Description
In this role, you will make an impact in the following ways: Complete supplier invoicing, accounts payable, mail management, schedule services, answer phone calls, and complete safety compliance admin, including JSO'sSupport the service supervisor with account issues and day-to-day workloadProvide world-class service to our well-established customer baseArrange training and keep accurate records for technicians Utilise your strong verbal and written communication skills with a positive, upbeat attitude and be proactiveHeavily customer-focused role
Responsibilities
To be successful in this role, you will need the following: Previous experience in a customer service, administration, or service support role. Strong organisational skills, with the ability to manage competing priorities, meet deadlines, and work effectively in a fast-paced environment. Well-developed computer skills, including proficiency with Microsoft Office applications. Training will be provided on internal systems and processes. Outstanding communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members. A proactive approach to problem-solving, with a commitment to delivering exceptional customer service.
Qualifications
Compensation and BenefitsCompetitive salary paid as a permanent salary plus remote location allowanceOvertime penaltiesSafety equipment / PPE providedComprehensive Cummins product training providedIncome Protection continuance insuranceDiscounts with select private health insurance, PC software/hardware and a range of vehiclesAnnual remuneration reviewParticipation in an annual variable compensation (bonus) programA range of personal and professional benefitsOnsite parkingEmployee Assistance Program available to employeesPaid Parental leave (Conditions apply)
Description
This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results. Key responsibilities of the role: The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following: Provide application support and maintenance advice for all equipment powered by Cummins engines. Act as a subject matter expert and provide on-the-job training for the principal's maintenance personnel. This will include coaching maintainers unfamiliar with the machines in routine maintenance and diagnostic techniques. Assist the Principal in the supervision of equipment servicing. Assist with parts interpretations and resolving of parts sourcing issues. Plan, arrange and supervise work within the scope of site contracts on all Cummins supported equipment. This shall include, but not be limited to, the warranty work and major component changes. Ensure minimum downtime on all Cummins powered machinery on Site. Conduct regular inspections in Cummins engines, proactively report on early fault detection and schedule work with maintenance planners, Drive product improvement initiatives, influence Site maintainers with current Cummins recommendations and, upon the principal's approval, complete Cummins product improvements on equipment powered by Cummins engines. Provide condition reports on each serviced unit completed. Follow the Principal's service schedules.
Responsibilities
Skills & experience:2yrs post trade experience2yrs experience working on Cummins HHP enginesPersonal commitment to HSE and leading an interdependent safety culture Diesel trade qualificationHHP experienceStrong influencer and interpersonal skillsTeam building approach Proficient computer skillsOnsite mining experience A mature attitude, organized and methodical approach to workProblem solver and ability to work autonomouslyMovex competency (Preferred but not essential)
Qualifications
Reporting to the Operations Manager, this is a FIFO (Perth) position on an 8:6 back to back roster! The role will be to support Rio Tinto at their Robe Valley Operations incorporating Mesa A and Pannawonica Mine sites. The HHP product consists of a fleet of Komatsu 830E Haul trucks, Komatsu WA1200 Loaders, Hitachi EX3600 Diggers and drills. The mine site is located approximately 160kms south of Karratha.This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results.
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We are seeking a talented Product Support Representative to join our Perth-based Product Support team. In this senior role, you will provide technical and product support to mining customers across Western Australia, helping resolve complex service issues and deliver strong customer outcomes. About this role: As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia. Manage the engine life database Respond to urgent customer requirements, including complex technical, product and service support issues. Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution. Develop strong relationships with our valued customers Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations. Uphold our Cummins values and adhere to all company policies and procedures Desirable attributes for this role: Excellent communication skills Customer centric approach to business Able to develop strong, value-based relationships with internal and external stakeholders Serve as a technical support resource, providing diagnostic support on complex repair events Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams. Mechanical training is desirable but not essential. Compensation and Benefits Monday to Friday - 38 hours per week (office based) Moderate travel to Pilbara and Perth CBD Tool of Trade Vehicle provided Annual Salary - commensurate with experience Participation in an annual variable compensation (bonus) program Salary continuance insurance Discounts with select private health insurance PC software/hardware and a range of vehicles Annual remuneration reviews Safety equipment / PPE and uniforms provided and a range of personal and professional benefits. At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Responsibilities
Competencies: Collaborates effectively to achieve shared goals. Communicates clearly with diverse audiences. Builds strong customer relationships and delivers solutions. Solves problems by navigating complex information. Ensures service capability through effective planning, resources, and network support. Values and embraces diverse perspectives and backgrounds.
Experience:
Prior experience in a technical, parts or service role is desirable. To be successful, applicants should possess a strong desire to enter the mining market segment, have a team-centric disposition, and an eagerness to learn.
Qualifications
The Product Support team provides technical and product build planning support to major mining customers, OEMs and the Cummins supply chain team. Working closely with the engineering team to support product troubleshooting, the PSR is an integral part of supporting the product offering and creating a preference for Cummins powered engines across the Pilbara.
