Ticket & Merchandising Specialist - RoA

Job Description

What you'll bring to the team A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun, smiles, shrieks, and spine-tingles. In memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. Due to continuing growth and development of Merlin’s attractions and brands on a global scale, we are looking for a Ticket & Merchandising Specialist to join our corporate department on a permanent basis. The role will be based at the Sydney office, with a hybrid element for those looking for more flexibility. The role will primarily support the Merlin attractions across Rest of Asia to manage the Accesso database and operating system – TM1 to optimise business operations for both Trade & Consumer sales channels. The role is based in Sydney with the rest of the T&M team. This role is required to cover Singapore time zone. Main Responsibilities Ownership and management of Accesso for Gateway RoA including but not limited to: Identify best package solutions to deliver sales & promotional campaigns. Liaise with both Accesso & attraction teams to deliver, test and launch new package requests. Maintain the Accesso database (users, packages, promotions) and ensure system meets all audit requirements. Maintain the disbursement matrix for Midway Rest of Asia sites which categorises products for the revenue reporting system, TM1. Set-up new users, password resets and provide system training where required. Act as the main contact to liaise with Regional Trade and Digital teams, local finance, and operations teams for any issues and for API/Ingresso setup. Provide cover for other Accesso Super Users in other attractions as and when required. Assist in daily and weekly reporting. Qualifications & Experience Strong organizational skills for managing databases and disbursement matrices. Excellent communication and interpersonal skills. Ability to employ flexible thinking and dynamic, innovative approaches to system challenges. Strong analytical and decision-making skills. Ability to build and maintain relationships with vendors, business partners, and stakeholders. Attention to detail and strong data management, analytical, and report writing skills. Must be able to be flexible and work to Singapore time zones - This is a must. Benefits We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible. Posted Salary Range AUD $70,000.00/Yr. #J-18808-Ljbffr