WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OBJECTIVE The Operations Manager is a member of the store leadership team who deals with ALO's operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling - all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times. Operations Leader Oversee and support execution of key operational processes Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps Champion strong Operational standards for the salesfloor by leveraging business performance data Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries Support a safe work environment and efficient operation Business Leader Represent the business in meetings and on conference calls, in partnership with General Manager Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) Future planning workflow business needs to protect optimal performance People Leader Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team Establish internal & external pipeline through succession planning and recruitment strategy Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager Flow Experience Leader Oversees the execution of certain deliverables on the ALO Sales and Service Model , protecting operational efficiency Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals Demonstrate an ability to navigate the organization with a balance of business need and brand culture OPERATIONS MANAGER QUALIFICATIONS 3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and written Agile with the ability to handle multiple tasks in a changing environment Independent work ethic, time management skills, and personal accountability Aligns with and embodies ALO's Guiding Principles Requires constant movement in and around all areas of store Ability to lift, push, carry or otherwise move up to 10-15KG Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift JUST SOME OF THE PERKS A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on demand yoga and fitness classes led by world class instructors Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together A quarterly clothing allowance to support all day movement Extensive career growth opportunities as ALO continues to expand across Australia We're passionate about connecting with driven and skilled individuals who are invested in their development. Together, we'll continue to evolve our brand's success while supporting the growth of your career. To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends. We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated. By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required. For CA residents, Job Applicant Privacy Policy HERE .
WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW ALO is seeking a IT Support Specialist to lead technology operations and service delivery across our retail and corporate footprint in Australia. This role will ensure the highest level of operational support for our ALO retail stores, new store openings, and corporate employees across the market. The ideal candidate is a hands-on technical leader who can manage a team, support high-visibility retail operations, drive new store technology rollouts, and serve as the face of corporate IT support in the region - all while operating with the independence required of a remote regional leader reporting into a U.S.-based organization. RESPONSIBILITIES Manage, mentor, and develop a team of technical support and field service staff across the region. Set performance expectations, conduct reviews, and build a service-oriented culture aligned with global standards. Serve as the primary regional point of escalation for technology issues affecting retail and corporate operations. Provide day-to-day technical support for Alo retail store operations across Australia, including POS systems, in-store networking, payment systems, and store devices. Monitor store technology health and proactively resolve issues to minimize downtime and business impact. Partner with Loss Prevention/Brand Protection and Retail Operations teams on technology-related incidents. Own the technology deployment lifecycle for new store openings in the region - network installation, POS and hardware setup, connectivity testing, and go-live support. Coordinate with local vendors, ISPs, and contractors to ensure store technology infrastructure meets company standards and timelines. Develop and maintain a repeatable new-store technology playbook tailored to regional regulatory and infrastructure requirements. Provide corporate help desk support for employees in the region, covering hardware, software, network access, and collaboration tools. Manage local IT asset lifecycle (procurement, deployment, retirement) in coordination with global IT teams. Ensure timely ticket resolution and maintain service level standards consistent with global help desk operations. Act as the primary operations liaison for Australia while interfacing with U.S.-based Operations teams. Support compliance with local regulatory requirements affecting technology operations (e.g., data localization, cross-border data transfer, network/security regulations). Collaborate with global Security Engineering, Infrastructure, and Risk & Compliance teams on regional technology initiatives and audits. Support vendor management and local contract coordination in partnership with Legal and Procurement. QUALIFICATIONS 5+ years of experience in IT/technical operations management, with direct people management experience. Demonstrated experience supporting retail technologies - POS systems, in-store networking, payment terminals, retail hardware/device management. Experience supporting or leading new store opening technology deployments. Strong corporate help desk / end-user support background (ticketing systems, hardware/software troubleshooting, asset management). Fluency in English (written and spoken) required. Willingness and ability to travel regularly within Australia and occationally outside of the country. Strong communication skills and ability to operate independently while coordinating with a U.S.-based leadership team across time zones. Experience working within a global retail or apparel brand's technology organization. Familiarity with Australian regulatory and compliance considerations affecting IT, including data privacy, cybersecurity, and cross-border data transfer requirements. Experience with networking/firewall fundamentals and vendor coordination for connectivity and ISP setup. Experience supporting corporate wireless/guest network environments in a retail or office setting. Project management experience, particularly around multi-site rollouts. For CA residents, Job Applicant Privacy Policy HERE .
