Customer Care Consultant
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re... more info
Customer Care Consultant - National
Salary:
100.00 - 125.00
Posted:
13-02-2025
Category:
Marketing Sales
City Of Canning,
Job Description
We have an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. Joining Blackwoods as a Customer Care Consultant for our National Customer Care team, you will be responsible for providing an exceptional level of service to a portfolio of national Industrial and Retail customers. Comprehensive training to candidates who are eager to learn and are keen to develop a career in customer service and sales will be provided! Your day-to-day: Handle all telephone and email enquiries to provide the first point of contact and handle any conflicts to our customers' satisfaction. Ensure all orders and delivery expectations are met and KPIs are achieved. Assess customer requirements by using the system to improve the customer experience by proactively looking for service and process improvements. Deliver outstanding service and effective communication to our top National customers. Be a team player and show a willingness to learn and stay up to date with all processes and procedures. Demonstrate adaptability to changes in the environment. What you’ll bring to the team: Minimum 2 years of Customer Service Experience. Resilient, hardworking, and a solutions-based thinker. Excellent communication and administrative skills. Proactive approach to problem-solving. Motivated to provide exceptional service outcomes. Why Our Team Enjoys Being Part of Blackwoods: To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including: Team member discount card for Kmart, Bunnings, Target & Officeworks. A secure career with a proudly Australian company. Continuous career development to gain new skills and knowledge. Attractive permanent salary and incentives. A successful Refer-A-Friend program, earning up to $2,000 for each referral! Additional Wesfarmers discounts from over 300 corporate partners. NEXT STEPS: If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them! As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process. Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities. If you have any questions or would like support with submitting your application, please get in touch with us via . #J-18808-Ljbffr
Job Details
Salary: 100.00 - 125.00
Posted: 13-02-2025
Category: Marketing Sales
City Of Canning,
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