Crystalbrook Flynn is the social butterfly of Cairns - bold, energetic and always at the centre of the action. Located in the heart of the Cairns CBD and just steps from the Esplanade, Crystalbrook Flynn brings together stylish accommodation, vibrant dining and a lively sense of personality. With 311 rooms and suites, three of the city's most exciting restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, Crystalbrook Flynn is designed for connection, celebration and memorable guest experiences. Fresh, fun and full of energy, Crystalbrook Flynn is a hotel that never stands still - where innovation, style and tropical city living come together. The OpportunityA hotel with personality needs people who care about keeping it at its best. As our Maintenance Manager, you will oversee the care, presentation and performance of Crystalbrook Flynn, helping create welcoming spaces and reliable facilities that make every stay run smoothly.Reporting to the Director, Assets & Facilities, you will lead and develop our onsite Maintenance Officers, coordinate workloads and bring a proactive approach to preventative maintenance and repairs. Working closely with hotel colleagues and the Area Technical Maintenance Team, you will organise contractors and specialist support, communicate priorities and step in with minor hands-on repairs where practical.Alongside daily operations, you will monitor expenditure, contribute to budgets and capital works planning, and identify improvements that reduce energy use, minimise waste and extend the life of our assets. Your practical expertise and sound judgement will help balance safety, guest comfort and the needs of a busy hotel.This permanent, full-time role offers a primarily Monday-to-Friday schedule, with flexibility to support operational needs and attend call-outs when required.The TalentYou are a practical, approachable maintenance leader who enjoys solving problems and helping people do their best work. You plan ahead, respond calmly when priorities change and communicate clearly with everyone from contractors to hotel leaders.You take pride in a job done properly, know when to involve specialist expertise and understand the difference a well-maintained hotel makes to guests and colleagues alike.You will bring:Proven maintenance leadership experience, supported by a strong practical background in trades or building maintenance. Hotel experience is valued, alongside experience in complex commercial buildings.The ability to lead, coach and develop a maintenance team, setting clear priorities and supporting consistent standards.Strong planning and problem-solving skills across preventative works, reactive repairs and competing operational demands.A working understanding of building services, including HVAC, electrical, fire and building management systems, with experience coordinating specialist support.Relevant WHS qualifications and sound knowledge of building compliance and safe maintenance practices.Strong financial and administration skills, including monitoring expenditure, assessing quotations, maintaining accurate records and contributing to budgets and capital works planning.Experience managing contractors and service agreements, with an understanding of building defects and rectification.Clear communication and confidence using systems to organise maintenance activities and explain technical matters to colleagues across the hotel.Why UsAt Crystalbrook Collection, you will work alongside exceptional people in a supportive, collaborative environment where individuality is celebrated and you are encouraged to contribute and grow.We embrace responsible luxury with positivity, creativity and fun, creating locally unique experiences that reflect our people, our places and our communities.Our benefits support your lifestyle, career and wellbeing, including:50% food and beverage discounts across all Crystalbrook restaurants and bars.$99 room rates and generous friends and family accommodation discounts.Enhanced parental leave and lifestyle benefits.A commitment to a greener future through responsible and sustainable practices.Access to our internal mobility program and team reward schemes.Online learning and training, with tailored career development pathways.A culture of collaboration that celebrates diversity and elevates experiences.Career opportunities across a growing collection of hotels, restaurants and bars.Regular service recognition and team engagement events.Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars. In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality. We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Crystalbrook Flynn is the social butterfly of Cairns - bold, energetic and always at the centre of the action. Located in the heart of the Cairns CBD and just steps from the Esplanade, Crystalbrook Flynn brings together stylish accommodation, vibrant dining and a lively sense of personality. With 311 rooms and suites, three of the city's most exciting restaurants and bars, two glass swimming pools, conference and event spaces, Eleme Day Spa and a 24-hour fitness centre, Crystalbrook Flynn is designed for connection, celebration and memorable guest experiences. Fresh, fun and full of energy, Crystalbrook Flynn is a hotel that never stands still - where innovation, style and tropical city living come together. The OpportunityBring your passion for food, creative flair and appetite for learning to Crystalbrook Flynn. As a Demi Chef, you will join a kitchen team that takes pride in its craft, welcomes fresh ideas and knows great service is a shared effort.Working alongside the Chef de Partie, you will be hands-on across preparation, cooking and plating, bringing flavour, care and consistency to every dish. With experienced chefs around you, there is room to sharpen your skills, contribute your ideas and help create dining experiences that give our guests something to talk about.Along the way, you will champion the kitchen essentials: safe food practices, thoughtful use of ingredients and less waste. It is all part of bringing our approach to responsible luxury to the table.This opportunity available on a full-time, permanent basis.The TalentYou take pride in your craft and enjoy the shared effort behind a successful service. Confident with the fundamentals and curious to keep learning, you welcome feedback, contribute ideas and bring care to both your cooking and the people around you.You will bring:Previous experience in a commercial kitchen, with sound preparation, cooking and plating skills.Certificate III or IV in Commercial Cookery, or an equivalent qualification.An eye for flavour, presentation and the details that make a dish memorable.A strong understanding of food safety, hygiene and safe work practices.A calm, organised approach and the ability to maintain quality during busy service periods.Clear communication and a willingness to support and learn from your colleagues.Respect for ingredients and a mindful approach to reducing food waste.Availability across a rotating roster, including weekends and public holidays.Why Us:You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:50% F&B discount across all Crystalbrook restaurants and bars$99 room rates and a generous friends and family discountEnhanced parental Leave and lifestyle benefitsA commitment to a green future through enhanced sustainability practicesAccess to our internal mobility program and team reward schemesOnline learning and training with tailored career development pathways culture of collaboration, elevating experiences and diversityLimitless career opportunities in a fast growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars. In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality. We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
Crystalbrook Kingsley is Newcastle's iconic five-star hotel, bringing together elegant design, modern luxury and a deep connection to the cultural heart of the city.Located in the former Council Administration Centre, Kingsley offers 130 beautifully appointed rooms, the spectacular rooftop Roundhouse restaurant and bar, lobby bar and café, and premium meeting and event spaces.Behind every exceptional hotel experience is a Housekeeping team that takes pride in the details. As Executive Housekeeper, you'll lead the team responsible for maintaining the presentation, cleanliness and overall standards of our hotel, ensuring every guest enjoys an experience that reflects the quality and character of Crystalbrook Kingsley.This is an opportunity for an experienced hospitality leader to take ownership of a key operational department, inspire a diverse team and work collaboratively with hotel leaders to continually elevate the guest experience. Role Purpose Reporting to the Hotel General Manager, the Executive Housekeeper is responsible for overseeing and directing all housekeeping operations across Crystalbrook Kingsley.Leading the Housekeeping department, you'll be responsible for planning, organising and developing the operation to ensure consistently high standards of cleanliness, presentation, productivity and guest satisfaction.You'll lead and develop the Assistant Executive Housekeeper, Housekeeping Supervisors, Style Curators and wider Housekeeping team, creating a positive and accountable environment built on teamwork, training and continuous improvement.Working closely with other department heads, you'll ensure the Housekeeping operation is aligned with the hotel's overall objectives, managing departmental budgets, labour, stock and resources while identifying opportunities to improve efficiency and the guest experience. Responsibilities You will be responsible for:Overseeing, monitoring and evaluating all daily Housekeeping department activities to ensure operational standards are consistently achieved.Establishing, reviewing and maintaining departmental standards, guidelines, objectives, policies and procedures.Setting departmental targets, objectives, work schedules, budgets and operational priorities.Managing departmental budgets through effective stock control, cost management and labour scheduling.Recruiting, leading, managing and developing the Housekeeping team, with a strong focus on ongoing training, performance and teamwork.Providing leadership and direction to the Assistant Executive Housekeeper, Housekeeping Supervisors and Style Curators.Conducting