Job Title APS4 Administration Officer (Safeguarding Support)
Locations available: Robina, QLD / Geelong VIC / Wollongong NSW / Parramatta NSW
Overview Join the NDIA in a meaningful APS4 Administration role supporting participant safeguarding functions and helping deliver positive outcomes across the NDIS. In this position, you'll provide high-quality operational and administrative support within established legislation, policy and procedures-triaging requests, coordinating workflows, supporting stakeholders, and contributing to continuous improvement to help ensure consistent, participant-centred service delivery.
Required SkillsProven admin/operations experience in a structured environment (government, regulation, health/community services, or similar)Ability to assess, prioritise and allocate work in line with risk and business frameworksStrong capability in monitoring work queues and shared inboxes, tracking items and maintaining accurate recordsConfident coordination skills (booking meetings, managing correspondence, supporting workflow planning)Strong written and verbal communication with the ability to tailor messaging to stakeholdersSound judgement, professionalism and resilience when managing competing prioritiesProficiency with Microsoft Office / Microsoft 365 (Word, Outlook, Excel, Teams)Experience handling sensitive information with appropriate confidentiality and information security practicesNice to Have SkillsExperience supporting operational reportingKnowledge of NDIS/NDIA, safeguarding principles, and/or risk management practicesPreferred Education and ExperienceRelevant experience in administration, operations support, or customer/participant service environmentsExperience working within policy, process and compliance-driven frameworks is highly regardedOther RequirementsAustralian Citizenship (required)Willingness to complete a Federal Police CheckTemporary full-time assignment (40 hours per week)Proposed start: Monday 11 January 2027Rate: $43.82/hr + 12% superApplications close: Wednesday 11 November 2026If you're ready to contribute to safeguarding outcomes and bring your admin expertise to a purpose-driven team, apply now with your resume to be considered.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at
Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.
Please click 'APPLY" to upload your details and resume to be considered for this role.
Job Title Executive Assistant to National Managers - Perth CBD
Overview Join our Federal Government client in Perth as an experienced Executive Assistant supporting two National Managers (SES Band 1 equivalent) within the Communication and Industry Engagement Branches. This is a fast-paced, high-trust role where you'll manage diaries and correspondence, coordinate meetings, support branch reporting and workflows, and provide broader administrative support to the branch-helping leaders stay organised, informed, and effective.
Required SkillsDemonstrated experience as an Executive Assistant (or similar) providing high-quality, confidential administrative supportStrong capability to prioritise and manage competing deadlines in a busy environmentExcellent written and verbal communication skills, with confidence liaising across diverse internal/external stakeholdersProven diary, inbox and meeting management skills (agendas, minutes/actions, briefing packs)High attention to detail and strong document control/records management disciplineAbility to work independently, coordinate with others, and maintain workflow visibility/reportingAdvanced proficiency in Microsoft Office and ability to quickly adapt to new systemsHigh integrity, discretion, professionalism, and a continuous improvement mindsetNice to Have SkillsExperience in an aviation, regulatory, or government environmentInterest in working as part of a high-performing, fast-paced teamPreferred Education and ExperiencePrior experience supporting senior leaders (e.g., senior managers/executives) in a complex organisationExperience contributing to branch artefacts such as reports, correspondence, budgets, and planning documentsOther RequirementsMust be an Australian citizen or permanent resident (eligibility requirement)National Police Check required prior to commencement If you're a proactive, polished EA who thrives on keeping executives and teams running smoothly, apply now to be considered for this excellent opportunity with CASA.
About the Role:
We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships.
This role combines:
Trade salesEstimating and quotingCustomer serviceOrder managementAccount managementThe successful candidate will work closely with manufacturing, production and logistics teams to ensure orders are accurately quoted, processed and delivered.
