Customer Service Supervisor | Lytton, QLD

Job Description

Add expected salary to your profile for insights. Coogee Chemicals is an innovative and highly successful private company pursuing growth through the supply of industrial, agricultural and mineral processing chemicals to the Australian and international markets. Our Chlor-Alkali manufacturing facility located in Lytton QLD produces Sodium Hypochlorite, Hydrochloric Acid and Caustic Soda for the water treatment industry, swimming pool industry and local industrial customers. We have a dedicated distribution network that services our clients throughout QLD and NSW. We are seeking a permanent full-time Customer Service Supervisor to join our Customer Service team. This role is to support and drive the development of Coogee for the future and ensure our customers have a positive and efficient experience. The role also sees someone providing leadership, training, and development to the customer services team and implement continuous improvement initiatives. Why join Coogee The people within our team come from different walks of life offering a wealth of knowledge and operational experience. Our team is dedicated and passionate to deliver results and provide optimal manufacturing and terminal operations within Australia. We have employees who have been with Coogee for over 10, 15 and 20 years, so we must be doing something right! What we offer Competitive annual salary and financial incentives Company Superannuation including Income Protection Company Paid Parental Leave - 12-weeks paid parental leave Annual fitness reimbursement Mid-year events and annual Christmas parties Free annual flu vaccinations and skin checks Employee Assistance Program (EAP) Secure permanent employment with an essential services business with over 50 years of experience The position: As a Customer Service Supervisor you will join a small, friendly and collaborative team responsible for all general customer service assistance to our Queensland and New South Wales customer base. Develop and maintain a thorough knowledge of Coogee’s product range Provide leadership, training, and development to the customer services team Develop and support a positive team culture of continuous improvement Review and improve systems and processes Contact customers via phone and email regarding orders and deliveries (e.g. customer queries; delivery allocations; proof of delivery) Ensure delivery of excellent customer service through fast and accurate processing of customer queries and coordinating with other departments Ensure a high level of accuracy in data entry, customer records and delivery information across the team The successful candidate We are looking for a committed and dependable leader, who has: Previous experience with customer service in a leadership role The ability to build long-term internal and external relationships Good levels of computer and administrative skills with proficiency in Microsoft Office Knowledge of Oracle E-Business Suite or other customer/financial management systems highly regarded Highly organised with attention to detail A positive and friendly demeanour with an excellent phone manner Experience working in a fast-paced environment with time sensitive deadlines Ability to prioritise work with excellent time management skills For the right candidate, this is an exciting opportunity to join a secure, well established and successful business and take the next step in your career. To submit your application please do so by clicking the “Apply for this job” link and submitting your current resume and cover letter outlining how you meet the above criteria. Applications close on 10 March 2025, however shortlisting will commence immediately. To apply for this position, you must have the legal right to live and work in Australia. Coogee is an equal opportunity employer. We support diversity in our workforce and we have fitness for work policies in place at all of our sites. Please be aware that applicants may be required to provide a National Police Certificate (Australia-wide Criminal History) prior to commencement in this role. #J-18808-Ljbffr