The Analytics Manager is responsible for maintaining, enhancing and governing Allied Credit's pricing model and related analytical tools. The role supports robust commercial decision-making by curating and refining pricing data, automating data flows between enterprise data warehouses and pricing tools, and developing scalable Python-based models, applications, artificial intelligence and machine learning solutions, and business intelligence reporting using Power BI. The role will also be central to the design, evaluation, testing and implementation of a pricing application or pricing engine, whether purchased from a vendor or built internally, ensuring business requirements, pricing logic, model governance and user experience are appropriately translated into the final solution. Working closely with Sales, Finance, Risk, Technology and external vendors, the Analytics Manager will build and support user-friendly pricing interfaces, dashboards and reporting outputs, support sales interaction with pricing outcomes, and enable integration of pricing model outputs into FP&A processes including forecasting, budgeting, profitability analysis and management reporting.Key Responsibilities Maintain, enhance and govern the pricing model to ensure it remains accurate, fit-for-purpose and aligned to business, finance and risk requirements. Curate, collect and refine data inputs required to support pricing analytics, model calibration, scenario analysis and ongoing performance monitoring. Automate data flows between enterprise data warehouses and pricing tools to improve efficiency, control, repeatability and scalability of pricing processes. Support the assessment, design, testing and implementation of a pricing application or pricing engine, including requirements definition, vendor evaluation, business rules validation, user acceptance testing and transition into business-as-usual processes. Design, build and maintain Python-based pricing models that support robust product pricing, profitability analysis and commercial decision-making. Develop related analytical tools, calculators, Power BI dashboards and reporting outputs to support pricing strategy, portfolio analysis and business performance management. Identify, design and implement practical AI and machine learning use cases to improve pricing analytics, forecasting accuracy, automation, decision support and operational efficiency. Build user-friendly interfaces that enable Sales teams to interact with pricing tools, assess pricing outcomes and support customer and introducer conversations. Partner with the Finance team to integrate pricing model outputs into FP&A processes, including forecasting, budgeting, profitability analysis and management reporting. Knowledge, Qualifications, Experience, Skills Advanced Excel capability, including the ability to develop, maintain and interrogate complex models, reports and analytical tools. Strong Python skills, with experience applying programming techniques to automate processes, analyse data and support scalable reporting solutions. Experience with relevant Python libraries and frameworks, including PyQt, xlwings, Streamlit and Dash, to support model development, automation, user interfaces and analytical tools. Experience developing and maintaining business intelligence dashboards and self-service reporting solutions using Power BI. Demonstrated financial modelling experience, including the ability to structure, validate and interpret models that support commercial decision-making. Sound understanding of financial mathematics, including the ability to apply quantitative techniques to pricing, profitability and portfolio analysis. Experience using data science concepts and analytical techniques to identify trends, generate insights and improve business outcomes. Hands-on experience implementing AI and machine learning solutions, including model development, deployment considerations, performance monitoring and translation of outputs into business decision-making. Practical experience in product pricing, preferably within a financial services, lending or asset finance environment. Tertiary qualification in a STEM-based discipline, Economics, Actuarial studies, Engineering, Mathematics or a related field. Consulting and/or financial services background, with the ability to translate complex analysis into clear commercial recommendations.
