Gaming Loyalty Manager

Job Description

Add expected salary to your profile for insights At CSC Group, our team are the heart of our Club. We’re committed to fostering an environment where everyone has fun, looks forward to coming to work and feels truly valued. We have a great opportunity for an enthusiastic and results-driven Gaming Loyalty Manager, who is committed to providing exceptional services and experiences for our members and guests across all of our Clubs. We are looking for an individual with a passion for gaming, and expertise in developing, monitoring and executing loyalty programs that cultivate lasting relationships with high-value members. Discover a great place to grow your career with real progression opportunities through internal movements across our Clubs, exclusive job postings, and access to our career boost program to help you grow professionally and personally. What to expect: Loyalty Program Management: Oversee the development and management of customer loyalty programs, promoting rewards offerings and increasing member engagement. Loyalty Campaigns & VIP Events: Collaborate with the Group Marketing Manager to create and implement VIP events, loyalty promotions, and campaigns that support the overarching marketing strategy. Membership Growth & Engagement: Drive new membership sign-ups and enhance service standards through the execution of internal paging systems, targeted alerts, and membership engagement initiatives. This includes responding to and actioning queries from members. Campaign Performance Tracking: Track, analyse, and report on the success of loyalty campaigns, events, and membership activities to optimise program effectiveness. Team Leadership & Compliance: Lead, train, and develop the loyalty and membership teams, while ensuring adherence to policies, procedures, and legislative requirements, and maintaining exceptional customer service. About you: You will need to fit in with our groupwide values of C onnected, A ligned, R espectful, E ngaging and S upportive. A minimum of 3 years' experience in a similar role. Experience in leading a team. Passionate about delivering exceptional service and ensuring every guest feels valued. Thrive in a lively hospitality environment with a can-do attitude. Love working with others and always ready to lend a hand to your teammates. A high standard of grooming and presentation. Currently hold, or willing to obtain a Police Check, RSA, RSG and Food Safety Certificate. Flexible availability, particularly on evenings and weekends. What’s in it for you? Industry leading Reward and Recognition Program with discounts at over 550 retailers including supermarkets, fuel stations and fashion outlets. Employee Hardship grants available for our team during times of need. Training and development - career boost grant program available. Access to discounted mortgage rates through our financial partner. Be part of an organisation that contributes significantly to the local community. Career progression opportunities across our group. Free onsite parking + free meal while on shift. Apply Now If you think you meet most of the criteria and think that this role fits for your next step, apply via Seek . No agencies, please. #J-18808-Ljbffr