Engineering Technical Consultant - In Product Comms

Job Description

Engineering Technical Consultant - In Product Comms To make life better for people in small business, their advisors, and communities around the world by rewiring the world of small business by making it seamless, simpler, and smarter. Software engineering Full-time Hybrid | Melbourne, VIC, Australia Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience. Xero is a cloud-based accounting software platform for small businesses with over 2.7 million subscribers globally. Through Xero, small business owners and their advisors have access to real-time financial data any time, anywhere, and on any device. Xero offers an ecosystem of over 1,000 third-party apps and 300 plus connections to banks and other financial partners. About the role Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information, and connections. About the team you’ll join The Grow domain sits within Xero’s Enterprise Technology group, managing some of the key Sales & Marketing Technologies used at Xero. Within Grow, our remit is Customer Acquisition and Engagement; working with stakeholders to enable new capabilities that help Xero scale and improve experiences for our external customers and internal users. We leverage systems like Intercom, Qualtrics, Salesforce Sales Cloud (CRM), Marketing Cloud, CRM Analytics, and other SaaS-based technologies to achieve strategic objectives. If you are a technology generalist and eager to own and deliver our roadmap, we encourage you to apply. Be part of a dynamic team at Xero; working on innovative projects that enhance customer engagement and experience! What you'll do: Design, build, and deliver tailored solutions to enhance and support the use of Intercom, ensuring sustainable and excellent engineering practices. Provide day-to-day administration, troubleshooting, and support for the Intercom platform and its users. Collaborate within and across teams to design and deliver initiatives aimed at measuring and improving customer engagement. Support the development of integration solutions between Intercom and other systems such as Salesforce CRM. Build and maintain a reputation as a ‘trusted advisor’ across a range of internal stakeholders by advocating for best practice, and providing recommendations to optimize and increase use of the platform. Engage with and interact directly with Intercom representatives. What you'll bring: Ideally a strong understanding of Intercom or other customer service/communication platforms such as Pendo, UserPilot, or Qualtrics. Previous experience working with SaaS-based technologies and platforms, ideally in an agile fashion within a development function. Knowledge of web and mobile technologies would be a plus! Proven ability to develop and optimize integrated business processes across disparate systems. A curious mindset to tackle technical challenges and learn on the go across a range of SaaS-based systems. If you're an experienced technology generalist or have experience as a digital media manager, we’d be interested in talking with you. What you'll be responsible for Partner with stakeholders to understand specifications, business requirements, and communicate insights. Scripting and Automation: Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks. Test Automation: Create and implement code tests and software test automation. Skills you'll need Works with others by being open, clear in communication and listening to achieve goals. Numerical problem solving: Works with numerical information and performs mathematical calculations to solve problems. Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables. #J-18808-Ljbffr