Collections Officers - Multiple roles Location - Flexible, hybrid or remote Multiple vacancies Fixed term contracts & perm roles Early & late arrears Use your exceptional customer service & comm's skills to resolve collection issues. Work hybrid, 2 days in the office; or remote for experienced collectors Company DescriptionAllied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses. Due to continued growth of our business, we are recruiting for multiple Collections Officer positions, across both early and late arrears. This would be Monday to Friday work in a hybrid work environment, after the training period this would mean 2 days a week in the office. For experienced collectors, we would be open to remote working options. Some of the roles will be 12-month max term contracts, others will be permanent. Responsibilities Manage an arrears queue of work through outbound and inbound calls from customers and/ or business partners. Responding to written correspondence received from customers and/or our business partners. Identifying risk and ensuring matters are escalated promptly to help mitigate losses, complaints or poor customer/ business outcomes. Negotiate payment plans utilising active listening and negotiations skills, while also delivering an exceptional customer experience. Keep clear, concise, and accurate customer records in the designated systems. Ensure all actions meet regulatory requirements governed by the NCCP, Privacy Act, RG 165 and internal processes and procedures. Taking ownership of complex matters and participating in change implementation activities Contribute to the success of the wider Retail Operations team, by supporting other areas from time to time. Your background Experience working in Financial Services, preferably the Automotive/ Asset Finance industry. Proven success working across different stages of arrears in a fast-paced responsible lending environment using a dialler system. Familiarity with skip tracing and its associated tools would be highly regarded. Sound understanding of NCCP and the Debt Collections Guidelines would be expected. Exceptional verbal and written communication skills with strong negotiation capabilities. A persistent, resilient and methodical mindset Why work for Allied Credit? Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options. Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community. Discount offers on selected retailers, car loans and novated leasing options. A learning environment where we take your development and career aspirations seriously. 16 weeks of paid parental leave along with Salary Continuance Insurance. We want individuals who will buy into and thrive with Allied Credit's Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork. Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic. Please contact Alex Kelly on for a confidential discussion. For further information on Allied Credit, please visit our website at or email .
Customer Service Officers - Multiple roles Location - Sydney or Melbourne Multiple vacancies Fixed term contracts & perm roles Training provided Use your exceptional customer service & comm's skills to resolve customer issues. Allied Credit values a work-life balance; work 2 days a week in the office Company DescriptionAllied Credit is a leading and well-established finance partner in the vehicle and leisure asset industry, with strategic alliances incorporating well-known car and motorcycle brands. We offer a range of finance solutions including white label, joint venture arrangements and floor plan finance. Our proprietary loan origination system supports our dealers and distributors to facilitate seamless, convenient and customer focussed finance solutions for consumers and businesses. Due to continued growth of our business, we are recruiting for multiple Customer Service Officer positions, some will be 12-month fixed term contracts, others will be permanent. This would be Monday to Friday work in a hybrid work environment, after the training period you would transition to 2 days a week in the office. Responsibilities Handle 40-60 inbound calls relating to a range of customer enquiries, while delivering an exceptional experience to our customers and lending partners. Responding to written correspondence received from clients or our dealer network. Liaise with internal stakeholders to effectively manage consumer and commercial customers. Taking ownership of complex matters and participating in change implementation activities. Contribute to the success of the wider Operations team, by supporting other areas from time to time. Your background Previous contact centre experience working on an auto-dialler system is required. Experience in the financial services/ banking industry would be highly regarded. Excellent verbal and written communication skills, with the patience and ability to clearly explain complex processes to clients and commercial partners. High level of attention to detail and accuracy, with the capability to work in a high-pressure environment. Well-developed emotional intelligence and an ingrained willingness to help others will allow you to thrive in this role. Why work for Allied Credit? Work-life balance - hybrid working arrangements allow a balance of working from home and the office, and we are always willing to discuss flexible working options. Wellness day to take a day off for some R&R around your birthday and a Volunteer Day to support your community. Discount offers on selected retailers, car loans and novated leasing options. A learning environment where we take your development and career aspirations seriously. 16 weeks of paid parental leave along with Salary Continuance Insurance. We want individuals who will buy into and thrive with Allied Credit's Values of Customer Focus, Adaptability, Risk Confidence, Integrity and Teamwork. Allied Credit pledges to treat all candidates with the utmost respect and professionalism throughout the recruitment process. We promise to conduct a fair, transparent, and inclusive hiring process, ensuring that all candidates are evaluated based on their skills, experience, and potential, regardless of race, gender, age, disability, sexual orientation or any other irrelevant characteristic. Please contact Alex Kelly on for a confidential discussion. For further information on Allied Credit, please visit our website at or email .
