Purpose As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity and ensure the creation of unforgettable experiences for every guest. Primary Responsibilities Confidence in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives Skills and Experience Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in using reservation and property management systems is a plus Masterful in the art of communication, both the written and spoken Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Purpose As the Customer Experience Manager, you are responsible for overseeing and coordinating all activities related to customer experience within a designated portfolio. Your task is to ensure the efficient execution and communication of customer activities within established budgets. Additionally, your goal is to establish a reputation of excellence, and delivering on Accor's client promise. Primary Responsibilities Manage end-to-end Quarterly and Annual Customer Engagement plans, ensuring budget compliance and strategic guidance from the General Manager of Customer Experience Oversee day-to-day operations to meet Accor's contractual obligations and Customer Experience KPIs in your asset/portfolio Lead a team of Head Concierge and Concierge Executives to enhance the customer experience Craft engaging content for various social media and online platforms Innovate the customer experience based on feedback, tenant interaction, and emerging trends Assist the Area Manager in talent management, including recruitment and rostering Inspire and engage your teams as a charismatic leader Implement best practice tools, participate in CX training, and ensure quality assurance Embody Accor values and set a strong example in all actions and interactions, as visible leadership is critical to the role's success Skills and Experience Demonstrated experience in leveraging relationships and partnerships to drive customer outcomes A passion for people with demonstrated ability in leading small teams and cultivating stakeholder relationships both internal and external Excellent written and verbal communication skills with strong and demonstrated administrative acumen with an ability to transfer ideas and strategy into professional documents. Extensive leadership experience in hospitality and/or events, sales, and marketing roles, gained through years of working in the industry Strong passion for people, curating experiences for others and in leading premium service delivery with a proven record of innovation and animation All successful candidates will be required to hold a valid National Police Check
Purpose As a Food & Beverage Supervisor, you are at the forefront of creating a variety of dining experiences that showcase exceptional taste and service. Your main goal is to guide a unified team, guaranteeing the flawless execution of food and beverage operations while maintaining the establishment's high standards of quality and guest satisfaction. Primary Responsibilities Take the reins during busy service hours at the front of the house, setting the pace and leading by example Collaborate with your team to spark motivation and attain exceptional results together Contribute to creating schedules, nurturing team growth, and harmonising departmental efforts Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story When challenges arise, your ability to transform obstacles into opportunities shines Guide your team in attaining service excellence while actively seeking out information to enhance your product knowledge Skills and Experience Demonstrated genuine passion and enthusiasm for the hospitably and food sector Prior history of guiding and empowering teams with a focus on delivering exceptional customer experiences Familiar and well-versed across diverse food & beverage settings and have flexibility to work across different schedules including weekends and public holidays as required Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory Passion for engaging with patrons and leading a team of diverse professionals
Purpose As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality. Primary Responsibilities Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression Work diligently within the established guidelines to achieve the impeccable standards we hold dear Maintain and restock housekeeping trolleys, keeping them organised and well equipped Use cleaning materials with care and adhere to safety protocols to ensure a secure environment Respect guest privacy and security, upholding our commitment to their comfort Report maintenance issues promptly, showing your dedication to a flawless experience Skills and Experience Previous experience as a cleaner or room attendant is a plus Your communication style is warm and welcoming where guests and team members alike feel right at home around you! You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways You embrace collaborating with colleagues from various backgrounds Reliable transportation and availability to work a variety of shifts including weekends and public holidays
Purpose As a Kitchen Steward, your role is pivotal in maintaining the sparkle of our kitchen. Your main responsibilities involve upholding cleanliness, including dishware, utensils, and workspaces, all while strictly adhering to hygiene standards. You are an integral part of the kitchen brigade, collaborating seamlessly to deliver exceptional dining experiences for our valued guests. Note: This position is to cover day shifts Primary Responsibilities Maintain impeccable hygiene while cleaning crockery, cutlery, glassware, and other kitchen equipment, using both commercial dishwashers and manual cleaning methods Carry out rubbish removal, sweeping and mopping of kitchen floors Disinfect and clean, ensuring the proper sequence of chemical usage Provide valuable support to our kitchen team, including various tasks such as basic food preparation, grating, peeling, chopping, and preparing batters, garnishes, and seasonings. Skills & Experience Having practical experience in kitchen operations or cleaning is a plus Have an enthusiastic "can-do" attitude and a positive and motivated demeanour You thrive working within a diverse team in a fast-paced environment Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required
