About The Role
Kinetic IT are currently seeking a Portfolio Manager to join our on-site customer dedicated teams. This role will join a large account delivery team and have responsibility for overseeing operations in Project Services, with a focus on portfolio governance and maintaining communication and strong relationships with our customers. Responsibilities will include: Portfolio Governance and Delivery Assurance management Customer Stakeholder Management Participating and contributing toward internal governance meetings Team Management of the Project Services Team Project and resource forecasting and workforce planning Updating Account processes, methodologies and templates Managing and supporting PPM Tools, i.e. Dashboards, Dynamics, etc. Internal/External coordination on operational, commercial and contractual requirements for new or amended services Facilitating the project engagement process (on major accounts) and the SOW development process What you'll bring to the table: Previous experience in a Portfolio management role Experience with HR management (performance appraisals, remuneration reviews) of a team Experience working in a multivendor/outsourcing environment Project Management Qualification such as PMP, Prince2 or similar advantageous Existing AGSVA Baseline Clearance (preferred) or ability to hold and maintain clearance About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
Be You, Create the Future
At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.
The Kinetic IT Difference Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub. Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together - Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access. Other Perks - Access to our employee discounts platform, discounted gym membership and more. How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to .
You can learn more about our culture and crew online at
About The Role As a Senior Service Desk Technician, you will be a key point of contact for technical support, you'll ensure a seamless and responsive experience for end users - primarily focused on Service Desk environments. This role suits someone who thrives on solving problems, sharing knowledge, and driving positive outcomes. You'll also play a vital role in mentoring junior team members and promoting continuous improvement within the team. Responsibilities will include: Providing first-level support for issues via phone, email, and chat Troubleshooting hardware, software issues, escalating where required Managing and resolving incidents within defined service levels Accurately logging all interactions and maintaining high ticket quality Supporting and training other Service Desk team members as needed Monitoring service queues and ensuring prompt responses to requests Assisting with the upkeep of knowledge base articles and improving support processes Promoting a positive, solutions-focused team culture Participating in a rostered schedule to maintain consistent support coverage What you'll bring to the table: Proven experience in a Service Desk role prior A strong customer-first mindset with the ability to communicate clearly and empathetically Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools The ability to work both independently and collaboratively in a team setting Experience with updating knowledge articles and implementing new processes A passion for mentoring and training team members A willingness to continuously learn and adapt in a fast-paced environment Strong time management skills with a knack for prioritising tasks in a dynamic environment Compliance & Requirements if successful: National Police Clearance About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub. Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together - Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access. Other Perks- Access to our employee discounts platform, discounted gym membership and more. How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to . You can learn more about our culture and crew online at .
About The Role As an Associate Systems Engineer, you'll be responsible for providing onsite support to end users across desktop, laptop, mobile and peripheral environments. Working as part of a collaborative team, you'll troubleshoot incidents and service requests, support hardware refresh and deployment activities, maintain technology assets and help deliver a seamless support experience. You'll work across a variety of customer locations, supporting both day-to-day operational needs and larger project activities while contributing to continuous improvement initiatives and maintaining high service standards. Responsibilities will include: Providing onsite desktop, laptop, peripheral and mobile device support Troubleshooting and resolving hardware, software and connectivity issues Delivering deskside, field and priority support services Supporting hardware refresh, deployment and migration projects Managing IT assets, stock control and device lifecycle activities Creating and maintaining technical documentation and knowledge articles Identifying recurring issues and contributing to service improvement initiatives Undertaking metropolitan and regional site visits as required Delivering exceptional customer service and building strong stakeholder relationships Participating in after-hours support and on-call activities when required What you'll bring to the table: Previous experience in desktop support, end user support or IT service delivery environments Strong troubleshooting skills across Windows 10 and Windows 11 environments Experience supporting mobile devices, including iOS and Android Excellent communication and customer service skills The ability to manage competing priorities and work autonomously A current Australian Driver's Licence and willingness to travel to customer locations Experience supporting hardware deployments, refresh programs and asset management activities Exposure to SCCM/Configuration Manager and ITIL practices will be highly regarded ITIL Foundation, Microsoft Modern Desktop Administrator or similar certifications are advantageous A collaborative approach and passion for continuous learning Compliance Requirements Successful applicants will be required to complete relevant background screening and security checks as part of the onboarding process. About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub. Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together - Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access. How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to . You can learn more about our culture and crew online at
Are you an organised, detail-focused Project Coordinator who enjoys keeping things moving?
Join Kinetic IT's national Enterprise Project Management team in Canberra, supporting meaningful project outcomes for a Federal government customer while building your experience across planning, reporting, documentation and delivery coordination. Working under the direction of a Project or Workstream Lead, you'll help coordinate day-to-day project processes, support reporting requirements, prepare project documentation and provide practical administrative support to the delivery team. This role is based 100% onsite in Canberra and would suit someone proactive, reliable and confident working across project activities, deliverables and documentation. What you'll be doing: Support project planning by carrying out delegated activities that contribute to workstream and project plans, schedules and delivery milestones. Draft elements of project reports, presentations and moderately complex project documents, gathering and summarising data where required. Provide general administrative support across documentation quality assurance, process adherence, resourcing, equipment, time recording and deliverables tracking. What we're looking for: Current Australian Citizenship, holding active high level Australian Government Security Clearance (NV2). Previous experience in project coordination, project administration or PMO support, ideally within a complex ICT or government environment. Strong organisational skills, attention to detail and the ability to keep project documentation, actions and deliverables moving. Confidence preparing reports, presentations and project artefacts with guidance from a Project Manager or Workstream Lead. Clear communication skills and the ability to work effectively with project teams, stakeholders and delivery leads in an onsite project environment.
ABOUT KINETIC IT Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we've supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport. Be You, Create the Future Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach. We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer. Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together - Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access. Other Perks - Access to our employee discounts platform, discounted gym membership and more. HOW TO APPLY Work with us as we bring technology to life. Apply today or send your CV direct to . You can learn more about our culture and crew online at
About The Role As a Service Desk Technician, you'll be the first point of contact for users seeking IT support, helping to resolve technical issues and ensure a positive customer experience. Working within a collaborative team, you'll provide timely assistance, troubleshoot a variety of technology challenges, and contribute to maintaining high service standards across our customer environments. This position primarily operates on a standard Monday to Friday roster; however, successful applicants will participate in a 4 days on, 4 days off shift rotation for up to two one-month periods each year to support operational requirements. Responsibilities will include: Providing first-level technical support for IT incidents and service requests Diagnosing and resolving hardware, software, and application-related issues Managing and updating support tickets within established service levels Escalating complex issues to specialist teams when required Building positive relationships with customers through professional and responsive service Contributing to team knowledge-sharing and continuous service improvement initiatives What you'll bring to the table: A passion for technology and helping people solve problems Strong communication and customer service skills The ability to work effectively in a fast-paced and team-oriented environment Strong attention to detail and the ability to follow processes accurately Previous experience in a customer service, help desk, or service desk environment will be highly regarded A minimum Government Security Clearance preferred, or the ability to obtain and maintain one About Kinetic IT Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport. Be You, Create the Future At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer. The Kinetic IT Difference Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews. Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub. Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting). Celebrate together - Social events, cultural celebrations, end-of-year functions and more. Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access. How To Apply Work with us as we bring technology to life. Apply today or send your CV direct to . You can learn more about our culture and crew online at
