #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 19-02-2025
Category: General Sales
Melbourne, 

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