Key Responsibilities Trade Sales & Customer ServiceAct as the first point of contact for trade customers via phone, email and in person.Provide advice on timber doors, mouldings, profiles and finishes.Respond to enquiries and quotation requests.Convert enquiries into confirmed orders.Build and maintain strong trade account relationships.Identify upselling and repeat-order opportunities.Resolve customer issues professionally and effectively.Quoting & EstimatingPrepare and price quotations independently.Ensure accurate pricing of materials, labour and project scope.Generate quotations on the spot where possible.Follow up submitted quotations.Update and revise quotations as required.Order ManagementProcess sales orders accurately through internal systems.Track customer orders through production and delivery.Keep customers updated on lead times and progress.Resolve order discrepancies before they impact customers.Conduct post-delivery customer follow-up.Account Management & AdministrationManage trade accounts from enquiry through fulfilment.Maintain customer records and information.Complete data entry, filing and document management.Coordinate customer appointments and internal meetings.Process transactions accurately.Cross-Functional CollaborationWork alongside Sales, Production, Logistics and Purchasing teams.Confirm production lead times and delivery requirements.Resolve internal issues within agreed timeframes.Share customer feedback to improve service.Assist other departments during peak periods.Systems & Process ImprovementUse ERP and CRM systems daily.Maintain product, pricing and market knowledge.Contribute to process improvements.Support reporting and system enhancements.Participate in ongoing training and development.Key Performance Indicators (KPIs)95%+ customer satisfaction score.Respond to all enquiries within 1 business day.98%+ quotation accuracy.98%+ order accuracy.Complete follow-up on all quotations and post-delivery customer interactions.Maintain 99%+ CRM accuracy.No unresolved internal issues older than 48 hours.Essential ExperienceTrade sales, customer service or sales support experience.Strong estimating and quoting experience.Ability to accurately price bespoke jobs independently.Experience managing quotations through to fulfilment.CRM and ERP experience.High-volume customer interaction experience.Strong written and verbal communication skills.Highly Desirable ExperienceBuilding products industry.Timber products.Cabinet making.Joinery.Interior design.Manufacturing environment.ERP, CRM or quoting systems experience.Strong sales mindset.Excellent relationship-building skills.Ability to multitask and manage competing priorities.Ideal Candidate BackgroundsInternal Sales EstimatorSales EstimatorBuilding Products EstimatorDoors & Frames EstimatorJoinery EstimatorCabinetry EstimatorTimber Industry Sales RepresentativeTrade Counter Sales ProfessionalManufacturing Sales CoordinatorArchitectural Products Sales & Estimating ProfessionalWorking HoursMonday to Friday8:30am - 5:00pmBenefitsFull-time permanent positionBayswater locationFree secure undercover parkingOn-site gymSupportive team environmentCareer progression opportunitiesRegular interaction with Sales, Production and Logistics teams
Customer Service Officer
Werribee Part-Time (30-35 Hours Per Week) Until 19 February 2027 $39 per Hour + Super
An excellent opportunity is available for an experienced Customer Service Officer to join a busy and community-focused organisation based in Werribee.
This role will suit someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.
Working across both front counter and contact centre functions, you will be the first point of contact for customers, assisting with a broad range of enquiries and requests.
Key ResponsibilitiesProvide professional and courteous customer service via phone and face-to-face interactionsRespond to customer enquiries or direct requests to the appropriate departmentResolve customer concerns where possible and provide suitable solutionsProcess customer payments, receipts and related transactions accuratelyAssist with cashiering duties, daily balancing and banking processesRecord and manage customer requests using internal systemsMaintain accurate customer records and enquiry dataPrepare routine correspondence and administrative documentationSupport the maintenance of customer service resources and information displaysContribute to a positive team culture and high-quality customer experienceAbout You
To be successful in this role, you will demonstrate:
Previous experience in a customer service, contact centre or front counter environmentStrong communication and interpersonal skillsExperience handling high-volume customer enquiriesCash handling, EFTPOS and reconciliation experienceGood computer skills and the ability to quickly learn new systemsStrong attention to detail and accuracyAbility to manage competing priorities in a busy environmentA professional, friendly and customer-focused approachDesirable ExperienceExperience within local government or a community-focused organisationPrevious cashiering experienceKnowledge of customer request management systemsAbility to speak a community language (advantageous but not essential)
If this sounds like your next opportunity, we would love to hear from you.
Please note that only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at
Customer Service Officer / Call Centre Representative
Perth CBD, WA
Monday to Friday 9:00 AM - 5:00 PM
Full-Time and part time positions available
Immediate Start Available Interviews Taking Place ASAP
Our client is seeking a motivated and customer-focused Customer Service Officer / Call Centre Representative to join their team based in the Perth CBD. If you have previous customer service experience and enjoy helping people, this could be the opportunity you've been looking for.
With interviews taking place immediately, we're keen to speak with candidates who are available to start as soon as possible.
Key Responsibilities
Handle inbound customer enquiries via phone and emailDeliver exceptional customer service and supportResolve customer issues in a professional and timely mannerAccurately update customer information and recordsProcess requests and follow up on outstanding enquiriesWork closely with internal teams to ensure customer satisfactionMeet service and quality standardsWhat We're Looking ForPrevious customer service, call centre, contact centre, or administration experienceExcellent communication and interpersonal skillsStrong problem-solving abilitiesA professional and friendly phone mannerGood computer and data entry skillsAbility to multitask and work in a fast-paced environmentReliable, positive, and team-oriented attitudeWhat's On OfferPerth CBD location with easy access to public transportMonday to Friday schedule (9:00 AM - 5:00 PM)Supportive team environmentTraining and onboarding providedCareer growth opportunitiesImmediate interviews and a quick hiring processApply Today
If you're an experienced customer service professional looking for a new opportunity in the Perth CBD, we'd love to hear from you.
