As a L2 Service Desk Analyst you will work in a busy environment supporting sites in Sydney and Melbourne as well as trouble shooting in-house software, Desktop hardware peripherals, networking, audio visual, VOIP and Data Centre infrastructure issues covering:
Windows 7/10
MS Office 2010 - 2016 and custom applications
Outlook Exchange 2010 - 2016
Lync / Skype for Business 2010 - 2016
Thin Client / Virtual Machine environment
Banking / Finance experience preferred
Trade Floor experience preferred
Printers and other peripherals
Smart device support
VOIP and Telephony
Audio Visual support
Active Directory
ServiceNow
Data Centre
Key responsibilities Provide great customer service
Resolve technical issues and escalate when required
Manage Desktop tickets
Deploy desktops, laptops and peripheral devices
Banking / Finance background preferred
Data Centre knowledge encouraged
