Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Opportunity We're seeking an experienced Senior Commercial Manager to join our Development & Project Management team and take end-to-end commercial accountability for an assigned portfolio of work. With a strong focus on pre-contract commercial leadership, you'll shape cost plans, procurement strategies, tender outcomes and value engineering initiatives, while maintaining commercial oversight through contract administration, cost control and final account settlement. You'll also support and develop commercial team members while personally managing the commercial delivery of larger and more complex capital projects.
What You'll Do Lead pre-contract commercial strategy across capital projects, developing and challenging feasibility estimates, cost plans and budgets from early design through to contract award.Drive procurement and tender outcomes, shaping tender strategies, evaluating commercial submissions, leading negotiations and supporting tender recommendations through to contract execution.Lead value engineering and cost optimisation, identifying opportunities and commercially challenging project solutions to maintain alignment with approved funding without compromising key project outcomes.Manage post-contract commercial delivery, including head contract administration, payment certification, variations, extensions of time, contractor claims, dispute avoidance and final account settlement.Own portfolio cost performance and reporting, maintaining accurate committed cost, forecast and final cost positions, including contingency management and escalation of emerging commercial risks.Lead commercial capability across the portfolio, reviewing and approving the work of Commercial Managers and consultants, developing team members, and taking direct commercial responsibility for larger or more complex projects.
What You'll Bring Extensive experience in quantity surveying, commercial management or contract management within capital works, construction, development or major project environments.Demonstrated strength in pre-contract commercial management, particularly feasibility cost planning, design-stage cost management, cost-plan challenge, value engineering and procurement strategy.Substantial post-contract expertise, including head contract administration, payment certification, variations, claims, extensions of time, dispute management and final account negotiation and settlement.Strong commercial judgement and negotiation capability, with the confidence to challenge contractors, consultants and senior stakeholders and provide clear, defensible commercial recommendations.Proven leadership experience, with the capability to oversee Commercial Managers, external quantity surveyors and consultants while personally managing the commercial requirements of complex projects.A tertiary qualification in Quantity Surveying, Construction Management, Commerce, Business or a related discipline, supported by strong analytical, stakeholder management and commercial decision-making capability.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.The role:At Crown, our purpose is simple. Together, we delight out guests with fun, memorable world-class experiences. To help bring our purpose to life, we're seeking an experienced Voice of Guest (VoG) Program Lead to take ownership of Crown's enterprise guest listening program and help transform guest feedback into meaningful business outcomes. This is an exciting opportunity to influence how one of Australia's leading hospitality and entertainment brands understands, responds to and elevates the guest experience. In this highly visible role, you'll work with senior stakeholders across the organisation, leveraging the power of data, insights and technology to improve experiences, drive service excellence and shape strategic decision-making. You'll be responsible for the strategy, governance and ongoing evolution of our guest feedback ecosystem. From optimising our Qualtrics platform and enhancing real-time service recovery capabilities, to uncovering actionable insights and championing stakeholder adoption, you'll play a pivotal role in ensuring the guest voice is embedded in decision-making across the business. This role will ideally be based in Melbourne or Sydney.
