Customer Banking Specialist – Mt Pleasant

Job Description

About The Role This role is a key component to the success of our Mt Pleasant Branch. As a Customer Banking Specialist, you will be responsible for delivering the highest standard of customer experience and providing seamless service to both existing and new customers across face-to-face, phone, and digital channels. Your primary focus will be on building strong customer relationships, identifying their needs, and offering tailored solutions that align with their financial goals. No prior experience required! We provide comprehensive training to equip you with all the knowledge and skills needed to thrive in this role. Key Responsibilities Create a positive first impression for customers, ensuring they feel valued and understood from the moment they walk in or reach out. Develop effective ways to promote Auswide Bank's products and services, including Home & Personal Loans, Term Deposits, Insurance, International Transfers, and Credit Cards, to both new and existing customers. Foster meaningful relationships with customers, handling inquiries and processing applications for various banking products with a customer-focused approach. Have insightful and impactful conversations with customers to uncover their needs, providing personalised solutions that meet their financial goals. Assist customers with banking transactions, account management, and any other Banking services, ensuring smooth and efficient service delivery. Adhere to Bank policies, procedures, privacy guidelines, and relevant regulations. Complete all required compliance training and obligations in a timely manner. Work closely with the Branch team and other stakeholders to achieve Branch targets and continuously improve customer service processes. What You’ll Bring to the Table As well as having excellent & effective problem solving, negotiation and communication skills, you will also need to: Proven experience in uncovering customer needs in a customer service environment, with a focus on providing tailored banking solutions. Experience in working within an environment where you have successfully achieved set KPIs (Key Performance Indicators) and sales targets. A genuine passion for helping customers achieve their financial dreams and goals by providing relevant advice and solutions. Having a ‘growth mindset’ and being open to learning and engaging with key stakeholders across the business, actively seeking opportunities for personal and professional growth. Ability to multi-task and be highly adaptable to change and ambiguity. A strong desire to grow and develop within Auswide Bank, contributing to long-term success and expanding your skills and knowledge. Experience in being a user and promoter of technology - working knowledge in using different digital channels will be an advantage. If you're ready to make a positive impact at our Mt Pleasant Branch and contribute to the success of our customer relationships, we’d love to hear from you! Benefits: (4) weeks annual leave for all eligible staff. (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community. Paid Parental Leave for all eligible Primary and Secondary Caregivers. Employee Assistance Program (EAP) and various Health & Wellbeing programs. Bank Staff Share Plan options and Years of Service Recognition program. An extensive range of discounts and benefits associated with the Bank’s financial products . Discounts with various business partners . A complete range of generously subsidised corporate uniform . About Auswide Bank Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first. Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier. Our broker partners make a significant contribution in helping us achieve this. Through customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial relationships, online technology, and our network of branches across Queensland. We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities. Apply Now! This is an exciting opportunity at our Mt Pleasant Branch! If you’re up for a challenge, have a genuine passion for helping people, and are eager to build your career with a trusted Australian bank, we encourage you to apply today! To apply, simply submit your resume and a cover letter outlining why you’re the perfect fit for this role. We look forward to hearing from you and exploring how you can contribute to the success of our team! The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks. #J-18808-Ljbffr