About Codafication
Codafication is a tech company located just off James Street in Brisbane's Fortitude Valley. We have developed globally recognised solutions for the insurance and construction industries. Our mission is to pioneer new ways to make the world simpler - and we are building solutions that streamline experiences for our customers making them more efficient and cost-effective. With deep domain knowledge and client partnerships across the trillion-dollar global insurance and construction industries, we are scaling our products and utilisation across Australia, New Zealand and into North America. Check us out at
About the Role
No day is the same as a Customer Success Officer at Codafication! To succeed in this role you will be flexible in your daily activities, enjoy problem-solving and looking for new ways to help customers achieve success using Codafication's tools.
As the voice of our customers, you will play an important role in our business working closely with the Project Management, Business Analyst and Software Engineering teams to manage different projects to success. You will provide clear and empathetic customer service and technical support ensuring clients experience success with Codafication's product offerings.
Your day-to-day duties will include:
Delivering onboarding, training, coaching, and mentoring for customers Building and maintaining strong business relationships with customers
Providing frontline support to customers and management of Jira support tickets
Building and maintaining high quality customer-facing materials and repositories (e.g. knowledge base library, FAQs, training packages)
Providing feedback, support, and updates to internal stakeholders to optimise the customer experience
Conducting workshops, demonstrations, training, and reviews of products with customers
Driving adoption and retention, while identifying opportunities for account growth and additional product placement
About you
As our successful candidate, you will demonstrate:
At least 2 years of relevant work experience
Previous experience with onboarding and training of SaaS platforms advantageous
Excellent written and verbal skills
Love for problem solving and thrive in a dynamic and fast paced environment
Ability to win trust and drive relationships to ensure best outcomes for customers and the business Ability to resolve customer complaints, enquiries, and conduct basic troubleshooting quickly and efficiently Excellent resource management and planning skills
Highly motivated with a desire to learn and grow
Life at Coda
Brand new Fortitude Valley Office bordering James Street Precinct
Quarterly staff functions - Celebrate our success as a team
Be recognised and rewarded for your achievements
Revitalise Days + Volunteer Leave giving you up to 3 extra leave days a year to do what you love
Regular 1-2-1 time with your leader to and access to our L&D platform to accelerate your career
Genuine career progression
Hybrid working environment to promote genuine work-life balance
If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you. We do have an immediate start available however happy to wait for the right person given notice periods.
NOTE We kindly request that recruiters and agencies refrain from contacting us regarding this job posting, as applications from recruiters will not be accepted. We appreciate your understanding.
Sponsorship will not offered for this role.
This is a hybrid opportunity, with minimum weekly office days at our Fortitude Valley office.
