Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The OpportunityWe are seeking a Senior Customer Data Analyst to join our Strategy team and play a critical role in delivering customer, commercial and operational insights that drive business performance across Crown's integrated resort operations. You will partner with senior stakeholders across Marketing, Gaming, Hotels, Hospitality and Finance to transform complex data into actionable recommendations that improve customer engagement, optimise revenue and support strategic decision-making. This is an exciting opportunity for a commercially minded analytics professional who thrives in a fast-paced environment and enjoys using data to solve complex business challenges.This role is Melbourne based.What You'll DoDeliver advanced customer, commercial and operational analytics that identify revenue opportunities, support strategic initiatives and drive improved business performance across Crown's properties.Develop forecasting models, customer segmentations and performance reporting that support business planning, workforce planning and long-term commercial decision-making.Partner with senior stakeholders across the business to translate complex datasets into clear, actionable insights and recommendations that influence key business outcomes.Analyse customer behaviour, pricing, product mix, channel performance, demand trends and new business opportunities to inform growth and profitability strategies.Design, build and maintain reporting frameworks, dashboards and analytics solutions that improve data accessibility, reporting consistency and decision-making capability.Support enterprise-wide projects and business improvement initiatives, measuring performance outcomes and providing recommendations for ongoing optimisation.What You'll BringDemonstrated experience in a customer analytics, strategy, commercial analytics or business intelligence role within a complex and data-rich environment.Advanced capability in SQL and experience using analytical tools such as Python or R to manipulate, model and interpret large datasets.Strong experience with data visualisation and reporting platforms such as Power BI, Tableau or similar business intelligence tools.Proven ability to engage and influence senior stakeholders by presenting data-driven insights, commercial recommendations and strategic business cases.Experience developing forecasting models, customer segmentation frameworks, performance reporting and predictive analytics to support business outcomes.Tertiary qualifications in Mathematics, Statistics, Economics, Commerce, Business, Finance or a related analytical discipline. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Available Opportunities:Mahogany Restaurant - Permanent Full-Time (40 hours per week)Mahogany Bar - 12 Month Max Term Full-Time (40 hours per week), with the possibility of extension
Located within Crown Sydney's premium gaming environment, Mahogany Bar delivers exceptional food and beverage experiences to guests in a fast-paced, luxury setting. This role is ideal for a hospitality leader who thrives in high-volume operations and is passionate about service excellence, team development, and creating memorable guest experiences.
About You:Previous supervisory experience in a premium bar, restaurant, gaming floor or high-volume hospitality environmentStrong leadership capability with a passion for coaching, mentoring and developing teamsExceptional presentation and grooming standards suited to a luxury environmentComfortable engaging with guests and leading by example in a highly visible roleStrong organisational, decision-making and time-management skillsAbility to succeed in a fast-paced, service-driven environmentMust be available to work a rotating 24/7 roster, including overnight shifts, nights, weekends and public holidays is essentialCurrent NSW Responsible Service of Alcohol (RSA) competency card requiredAbility to obtain and maintain a Casino Special Employee Licence (subject to police and credit checks)
The Role:Mahogany Bar and Restaurant play an integral role in Crown Sydney's premium gaming floor, delivering exceptional food and beverage experiences within a luxury environment. As a Food & Beverage Supervisor, you will support the management team in driving service excellence, leading high-performing teams and ensuring every guest interaction reflects Crown Sydney's premium standards.
You will lead by example on the floor, support daily venue operations, coach and develop team members, and contribute to creating memorable guest experiences while ensuring the venue operates efficiently and effectively.
