A little about us Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way! A little about the role As Claims Support Officer, you will be the first point of support for Members at claim lodgement, providing clear guidance on next steps and managing expectations with empathy and professionalism. You will evaluate initial claim details, determine the appropriate triage approach, and coordinate early claim actions such as service provider appointments, towing and make-safe arrangements. You will help deliver a seamless claims experience by keeping Members informed, processing claims accurately and supporting timely claim resolution. This position is a member first response position on the phones, and we do receive large numbers of calls in a day to assist our member What you'll bring We're looking for someone who brings sound judgement, strong attention to detail and a service-focused approach to claims lodgement. You will be comfortable working accurately at volume, communicating clearly under pressure and staying composed when conversations are challenging. Advanced Microsoft Office skills, including Outlook.Sound analytical and problem-solving capability.Strong written and verbal communication, with close attention to detail.The initiative to work with minimal supervision and follow matters through.The ability to negotiate with a focus on achieving a sound outcome for the organisation.The ability to build positive relationships and provide a high level of service to internal and external customers.Customer assistance or insurance experience.Experience using a relevant claims system. A little on life at Capricorn At Capricorn, we're committed to creating an environment where our people can thrive, both professionally and personally. That's why we've built a range of benefits that support wellbeing, flexibility, development, and important moments in life, helping our people do their best work while balancing what matters most to them. A hybrid work model for office-based team members, with flexibility to work both from home and the office. 14 weeks inclusive paid parental leave for all eligible Team Members, providing equitable support of all parents and caregivers.Two additional days of paid leave to support moments that matter to you. Wellbeing, fitness, and lifestyle perks through WHEREFIT and Perkbox.Learning and development opportunities, including training opportunities and study assistance for eligible team members. Additional benefits such as purchased leave, salary continuance insurance, social club, novated leasing and more.For eligible field-based roles, Team members also receive a fully maintained vehicle and fuel card, providing support for both business and personal travel. Sound like you'd be a good fit? If you are ready to support Members with accurate, fair and responsive claims lodgement, we'd like to hear from you. For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers
A little about us Capricorn is one of Australia and New Zealand's largest and most dynamic Member-owned organisations. Since 1974, we've provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger: a Community which is connected and supported to make a difference, while having some fun along the way! A little about the role As Project Manager, you will manage the start-up, initiation and day-to-day management and governance of corporate projects and initiatives across the organisation but initially focused on supporting Capricorn's Communications and Engagement team. The role supports tactical priorities and the Powering Forward 2030 Strategy by bringing structure, momentum and clear accountability to an increasing portfolio of work. You will define scope, develop project plans and schedules, coordinate resources, manage budgets and risks, and keep stakeholders informed through clear reporting and governance. You will also monitor quality, evaluate outcomes and ensure agreed deliverables are achieved on time, within budget and to the required standard. Your projects will include managing business-led initiatives and event programs such as Capricorn's biennial Convention, Captivate, Gala Dinner and Trade Shows, as well as other initiatives currently planned by this team. By providing dedicated oversight for this work, you will reduce delivery risk and enable the Project Sponsor and business stakeholders to proceed with confidence and trust, knowing that these critical business calendar events are in safe hands. What you'll bring We're looking for an experienced project manager who can bring disciplined planning, practical governance and confident stakeholder coordination across varied business and technology initiatives. What's essential At least five years' experience planning, leading and managing project teams consisting of committed project resources and leveraged BAU/Operational staff to achieve project outcomes within project tolerances. A strong application of project management disciplines to ensure that typical project controls including risk, issue, dependency, resource, change and budgets are effectively monitored, managed and maintained, with clear documentation and reporting. Demonstrated understanding of systems and processes within a complex environment. Ability to meet deadlines while maintaining close attention to detail and accuracy. Sound knowledge of IT infrastructure, IT technologies Practitioner level project management certification such as AgilePM, PRINCE2 or equivalent. Highly regarded Experience project managing or supporting the planning and management of major events, and documenting and delivering process and business systems improvements. Experience working within an Enterprise Project Management Office (EPMO) where you will be expected to apply EPMO practices and contribute to the ongoing development and improvement of the EPMO capability. Qualifications A suitable project management certification and/or relevant tertiary qualification is required. PRINCE2 certification is desirable. A little on life at Capricorn Joining our community is about more than just a job, so here's what's in it for you: Work flexibility - We're all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy. Development Opportunities - your success is ours too. We provide training opportunities and development to give you the tools you need to grow. Paid parental leave - during life's most important times, we support parents' leave (for both parents) and their transition back to work. Get social - our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. A place you want to be - from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be. A cherry on top - we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! Amazing Benefits - Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started! Sound like you'd be a good fit? If you're ready to bring structure, pace and strong governance to a varied portfolio of initiatives, we'd love to hear from you. For further information, support with your application and details on Capricorn, please visit capricorn.coop/careers