You'll be:Leading and continuously improving our enterprise guest listening strategy and governance frameworkManaging and optimising the Qualtrics platform, including surveys, dashboards, workflows and reportingPartnering with stakeholders across the business to understand requirements, challenge thinking where appropriate and deliver innovative guest feedback solutions.Developing actionable insights that help leaders understand guest sentiment, identify experience drivers and prioritise improvementsDriving adoption of guest experience tools and dashboards through stakeholder engagement, training and change management initiativesOverseeing critical complaints management workflows and closed-loop feedback processes across Crown's propertiesEnhancing the use of external feedback sources, including online reviews and guest sentiment data, to create a holistic view of the customer experienceExploring emerging technologies, including AI-driven insights and self-service analytics capabilities within Qualtrics You'll bring:Demonstrated experience leading a Voice of Customer (VoC), Voice of Guest (VoG) or Customer Experience programStrong hands-on experience with Qualtrics, including platform administration, survey design, reporting and workflow managementAbility to translate complex data into clear, actionable insights that influence business outcomesExperience driving adoption, leading change and delivering outcomes in complex organisationsExceptional stakeholder engagement and influencing skillsA curious mindset and a passion for continuous improvementExperience within hospitality, tourism, entertainment, travel or other customer-centric environments will be highly regarded On offer to you:Chance to join a business with a mature guest feedback ecosystem and an ambitious growth roadmapOpportunity to drive innovation and influence guest experience at scaleComplimentary meals in our on-site staff restaurantDiscounts across selected food and beverage venues and outletsExclusive accommodation discounts across Crown Sydney, Melbourne and PerthAccess to health and wellbeing benefits, novated leasing and a range of employee discountsRecognition and reward opportunities through Crown's company-wide awards programThe chance to get involved in community, diversity and inclusion initiatives
To be considered, you must have permanent and unrestricted Australian working rights. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. About the Role We're seeking a Commercial Manager, Projects to join our Development & Project Management team in Melbourne. This role is critical to the successful commercial delivery of Crown's Capital Works projects, with a large focus on Hospitality Fit Outs. You'll bring strong communication skills, attention to detail, and expertise in project controls and contractual practices. This is not just a numbers role - it's about partnering with senior leaders, influencing outcomes, and driving commercial success across some of Australia's most iconic entertainment spaces. You'll prepare and manage project budgets, negotiate with contractors, and implement innovative processes that make a real difference. If you thrive in a fast-paced environment, love solving complex challenges, and want to see your work come to life in world-class venues, this is your opportunity to shine. Key Responsibilities Budget & Cost Planning: Prepare detailed project cost plans and budgets across all development stages (concept through completion), ensuring accuracy and identifying opportunities for cost savings. Financial Control: Track budgets, commitments, and variations, and provide timely reporting to senior management on financial performance and risk exposure. Contract Management: Prepare and settle contractor final accounts, negotiate outcomes, and resolve any discrepancies to maintain financial integrity. Stakeholder Engagement: Collaborate with internal teams, consultants, and contractors to ensure alignment on project objectives and deliverables. Ad Hoc Projects: Take on special commercial assignments as directed by senior leadership, contributing to strategic initiatives and operational improvements. What We're Looking For Strong experience in commercial/contract management within Capital Works Tertiary qualifications in Quantity Surveying or Construction Management Strong analytical skills and confidence in engaging with stakeholders at all levels Self-motivated with a high level of professionalism and integrity. Strong analytical skills with a high degree of initiative and independence. Ability to work in a large project team On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Opportunity We're seeking an Assistant Commercial Manager to join our Development & Project Management team, supporting the commercial management of Crown's capital works portfolio. Working closely with the Commercial Team, you'll build hands-on experience across cost planning, budget and change management, progress claims, cost reporting and contractor final accounts. This is a newly created role offering exposure across the project lifecycle.
What You'll Do Support the preparation and coordination of project cost plans and budgets for capital works, updating cost positions as project designs develop.Assist with monthly cost reporting, including data preparation, budget and commitment tracking, forecast updates and maintenance of commercial registers.Monitor project budgets, commitments and changes, maintaining accurate variation registers and supporting the identification of emerging cost movements.Prepare progress claim assessments and draft payment certificates for review and approval by the Commercial Manager.Support the preparation and negotiation of contractor final accounts, helping ensure settlements remain aligned with committed project costs.Maintain accurate and auditable commercial records while working to a structured development plan designed to build capability across cost planning and contract administration.