Key Responsibilities:Leading the team during service to deliver exceptional guest experiencesSupporting day-to-day operations of Mahogany BarCoaching, mentoring and motivating team members to achieve high performanceMaintaining luxury service standards in a fast-paced environmentBuilding strong relationships with guests through proactive engagementMonitoring operational efficiency and supporting continuous improvement initiativesEnsuring compliance with RSA, safety and operating proceduresCreating a positive team culture focused on service excellence
You'll Bring:Experience supervising teams within premium bar, restaurant or hospitality environmentsA genuine passion for hospitality and guest engagementStrong operational awareness and the ability to remain calm under pressureExcellent communication and leadership skillsHigh attention to detail and commitment to service excellenceThe ability to support and inspire teams while consistently leading by example
Desirable:Experience within premium dining, luxury hospitality or gaming environmentsAdditional language skills such as Mandarin, Cantonese, Vietnamese or Thai
Why Join Crown Sydney? Be part of a high-performing and inclusive team delivering premium guest experiences Ongoing training with world-class food and beverage brands Career development and progression opportunities across Crown Resorts Access to our on-site staff restaurant with complimentary meals, plus generous on-property dining discounts Professional uniform provided, laundered free on-site! Accommodation discounts across Crown Resorts in Sydney, Melbourne and Perth
Only candidates holding unrestricted working rights will be considered.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The OpportunityAn exciting opportunity exists for an Asset & Project Coordinator to join Crown Melbourne's Engineering & Maintenance team. Supporting a complex hospitality and entertainment environment, this role is responsible for maintaining the integrity of engineering asset data, supporting maintenance projects and ensuring asset records remain accurate across Crown's physical infrastructure such as Mechnical, Electrical and Plumbing. Working closely with engineers, maintenance teams and contractors, you'll help ensure plant, equipment and building assets are correctly recorded, maintained and reported on, supporting effective planning, compliance and operational performance.
This role is well suited to someone who enjoys working with data, systems and process improvement within an engineering or facilities environment.
What You'll DoMaintain and improve engineering asset registers, ensuring plant, equipment and infrastructure records remain accurate and up to date.Verify asset information following installations, upgrades and decommissioning activities, ensuring maintenance systems accurately reflect current asset status.Support engineering and maintenance projects through documentation management, reporting, work order administration and project tracking.Monitor contractor performance against agreed deliverables and maintain accurate maintenance, service and compliance records.Analyse asset and maintenance data to identify discrepancies, improve data quality and support operational decision-making.Produce reports and insights to support maintenance planning, asset lifecycle management and engineering operations.
What You'll BringExperience in engineering administration, maintenance coordination, facilities management, asset management or a similar operational environment.Strong attention to detail with the ability to identify data inconsistencies and maintain accurate asset records.Intermediate to advanced Excel skills, including reporting, reconciliation and data analysis.Experience working with asset management or maintenance systems, ideally within a CMMS environment such as Maximo.Strong organisational skills with the ability to manage competing priorities, documentation and stakeholder requests.A proactive and self-directed approach with the confidence to work independently while supporting a broader engineering and maintenance team.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The full-time Membership Specialist supports the onboarding of Crown Sydney members by delivering a customer-focused experience while ensuring compliance with relevant policies and procedures. As a frontline representative of our Membership team, you will guide guests through the membership application process, conduct identity and verification checks, and maintain accurate records in a highly regulated environment.Deliver outstanding customer service, ensuring every interaction is welcoming, professional, and aligned with Crown's values.Facilitate membership onboarding, including identity verification, membership applications, and relevant screening processes in accordance with regulatory requirements.Accurately validate customer information and documentation while maintaining the highest standards of compliance.Ensure data accuracy through diligent record-keeping, reporting, and system management.Operate as a trusted frontline representative, balancing exceptional guest service with regulatory obligations.Knowledge of compliance frameworks such as AML/CTF, KYC and Privacy is advantageous but not essential.About YouMust have flexibility to work a rotating roster across a 24/7 operation, including day, evening and overnight shifts.Experience in a customer-facing role such as onboarding, registration, rewards and loyalty, front office, reservations, reception, banking, financial services or hotel operations.Passionate about delivering exceptional customer service.Strong attention to detail and accuracy