Apply now with your current resume. Interviews are being conducted ASAP, so don't miss out.
We are seeking a commercially minded and personable Internal Sales & Account Management to join an established plant and equipment hire business based in Dandenong South.
This is a hands-on, phone-based role focused on maintaining strong client relationships and generating dry hire opportunities across the civil and construction industries.
A large part of your day will involve proactively contacting existing and previous clients, keeping the business front of mind and understanding their upcoming projects and equipment requirements. You'll also manage inbound hire enquiries, prepare and follow up quotes, re-engage dormant clients and identify opportunities to develop new business.
There is a genuine sales element to the role, so you'll need to be comfortable picking up the phone, starting conversations and asking for the business. However, this isn't a traditional BDM position focused solely on cold acquisition or being out on the road.
Working within a small, close-knit team, you'll also be someone who is happy to jump in and assist with incoming calls and general client enquiries when needed.
Key ResponsibilitiesProactively contact existing, previous and prospective clients to generate hire opportunitiesBuild and maintain relationships with clients across the civil and construction sectorsRe-engage dormant clients and identify upcoming projects or equipment requirementsManage inbound hire enquiries via phone and emailPrepare quotes and proactively follow up outstanding opportunitiesIdentify and approach prospective clients where appropriatePromote available equipment to maximise fleet utilisationMaintain accurate client and sales activity within HubSpot CRMAssist with incoming calls and general client enquiries across the office when requiredConduct phone and Microsoft Teams meetings, with occasional site visits where beneficialWork closely with the wider team to maintain client engagement and sales momentum
About You
We're looking for someone who genuinely enjoys speaking with clients and is comfortable with the commercial side of relationship building.
You'll ideally be:
Confident making proactive outbound calls and asking clients about upcoming requirementsPersonable, genuine and able to build rapport quicklyCommercially minded and comfortable identifying sales opportunitiesComfortable approaching new clients as well as working with established relationshipsPersistent with follow-ups without being overly pushyReliable, consistent and willing to get involved wherever neededOrganised and disciplined with quotes, follow-ups and CRM activityComfortable working autonomously within a small office environmentLooking for a stable, long-term opportunity where you can become a valued part of the team
Experience within plant and equipment hire, earthmoving, civil construction, construction or a related industry will be highly regarded. Strong internal sales, hire or client relationship experience from another industry will also be considered.
What's on Offer$80,000-$85,000 + superPermanent, full-time opportunityDandenong South location100% office-based, with occasional site visitsSmall, close-knit and down-to-earth teamEstablished client relationships to build uponA varied mix of client relationships, hire coordination and proactive salesStable, long-term opportunity within an established business
Project Manager - PMO
Burwood East 3-Month Contract Potential Extension $80-$90 per hour + Super
An exciting opportunity is available for an experienced Project Manager to join a major digital transformation program within a complex and highly regulated environment.
Working within an established Project Management Office (PMO), you will be responsible for managing technology-focused projects and supporting the successful delivery of a broader transformation program.
This role will suit a confident project professional who can navigate complex stakeholder environments, maintain strong governance practices and drive outcomes across multiple workstreams.
Key ResponsibilitiesDevelop and maintain project management plans, schedules, budgets and reportingManage project controls including risks, issues, changes, actions and lessons learnedMonitor project performance across scope, schedule, cost, quality and benefitsCoordinate governance activities, steering committees and reporting forumsSupport project assurance activities including health checks, reviews and stage gatesManage project dependencies, milestones and delivery sequencingPrepare briefings, reports, governance papers and executive submissionsBuild and maintain strong relationships with stakeholders, vendors and project teamsLead and coordinate project activities to support successful delivery outcomesAbout You
To be successful in this role, you will demonstrate:
Proven Project Management experience delivering medium to large technology projectsStrong governance, PMO and project controls experienceExperience managing project schedules, risks, budgets and reportingExcellent stakeholder engagement and influencing skillsStrong written communication skills, including executive-level reportingAbility to manage competing priorities within complex project environmentsExperience leading multidisciplinary teams and coordinating project resourcesDesirable ExperienceExperience working within government or other highly regulated environmentsDigital transformation or enterprise technology project experiencePRINCE2, PMP, PMBOK, Agile or similar project management qualificationsExperience working on large-scale or public-profile projects
If this sounds like your next challenge, we would love to hear from you.