What You'll Bring Minimum 2 years' experience in quantity surveying, commercial management, contract administration or a related role, ideally within capital works, construction, property development or a project delivery environment.Developing experience in project cost planning and budgeting, with the ability to track budgets, commitments, forecasts and project cost movements.Exposure to progress claims, variations, payment assessments and/or contractor final accounts, with a strong interest in developing broader contract administration expertise.Strong numerical and analytical capability with excellent attention to detail and the ability to maintain accurate commercial records and reporting.The ability to communicate effectively with Commercial Managers, project teams, consultants and contractors in a professional and collaborative manner.A tertiary qualification, or current studies, in Quantity Surveying, Construction Management or a building-related discipline, with a clear interest in developing a career in commercial management.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Crown Spa is seeking passionate and experienced Beauty Therapists to join our team in Melbourne. This is an exciting opportunity to work in a premium spa environment where guest service excellence, professionalism, and wellbeing are at the heart of everything we do.As a Beauty Therapist, you'll deliver luxury spa treatments while creating memorable guest experiences in a premium hospitality environment. Treatments include facials, relaxation massage, waxing, manicures, pedicures, body treatments and eyelash tinting.About You Diploma of Beauty Therapy (essential). Previous beauty therapy or spa experience preferred. Passion for the beauty and wellness industry. Strong customer service and communication skills. Professional, reliable and team-oriented approach. What You'll Do Deliver high-quality beauty and wellness treatments. Recommend treatments and retail products tailored to guest needs. Maintain exceptional presentation and cleanliness standards. Build strong guest relationships and create memorable experiences. Why Crown? Work in a luxury spa environment. Ongoing training and development opportunities. Career growth within one of Australia's leading hospitality brands. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Better begins hereCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.Full Time
The OpportunityThis is not just another restaurant leadership role.We are seeking an exceptional hospitality leader to take ownership of Nobu Melbourne, one of Melbourne's most recognised dining destinations.Reporting to the Head of Premium Dining, you will be the entrepreneurial leader, cultural ambassador and commercial driver of one of Crown Melbourne's flagship venues.As General Manager, you will have full accountability for the venue's performance, reputation and future success. This is a rare opportunity to influence the next chapter of Nobu Melbourne, driving its evolution as a world-class dining destination where every guest feels like a VIP and every team member contributes to an exceptional culture.You will be equally comfortable leading service on the floor as you are analysing financial performance, building strategic partnerships, developing future leaders and delivering strong commercial outcomes. Working closely with both Front of House and Culinary teams, you will create a truly unified culture focused on excellence, innovation and memorable guest experiences.In this role, you will:Lead and inspire the overall operation of Nobu Melbourne, ensuring exceptional service delivery and operational excellence across all aspects of the business.Take full ownership of the venue's P&L performance, driving revenue growth, managing costs and delivering sustainable profitability.Foster a high-performance "one team" culture that seamlessly connects Front of House and Back of House operations.Create an environment where every guest receives an elevated, personalised and memorable experience.Analyse guest feedback, commercial data and performance metrics to identify opportunities for continuous improvement and innovation.Lead, coach and develop a talented leadership team while creating clear succession and career pathways for future hospitality leadersBe a visible and inspiring leader, particularly during peak service periods, setting the standard for hospitality excellence.About YouYou are an accomplished hospitality executive with a proven track record leading premium dining venues at the highest level. Passionate about exceptional food, service and people leadership, you thrive in fast-paced environments and understand what it takes to operate a world-class restaurant brand.You will bring:Extensive senior leadership experience within premium dining, luxury hospitality or Michelin-starred restaurant environments.Proven success managing full P&L accountability across large-scale, high-performing hospitality operations.Strong commercial acumen with the ability to translate operational and financial insights into measurable business outcomes.A demonstrated ability to unite culinary and service teams around a shared vision and culture.Exceptional guest-focus with a passion for creating unforgettable dining experiences and building brand reputation.Experience partnering with Marketing teams to drive venue activations, promotional campaigns and guest engagement initiatives.Strong stakeholder management skills with the ability to influence and collaborate across diverse business functions.Outstanding leadership capability with a passion for mentoring and developing future hospitality talent.Current Responsible Service of Alcohol (RSA) certification.What We OfferAn attractive remuneration package that reflects the significance, scope and prestige of this leadership opportunity.A career-defining leadership role with genuine ownership and influence.Complimentary meals during shifts.Generous discounts across Crown hotels, dining, parking and entertainment.Ongoing leadership development and career progression opportunities.On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