regular departmental meetings to discuss business trends, operational strategies, performance and opportunities for improvement.Attending relevant Head of Department meetings and contributing to the hotel's overall leadership and operational objectives.Communicating regularly with the Front Office Manager to ensure departments are informed and aligned on room availability, priorities and operational activities.Driving effective communication within Housekeeping and across all hotel departments.Monitoring the appearance, standards and performance of the Housekeeping team.Reviewing guest satisfaction results and monitoring feedback trends to identify opportunities to continually improve the guest experience.Managing and resolving guest service complaints in a professional and timely manner.Supporting other departments wherever necessary to ensure the smooth operation of the hotel.Preparing and communicating monthly departmental financial results, including end-of-month reporting.Ensuring all team members maintain professional grooming, presentation and conduct standards.Maintaining compliance with company policies, procedures and the Crystalbrook Code of Conduct.Ensuring compliance with Equal Employment Opportunities (EEO), Work Health and Safety (WHS) and workplace conduct requirements.Supporting a positive, collaborative and Customer Obsessed culture across the hotel.Performing other duties and responsibilities as directed by the Hotel General Manager. Skills & Experience We're looking for an experienced and confident hospitality leader who understands the importance of exceptional hotel presentation, operational efficiency and building a high-performing team.You'll bring:A proven history of leading and developing a large team.Demonstrated Housekeeping experience within the hotel or leisure sector in a managerial or supervisory capacity.Previous experience managing a department and its Profit and Loss account.Strong financial acumen, with the ability to manage operating budgets and achieve or exceed established financial objectives.Excellent leadership, interpersonal and communication skills.The ability to motivate, coach and develop team members at all levels.Strong organisational and time management skills, with the ability to manage competing priorities.Confidence using technology, hotel systems and relevant operational programs to achieve results.An exceptional service orientation, with a genuine ability to understand and focus on guest needs.A proactive and flexible approach to problem-solving, productivity and guest satisfaction.Strong accountability, resilience and the ability to remain effective under pressure.The ability to build effective working relationships and collaborate with all hotel departments. Why Join Us? Lead a Team That Makes Every Stay Exceptional Housekeeping plays an essential role in the guest experience. As Executive Housekeeper, you'll lead the team responsible for ensuring every room, public space and guest area reflects the exceptional standards of Crystalbrook Kingsley. Make a Real Impact on Hotel Performance Take ownership of a key hotel department, with the opportunity to influence operational efficiency, financial performance, team engagement and guest satisfaction. Your leadership will help shape the overall success of the hotel. Build Your Career with Crystalbrook Collection Be part of one of Australia's growing luxury hospitality groups, with genuine opportunities to develop your leadership career, contribute to exciting hotel initiatives and progress across our expanding national portfolio. What You'll Enjoy You will also enjoy a range of benefits that support your lifestyle, career and wellbeing, including:50% F&B discount across all Crystalbrook restaurants and bars.$99 room rates and generous Friends & Family accommodation discounts.Enhanced parental leave and lifestyle benefits.Ongoing learning and tailored career development opportunities.Internal mobility and career progression across our growing portfolio.Team recognition programs and regular engagement events.A workplace committed to sustainability, collaboration and diversity. Why Crystalbrook Collection? At Crystalbrook, we believe hospitality should be thoughtful, bold and experience-driven. Our Collaborators are empowered to be Customer Obsessed, Courageous and Collaborative, working together to create exceptional experiences for our guests and each other.Joining Crystalbrook Kingsley means becoming part of a distinctive Newcastle hotel that celebrates the city's culture, creativity and evolution. As a leader, you'll have the opportunity to shape our people, influence our standards and contribute to a hotel that continues to redefine the guest experience.If you're an experienced Housekeeping leader who is passionate about people, operational excellence and creating exceptional guest experiences, we'd love to hear from you. About Crystalbrook Collection Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars.In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.At Crystalbrook Collection, we're doing hospitality differently. Guided by our values of being Customer Obsessed, Collaborative and Courageous, we're creating extraordinary guest experiences while providing our people with meaningful careers, genuine opportunities for growth and the chance to make a lasting impact.
Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia. Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of. As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter. Guided by our values - We are Customer Obsessed, We are Collaborators and We are Courageous - we are building more than hotels. We are building careers, experiences and a new standard of hospitality. The Opportunity:Reporting to the Sales Director, the Business Development Manager is responsible for driving new business acquisition, building strong commercial relationships and growing revenue across a corporate customer base.With a Customer Obsessed mindset and a Spirit of Wonder, you'll champion Crystalbrook Riley, Flynn and Bailey and Crystalbrook Collection in the market, identifying opportunities and creating meaningful partnerships across Corporate and Meetings & Events segments.This is a highly proactive and relationship-focused role for someone who enjoys being out in the market, connecting with people and turning opportunities into results. You'll bring curiosity, commercial drive and creativity to every conversation while working closely with the wider hotel and Global Sales teams to grow revenue, strengthen market share and deliver sustainable business growth.The Talent:We're looking for a commercially driven and relationship-focused sales professional who thrives on identifying opportunities, building partnerships and achieving results.You'll bring:Demonstrated experience in hospitality sales, business development or a related commercial environmentA proven ability to proactively identify and develop new business opportunitiesStrong relationship-building skills with the ability to create credibility and trust with stakeholders at all levelsConfidence engaging with senior executives, decision-makers and industry partnersExcellent communication, presentation and storytelling skills with the ability to bring the Crystalbrook experience to lifeCommercial curiosity and the ability to understand customer needs, market trends and revenue opportunitiesA tenacious and proactive approach to prospecting, lead generation and conversion.The ability to work autonomously while contributing positively to a collaborative team environmentExcellent organisational and time management skills with the ability to manage competing prioritiesHigh attention to detail across administration, proposals, reporting and customer documentationA solutions-focused mindset with the ability to remain calm and adaptable in a changing environmentStrong initiative and the confidence to take ownership and follow opportunities through to completionWhy Us?Represent Cairns Most Distinctive Hotel PortfolioCrystalbrook Collection Cairns is more than a collection of hotels - it's a gateway to one of Australia's most iconic destinations. You'll have the opportunity to represent three distinctive hotels, connecting clients with premium accommodation, dynamic dining venues, memorable events and experiences that capture the spirit of Tropical North Queensland.Build Relationships That Make an ImpactThis is a role for someone who enjoys getting out into the market, meeting new people and turning conversations into opportunities. You'll build relationships across industries, create meaningful partnerships and directly contribute to the commercial growth and success of Crystalbrook Riley, Flynn and Bailey.Help Shape the Future of Crystalbrook Collection CairnsThis is an opportunity to make a genuine impact. You'll identify new business opportunities, build strategic partnerships and bring creative thinking to the way we grow. Working alongside the Account Director C&E, Area Director of Sales, Queensland. the Global Sales team and hotel leadership, your contribution will help drive the continued success of Riley, Bailey and Flynn while showcasing the very best of Cairns to local and national markets.Build Your Career with Crystalbrook CollectionBe part of one of Australia's fastest-growing luxury hospitality groups. With exciting expansion plans across the country, you'll have genuine opportunities to develop your commercial career in Cairns or across our growing national portfolio.At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including: 50% F&B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental leave and lifestyle benefits A commitment to a green future through sustainable luxury practices Access to our internal mobility program and team reward schemes Online learning and training platforms and tailored career development pathways A culture of collaboration, diversity and elevated experiences Limitless career opportunities in a fast-growing, dynamic environment Regular service recognition and team engagement events Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia's newest portfolios of distinctive upscale hotels, restaurants and bars. In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality. We're proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best. As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