Please note that only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at
We are seeking a Technical Administration Officer to provide high-quality administrative and operational support within a busy Council environment. Working closely with internal stakeholders, you will play a key role in coordinating documentation, correspondence, records management and reporting activities that support the delivery of community outcomes.
Key Responsibilities
Provide administrative support to the City Planning and technical services teamsCoordinate incoming and outgoing correspondence and customer requestsManage records and documentation using Council systemsPrepare reports, presentations, meeting documentation and general correspondenceProcess purchase orders, invoices and administrative transactionsMonitor workflows and assist with project and operational reportingLiaise with internal departments, external stakeholders and community membersSupport the administration of planning and development-related processesExperience Required
Demonstrated experience in administration, business support or project administrationStrong organisational skills with exceptional attention to detailLocal/State Government requiredExperience using TRIM, Content Manager or similar records management systemsExposure to planning, engineering, infrastructure or technical services environmentsExcellent written communication and report preparation skillsProficient in Microsoft Office SuiteAbility to manage competing priorities and meet deadlinesIf you are interested in this role, please apply now!
Contact Centre Representative
Location: Newcastle & hybrid once trained
Contract: Part time ongoing casual contract
Shifts: 4 half days per week (8am to 1pm OR 12pm to 5pm)
Broaden your customer service skills and gain top notch industry knowledge within a fast-paced yet supportive call-centre environment!
Chandler Macleod's Business Support team are looking for dynamic contact centre representatives to join an iconic employer of choice in the Newcastle region.
Hunter Water is dedicated to delivering essential services including drinking water, wastewater, recycled water, and some stormwater management to more than 600,000 residents and businesses across the Lower Hunter region. They strive to be a forward-thinking business that operates with vision and purpose. It's an exciting time to be part of their team.Work for an organisation renowned for its excellent supportive team environment & brilliant work cultureHybrid arrangements + modern harbourside officesOpportunity to transition to permanent employment
About the role
As an experienced Contact Centre Representative, you are people-orientated and adaptable, with outstanding problem-solving skills. By applying knowledge, empathy and professionalism you will assess and fulfil customer needs as the first line of support through the Contact Centre.
Being a constant point of contact for customers, you can create and/or completely transform a customer's experience. For this reason, it is important that you are approachable, friendly and well-informed with a passion for assisting people in times of need.
To be successful in this role, you will:Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries across voice, digital, and email channels. This includes face to face interactions across the Customer Service centre.Recognise and navigate the complexities in customer enquiries, identifying nuanced situations that may not fit into clear-cut categories.Exceed customer expectations by proactively seeking opportunities to enhance their experience.Identify and escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing regular updates to the customer.Take an active interest in the Contact Centre and individual performance to achieve customer satisfaction and performance targetsParticipate in regular quality assessments and in operational and performance discussions.Actively engage in and support continuous improvement process within the Contact CentreEffectively use a range of systems, technology and telephony solutions to undertake work tasks, triage, refer or escalate work tasks
About you
Demonstrating a desire to learn and progress within the role, you will actively seek and embrace feedback to identify areas for growth and improve overall performance.
Naturally, you'll bring a commitment to customer service, business improvement, Company Values and Customer Commitment along with a strong team-focused work ethic with the ability to achieve individual and group objectives.
In addition you will have:Minimum 1-2 years' experience in a contact centre or customer service role across voice, digital, email, and face-to-face channels along with proven ability to deliver first-contact resolution and meet customer service targetsAn ability to interpret complex data and confidently translate to customers in a professional mannerConfident to navigate multiple systems, technology platforms, and telephony tools to source relevant information quicklyWillingness to commit to reliable attendance of shifts and the requirement to work from the office on scheduled days
If this sounds like you, and you're ready for your next new challenge, click the "Apply" button to submit your application or call Yolande on for more details!
We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.
In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.
Key ResponsibilitiesManage a high volume of inbound customer callsProvide accurate information and timely resolution to enquiriesNavigate multiple systems while maintaining call quality and accuracyRecord and update customer informationEscalate complex matters where requiredDeliver a consistently high level of customer serviceAbout YouPrevious contact centre experience is essentialDemonstrated experience handling high-volume inbound callsStrong communication and active listening skillsAbility to build rapport and manage challenging conversationsHigh attention to detail and data entry accuracyComfortable working in a fast-paced environmentStrong problem-solving skills and ability to follow processesWhat's On OfferOpportunity to work with a leading organisation in its fieldSupportive and collaborative team environmentComprehensive training providedCompetitive salary package
If you're passionate about customer service and thrive in a busy contact centre environment, please apply by sending in an updated resume using the "Apply" function