in data entry, record management, and reporting.Demonstrated ability to work within regulated environments where compliance and accuracy are critical.Strong computer literacy with the ability to confidently navigate multiple systems.Comfortable working in a fast-paced, high-volume frontline environment.Excellent verbal and written communication skills, with a collaborative team mindset.Ability to obtain and maintain appropriate Casino Employee Licences, including probity and credit clearance.Proficiency in Mandarin or another second language is highly regarded.Commitment to peak trade shifts on Friday, Saturday, and Sunday, plus one additional weekday.What We Offer YouFitted work uniform supplied and cleaned for you.Complimentary meals provided at our on-site staff restaurant.Enjoy a supportive and inclusive workplace culture.Join a world-class team in a venue renowned for luxury and excellence.Opportunities to develop your skills within a large Membership team and explore future career pathways across Crown.Generous discounts available across Crown hotels and restaurants nationwide.Access exclusive offers through our corporate partners in insurance, health and wellbeing, banking, finance, and parking.Safe transport support for team members working late-night and early-morning shifts outside public transport operating hours. Must have full unrestricted working rights in Australia to be considered. Please note that pre-employment checks including working rights and police checks are part of the overall selection and recruitment process. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The OpportunityReporting to the Executive General Manager, Planning and Projects, the Senior Planning Manager will lead the planning and programme oversight of complex capital, infrastructure and fit-out projects across Crown Resorts. You'll identify critical-path risks, coordinate key stakeholders and support delivery within agreed time, cost, quality and operational requirements-from concept through to handover.What You'll DoDevelop and maintain integrated, logic-linked project programmes covering design, procurement, construction, commissioning and handover.Establish programme baselines, milestones, dependencies and critical paths, providing look-ahead reporting and early visibility of delivery risks.Analyse contractor and consultant programmes, challenge sequencing and assumptions, and recommend practical mitigation, recovery or acceleration strategies.Support the delivery of multiple capital, infrastructure and fit-out projects within approved time, cost, quality and operational requirements.Coordinate with project sponsors, business units, consultants, contractors and suppliers to resolve programme interfaces and maintain alignment throughout delivery.Provide clear programme reporting to stakeholders and senior leaders, while maintaining oversight of site activities, FF&E, safety requirements and operational impacts through to handover.What You'll BringA bachelor's degree or higher in engineering, construction management, project management or a related discipline; a postgraduate qualification is desirable.At least 10 years' construction and project delivery experience, including large-scale capital projects and fit-out works.Advanced proficiency in Primavera P6 and Microsoft Project, with the ability to build, maintain and interrogate complex, logic-linked programmes.Strong expertise in critical-path analysis, construction sequencing, progress measurement, programme forecasting and recovery planning.Experience supporting multiple concurrent projects and reviewing programmes from Tier 1, Tier 2 and Tier 3 builders, consultants and specialist contractors.Strong communication and stakeholder-management skills, with the ability to translate complex programme information for varied audiences and collaborate effectively across multidisciplinary teams. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Discover a world of refined luxury at Crown Spa Perth, where every detail is crafted to create an atmosphere of tranquility and indulgence. As part of our award winning spa team, you will contribute to an environment that embodies exceptional service, elevated wellbeing, and unforgettable guest experiences.We are seeking professional, passionate and attentive Beauty Therapists to join our prestigious Crown Spa team. This is an opportunity to work within one of Perth's most luxurious wellness destinations across our renowned hotels: Crown Towers, Crown Metropol and Crown Promenade.We're seeking enthusiastic and dedicated individuals to join the team on a Part time basis (55-60 hours per fortnight). In this role, you'll provide joyful experiences through your genuine care for Crown Spa guests and patrons. About youYou'll bring the following:A warm, professional and polished demeanourGenuine passion for guest care and luxury wellnessThe ability to remain calm, organised and attentive in a fast paced environmentStrong multitasking skills and exceptional attention to detailTo be successful, you'll:Diploma or Certificate IV in Beauty TherapyExperience in delivering high end beauty and spa treatmentsFlexibility to work across a 7 day rotating roster, including weekends and peak periodsA commitment to maintaining Crown's world class service, presentation and hygiene standardsWhy Join Crown Spa?Work in a premium, tranquil spa settingOngoing development, training and access to industry leading productsBe part of a team recognised for excellence, professionalism and luxury hospitalityExclusive employee benefits across Crown's hotels, dining and entertainmentOn top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
