Assistant Advisor, Customer Support

Job Description

Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options Assistant Advisor, Customer Support – Ongoing Full Time (35 hours/week) Clerk Grade 5/6: $97,027 - $107,059 + super Location: Gosford or Sydney This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2 days per week. SIRA offices are based in both Sydney and Gosford. About The Role An opportunity has become available for an Assistant Advisor, Customer Support to join the SIRA Customer Administration, Business Support team within the State Insurance Regulatory Authority (SIRA). This is an exciting opportunity to work within a close-knit team and deliver high quality customer service, provide support in a range of administrative activities, including processing payments, developing process guides, providing peer to peer training and general administrative support services to facilitate the effective operation of the business. In this role you will: Utilise specialised knowledge to provide services relating to the NSW Workers Compensation and CTP schemes. Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services. Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible. Provide a range of administrative and support services, including but not limited to records management, routine correspondence, general administration to support the effective operation of the team. Complete monthly reporting for a range of digital customer service tasks completed by the team. Provide SME assistance and peer to peer training across a range of specialised digital customer service tasks to a team of approx. 7 individuals. Assist with the development of process documentation reflecting system changes and upgrades, including updating relevant systems and communications. Review and determine decision making on a range of digital application submissions. Utilise specialised software and SAP to process payments supporting vulnerable workers within the Workers Compensation and CTP schemes. To be successful in this role, you will demonstrate the following: Experience in an administrative role. Ability to multi-task including managing competing priorities. Be highly organised, have strong attention to detail, accuracy, and have great time management. Strong communication skills (written and verbal) with the ability to engage with various internal and external stakeholders in a professional manner. Be a team player and work well with others to achieve a shared goal. Experience supporting a team in customer service delivery. Experience with TRIM, SAP GUI, SAP Payment Systems, Salesforce, VRPS, Power BI, Microsoft Office Suite and managing internal databases. How to apply: Please click on the link below. Your application should include a cover letter, no more than 2 pages, addressing why you are interested in applying and what skills and capabilities you can bring in line with the role. Your application should also include an up-to-date resume of no more than five pages. Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation. Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via Closing Date: 10am Tuesday 25th February Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351. #J-18808-Ljbffr