Purpose As a Food & Beverage Supervisor, you are at the forefront of creating a variety of dining experiences that showcase exceptional taste and service. Your main goal is to guide a unified team, guaranteeing the flawless execution of food and beverage operations while maintaining the establishment's high standards of quality and guest satisfaction. Primary Responsibilities Take the reins during busy service hours at the front of the house, setting the pace and leading by example Collaborate with your team to spark motivation and attain exceptional results together Contribute to creating schedules, nurturing team growth, and harmonising departmental efforts Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story When challenges arise, your ability to transform obstacles into opportunities shines Guide your team in attaining service excellence while actively seeking out information to enhance your product knowledge Skills and Experience Demonstrated genuine passion and enthusiasm for the hospitably and food sector Prior history of guiding and empowering teams with a focus on delivering exceptional customer experiences Familiar and well-versed across diverse food & beverage settings and have flexibility to work across different schedules including weekends and public holidays as required Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory Passion for engaging with patrons and leading a team of diverse professionals
Purpose As a Room Attendant, you play a vital role in our Housekeeping department and dazzle our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond the physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality. Primary Responsibilities Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, all to ensure an exceptional first impression Work diligently within the established guidelines to achieve the impeccable standards we hold dear Maintain and restock housekeeping trolleys, keeping them organised and well equipped Use cleaning materials with care and adhere to safety protocols to ensure a secure environment Respect guest privacy and security, upholding our commitment to their comfort Report maintenance issues promptly, showing your dedication to a flawless experience Skills and Experience Previous experience as a cleaner or room attendant is a plus Your communication style is warm and welcoming where guests and team members alike feel right at home around you! You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways You embrace collaborating with colleagues from various backgrounds Reliable transportation and availability to work a variety of shifts including weekends and public holidays
Purpose As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise. Primary Responsibilities Take the helm and guide the hotel's day-to-day operations with expertise Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise Contribute to roster planning and preparation Embrace authenticity and let your unique self-shine in every shift Skills and Experience Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor Proficiency in using reservation and property management systems is a plus Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills Masterful in the art of both the written and spoken communication Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Purpose As a Housekeeping Team Leader, you will do more than just oversee cleaning; you will inspire and motivate your team, provide valuable training and development opportunities, ensure efficient task assignment, and conduct regular room inspections. Your attention to detail and commitment to excellence will be the driving force behind our guests' delight. Primary Responsibilities Lead and motivate the housekeeping team to maintain cleanliness and guest satisfaction Dive in and carry out cleaning tasks across various housekeeping areas as needed Provide training, uphold cleanliness standards, and conduct regular inspections Efficiently assign tasks and oversee inventory to ensure smooth operations Attend to guest requests and issues promptly for a pleasant stay Assist with managing budgets and communicate with other departments while providing performance updates to management Skills and Experience A sharp eye for detail and previous experience in Housekeeping Excellent communication, interpersonal and time management skills, along with a friendly and outgoing personality The ability to think on your feet to keep things running smoothly throughout the day A high standard of personal grooming and a polished appearance Willingness to not only lead the team but to also work alongside them to ensure their success Reliable transportation and availability to work a variety of shifts including weekends and public holidays
Purpose As our Demi Chef, you will be a vital member of our culinary team, where the kitchen becomes your creative space, and flavours come alive on each plate. Bring your passion and imagination, and as a team create dishes that leave wonderful memories. Primary Responsibilities Take charge of your designated kitchen area to ensure smooth service delivery, ready to assist other sections when required Bring a touch of creativity and passion to your work, setting a positive tone for your kitchen colleagues Stay diligent in adhering to local regulations related to health, safety, and compliance, with a solid grasp of HACCP management Ensure accuracy, consistency, and efficiency in preparing food orders and menu items Handle a range of kitchen tasks, from dishwashing to crafting delectable dishes Foster a collaborative approach between the front-of-house team and the kitchen brigade for a harmonious work environment Skills & Experience Minimum educational requirement: Certificate 3 in Commercial Cookery Proficiency in independent work and a proactive attitude within a dynamic setting Demonstrated capability to excel in a fast-paced, high-pressure team environment Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required
