March 2024 Inbound Phone Sales Essentials

Job Description

The March 2024 Inbound Phone Sales Essentials training course is designed as a short-duration course (3 hours) for employees who handle (or are about to handle) sales-related phone calls. The premium sales skills training taught in this course is aligned with the Australian Customer Experience Professionals Association (ACXPA) Contact Centre Quality Standards that have been refined and optimised over three decades to identify the specific behaviours that influence sales results. Put simply, the course teaches premium call-handling sales skills that are proven to work for any product, service or industry, whether it’s in a contact centre environment or just answering the phone in your workplace (office, warehouse, etc). It’s based on a sales-from-a-service paradigm that delivers high engagement with your customers, resulting in happier customers and more business. Sales Conversion, Sales Volumes, Customer Satisfaction, Net Promoter Score, Call Quality and Employee Engagement – however you measure your success, are all positively impacted as your employees learn to be more efficient and effective when customers contact your business looking for solutions to their needs. Delivered over a single 3-hour session, we’ll teach your employees a structured yet natural approach (no scripts!) that encourages them to be themselves and build rapport with customers. Learn premium inbound phone sales skills & methodologies that can be applied in any industry. Course Overview This course is suitable for any employees who have discussions with customers over the phone where there is an opportunity to sell, whether it’s a product or service, upsell, cross-sell etc. The skills we teach are applicable to all industries, products and services. Typical Roles Include: Office/Administration staff who take orders over the phone or have the opportunity to sell products/services to customers. Warehouse employees who handle sales calls from customers. Call centre agents working in a sales or service role. Telephone account managers. At the end of the course, trainees will be provided with a certificate of achievement and be empowered with skills that will stay with them for life! About Your Trainer The March 2024 Inbound Phone Sales Essentials training course is facilitated by Simon Blair, one of Australia’s leading Customer Service and Sales trainers. Course Details The March 2024 Inbound Phone Sales Essentials course will be delivered online via Zoom on: Date: Tuesday, 12th of March 2024 Time: 13:00 to 16:00 AEDT (Melbourne, Australia) This course is a public course, meaning you can purchase one or multiple tickets for your employees and the dates and times are fixed in advance. This course is also available for a private booking, giving you more flexibility with the dates, times and content, which can be more suitable for larger groups of employees (typically more than 5). The March 2024 Inbound Phone Sales Essentials Training course is $268 per employee ex GST for the entire 3 hours of facilitated learning (1 x 3-hour session). Tickets can be purchased instantly for your employees using a credit card, or you can request an invoice on checkout (the invoice must be paid in full prior to the course commencing). Available Discounts Save 15% when booking for three or more staff in the same transaction. ACXPA Members save 25% on ALL CX Skills courses, including this one. For more information or to discuss a customised solution, please contact us. #J-18808-Ljbffr