Service Delivery Analyst Progress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Permanent full time opportunity Location: Melbourne CBD About the role The Service Delivery Analyst provides frontline Technology support, resolving incidents and service requests efficiently while delivering a consistent and positive experience for our users. This is a customer focused, onsite role. You will work directly with clinical and operational staff across our sites, building strong relationships and making sure Technology services support safe and effective care delivery. Your main duties will include: Provide first line support for devices, applications and access, both onsite and remotely Resolve tickets within agreed service levels and escalate complex issues appropriately Handle incoming calls professionally, aiming for first contact resolution Log all interactions accurately and provide timely updates to users Actively manage assigned tickets and support backlog reduction Balance phone and ticket workload while maintaining strong daily productivity Travel to sites to provide onsite support and build relationships with site staff Deploy, move and set up Technology equipment onsite, including manual lifting Help users with basic guidance on everyday systems and devices Follow ITIL processes and maintain accurate documentation Contribute to a collaborative team environment Participate in the on call roster and provide support for incidents as required About you 2+ years of experience in a service desk, Technology support or similar customer facing role Working knowledge of Windows and Microsoft 365 applications, including Outlook, Teams and Office Experience with user account tasks such as password resets and access requests in Active Directory Ability to troubleshoot end user hardware, including desktops, laptops, mobile devices, printers and scanners A strong customer service focus Clear written and verbal communication skills Good time management skills, with the ability to manage workload and priorities A willingness to learn and the ability to work independently once trained Availability to provide after hours support from time to time Current Australian driver's licence and willingness to travel regularly between sites, with some interstate travel required from time to time Ability to perform manual handling tasks, including lifting and moving Technology equipment such as PCs, monitors and printers For further information please contact Gagan Hothi at Desirable Experience with Microsoft Exchange and Exchange Online Experience with Microsoft Intune Experience with Citrix and remote access tools Understanding of ITIL processes or ITIL Foundation certification Experience working with external support vendors Experience in the private or public health care sector Certifications or study in Computer Science, Information Technology or a related field Eligibility This role is open to Australian citizens and permanent residents only. Visa sponsorship is not available. Why work for Calvary? At Calvary, our staff matter. With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients. Your benefits: NFP salary packaging benefits, discounted health insurance and gym memberships Paid parental leave Training, development pathways and career opportunities As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today. Please note: As part of the application process, you will be required to complete pre-employment checks which may include, but are not limited to, reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.
SW Catering - Calvary Mirridong, Bendigo VIC Progress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Make a real difference for our clients by ensuring the best food service possible. About the role As a Support worker - Catering you will make a difference each and every day in providing healthy, hearty and delicious meals prepared by our Chef. Reporting to the Home Manager, you will support the Chef/ Chef Manager and your team to deliver a high quality catering service to our residents. Your main duties will include: Support service delivery under the direction of the Chef/Cook Prepare daily meals and beverages that meet individual needs of each resident including special dietary requirements, allergies and culturally specific as instructed by the Chef or Cook. Ensure environmental service standards are met and maintained, and the residents living environment is safe and maintained to a high standard of cleanliness. Ensuring that all duties are worked in accordance with the National Food Safety Program at all times including completing food safety records and the prevention of cross contamination. Serve nutritious meals in well-presented manner and at the appropriate temperature Prepare trays and trolleys for each meal services as per the Calvary National Dining and Nutrition Guide. What you bring: Current Food Handlers Certificate Strong interpersonal and communication skills High standards in food preparation Knowledge of food safety regulations A desire to join a team committed to the care of others Why work for Calvary? At Calvary, our staff matter. Join our team, learn with purpose and drive positive impact in one of Australia's largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care. With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients. Your benefits: NFP salary packaging benefits, discounted health insurance and gym memberships Paid parental leave Training, development pathways and career opportunities Flexible hours that make sense for you Apply now to start your career in an organisation that is making a positive difference in the community. Please note the following: As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role. Calvary Health Care: Australia's number-one most attractive employer according to Randstad 2025 survey
