Senior Support Administrator

Job Description

Want to be a part of a team that works together, supports each other and makes a difference every day? At Sunwater, you'll find a workplace driven by passion, dedication and a shared commitment to excellence. Our success is built on the hard work of our employees, united in their mission to provide the best outcomes for our customers. Here, work, water and life go hand in hand. We care deeply about our employees and strive to create a culture that values and supports each individual. Our inclusive culture allows everyone to bring their unique perspectives and experiences to the table, leading to better solutions and outcomes. Sunwater offers a unique opportunity to make a significant impact while enjoying a fulfilling career. Join us to deliver water for prosperity. Work type: Full Time Location: Brisbane Job type: Information & Communication Technology 04 Mar 2025 E. Australia Standard Time Senior Support Administrator Work. Are you a highly motivated, driven individual with a passion for delivering outstanding service? Join Sunwater as a Senior Support Admin, where you’ll play a vital role in providing high level technical assistance and support for incoming queries to the Service Desk relating to issues with ICT systems, applications, and hardware. In this dynamic and hands-on role, you will serve as an escalation point within the Service Desk team, providing timely assistance to resolve incidents efficiently. As a Senior Support Admin at Sunwater, you will: Serve as the frontline of support for any information technology issues and problems for Sunwater staff Mentor and support the other support administrators within the service desk team Perform troubleshooting through diagnostic techniques and pertinent questions Provide assistance remotely by phone or in person while using the IT Service Management system (ITSM), to track service requests, incidents and tasks. To be successful in this role, you will hold 3+ years’ experience in an IT Support role with similar accountabilities. You will also bring: Demonstrated experience supporting Windows 10 and/or Windows 11 and Office 365 Exchange Online, Microsoft Teams, Sharepoint Online ITIL v3/v4 Foundation or experience working in an ITIL environment Experience supporting Citrix and VPN users Moderate Powershell Scripting experience Proven experience in Active Directory adds/moves and changes. You will commence your role at our Fortitude Valley office, working full-time onsite for the initial 4 weeks. Following this period, your schedule will transition to a hybrid model, with 3 days per week in the office and 2 days working from home. This role offers an array of attractive benefits including: Base salary starting from $97,421.48 per annum 12.75% superannuation Access to banked time and TOIL 17.5% leave loading A genuine emphasis on work/life balance Water. Imagine a career where your work truly matters, where you are part of a team that values you and your contributions. At Sunwater, you will bring life’s most essential resource to over 5,000 agriculture, urban and industrial customers, helping to sustain communities and drive water for prosperity across regional Queensland. We share the values of these communities — starting with caring about our people. Engage in fascinating work that is constantly evolving, allowing you to grow and shape a successful career and develop unique skills and experience in an industry brimming with opportunity. Life. At Sunwater, we believe our employees are our greatest asset, and we are committed to providing the support, resources and benefits that you need to thrive. That's why we offer a range of attractive benefits designed to help you bring your best every day, including: My benefits: Access employee benefits and discounts hosted by Reward Gateway My wellbeing: Prioritise your wellbeing with our comprehensive health and wellness offerings and programs My time: Enjoy flexible working arrangements and the ability to purchase up to 4 additional weeks of leave, ensuring you can tailor your work to fit your lifestyle My growth: We prioritise your professional growth with career development programs, study assistance, support for professional memberships, and structured early career pathways to help you build a rewarding and successful career. Now is the perfect time to join Sunwater and take advantage of the boundless opportunities for your career today and in the future. We are a diverse team and proud of the unique journeys and stories each of us brings. As we continue to grow, we need more diverse backgrounds and perspectives than ever before. We are committed to a barrier-free recruitment process and work environment. If you require any accommodations, please let us know so we can ensure you can fully participate in our recruitment experience. Sunwater acknowledges Aboriginal and Torres Strait Islander peoples as the first peoples of this country and Traditional Custodians of the land and water we rely on. We respect and value their continued sacred connection to Country, including the diverse, rich traditions, languages and customs that are the longest living in the world. Apply for this role by hitting the Apply button now or visit our website to learn more. #J-18808-Ljbffr