The opportunity
Delaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional, you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.
What we offer
At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:Friends-and-family discounts across our resorts businessLive and work on the Great Barrier ReefBe part of a professional team, delivering a 5-star guest experience at a Relais & Châteaux and 3 Michelin Key propertyAccess to our employee assistance programTraining and development opportunitiesOpportunities to grow your career with a global business
What you will do?
Welcome guests and complete check-in and check-outHandle guest requests, inquiries and complaints effectively and efficientlyMaintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offersPerform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needsLiaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
More about you
Extensive hotel/resort front office experienceExceptional interpersonal and communication skillsDemonstrated ability to organise and prioritise daily tasks and work with minimal supervisionExperience using OPERA (PMS) system highly regardedThe application period will close on 04/12/2026, unless a successful qualified candidate is identified sooner.
Who we are
Lizard Island Resort is an exclusive retreat set within the pristine waters of the Great Barrier Reef, offering access to one of the world's most spectacular natural wonders. Spread across a 1,013-hectare national park, the resort features just 40 rooms, suites and villas, ensuring privacy and seclusion. Guests enjoy direct access to vibrant coral reefs, 24 private beaches and a range of exceptional experiences - from snorkelling and diving to guided nature walks and luxury spa treatments. With fine dining at Salt Water Restaurant showcasing fresh local produce and personalised service at every touchpoint, Lizard Island delivers an unforgettable escape in a breathtaking paradise.
Welcome guests and complete check-in and check-outHandle guest requests, inquiries and complaints effectively and efficientlyMaintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offersPerform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needsLiaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
Extensive hotel/resort front office experienceExceptional interpersonal and communication skillsDemonstrated ability to organise and prioritise daily tasks and work with minimal supervisionExperience using OPERA (PMS) system highly regardedThe application period will close on 04/12/2026, unless a successful qualified candidate is identified sooner.
