Travel Associates is one of Australasia's most respected luxury travel brands, renowned for its heritage, entrepreneurial spirit and signature Purple Ribbon service. We're seeking an exceptional leader to guide the next chapter of growth across Australia and New Zealand, shaping the future of luxury travel while protecting the unique DNA that sets the brand apart. As General Manager, you will lead the strategic, commercial, marketing, loyalty, people and technology agenda for a network of more than 300 luxury travel advisors across 60+ locations. This is a rare opportunity to lead a highly established luxury brand, inspire a passionate leadership team, and drive innovation through technology, data, and AI. Day to day you will Lead and evolve the multi-year growth strategy for Travel Associates across Australia and New Zealand. Own full P&L accountability, including budgeting, forecasting, and commercial performance. Identify and deliver new growth opportunities, business models, revenue streams, and network expansion initiatives. Lead the brand's marketing strategy, customer acquisition, retention, events, partnerships, and brand positioning initiatives. Oversee product and supplier strategy, strengthening relationships with premium airline, cruise, hotel, and touring partners. Drive the strategic development and commercial success of the World360 Rewards loyalty program. Champion customer engagement, database growth, loyalty performance, and client retention initiatives. Build and lead a high-performing leadership team while fostering a values-led culture aligned with Travel Associates and FCTG principles. Set the technology and AI roadmap, driving innovation, advisor productivity, personalisation, and business performance. Represent Travel Associates at executive, industry, media, and supplier levels as a visible ambassador for the brand. Ensure strong governance, operational excellence, risk management, and brand consistency across the ANZ network. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
You'll be perfect if you have 12-15+ years' experience within travel, luxury, premium retail, or premium services environments. Minimum 8 years' senior leadership experience with full P&L accountability. Demonstrated success leading multi-site, multi-region, or multi-market businesses through leaders. Proven track record delivering strategic growth, network expansion, and diversified revenue streams. Strong expertise across brand strategy, marketing, customer acquisition, and retention. Experience developing or leading loyalty programs and database-driven growth strategies. A deep understanding of luxury brands and premium customer experiences. Experience driving technology, digital transformation, data-led decision making, and AI adoption. Exceptional stakeholder management, communication, and executive influencing skills. Tertiary qualification in business, marketing, or a related discipline preferred. Experience operating across multiple countries or markets highly regarded.
What you will enjoy: ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others. Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Location: Sydney, Brisbane or Melbourne
Attention Travellers, this is The Captain speaking - your search in developing a career in the travel industry is over! Soon, you will be landing in a role where you're encouraged to share your passion for travel and open up the world for our customers. The climate is warm, welcoming and rewards the bold and brave. Leave your ego at the gate and be sure to check in your desire to discover, dazzle and delight our customers. So buckle up and read on your next adventure awaits! Your First-Class Employee Benefits Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there's no limit on what you can earn Average earnings for a Travel Consultant in their first 12 months are $60k plus super and penalties, increasing to 78k by the second year - with average earnings up to $95k for Senior Consultants and $138k for Team Leaders. ️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Become a true expert - access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA plus Benefit from two 'Proactive Personal Leave' days each year and attend essential appointments like the dentist, doctor or skin check to be proactive with your health - no questions asked Mental Health: Support and Employee Assistance Program for staff and family Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and Flichella Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study Thrive in a workplace that embraces individualism - come as you are! What it takes to be a Travel Expert You're a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you're the go-to person in your circle for travel recommendations, tips and tricks You believe hard work should be rewarded, so you thrive in an environment where KPIs and sales targets help you achieve the incentives you deserve! You're a team player who is open to feedback on ways to improve your sales processes and are always open to improving You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work You're not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you How you will open up the world for our customers Build dream itineraries for your customers and create lasting memories they'll share for years to come Share your travel knowledge and make the perfect recommendations for your customer - choosing from a range of different travel options products and suppliers. This includes flights, accommodation, cruise, tours, insurance and more Roll out the red carpet for your customer and create a space where they feel welcomed and valued through active listening, mutual respect and a positive attitude Be someone your customers can trust and share their excitement with, showing them you take your business seriously, but not yourself Don't miss your flight! Apply now for one of the best adventures you'll have.
Are you passionate about building high-performing teams and creating structure in fast-paced product environments? Do you thrive on bringing clarity, accountability, and continuous improvement to the way teams work? We're looking for a Product Delivery Lead Cruise Product to join the My Cruises team. Working closely with the Assistant General Manager and Commercial Lead, you'll play a critical role in leading team performance, optimising workflows, and ensuring the successful delivery of cruise products across all channels. This newly created leadership role offers the opportunity to shape team culture, improve operational excellence, and directly influence how the Cruise Product team delivers results. A day in the life: Lead, coach, and develop Cruise Product Managers and Product Coordinators, ensuring priorities, deadlines, and deliverables are achieved. Foster a high-performing, collaborative team culture through ongoing support, capability development, and performance management. Establish and optimise team workflows, processes, and operating rhythms to improve efficiency, accountability, and delivery outcomes. Oversee product distribution and campaign execution, ensuring EDMs, press activity, and campaign deadlines are consistently met. Partner with Product, Sales, Marketing, Operations, and Aftersales teams to identify challenges, remove barriers, and improve business outcomes. Drive continuous improvement by identifying operational bottlenecks and implementing scalable solutions across the Cruise Product function. Maintain operational excellence by ensuring product accuracy, process consistency, documentation standards, and delivery quality across all platforms. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Who you are: Proven experience leading, coaching, or mentoring teams within a product, cruise, travel, or tourism environment. Strong people leadership skills with the ability to build engagement, accountability, and high performance. Demonstrated experience managing multiple priorities, stakeholders, and deadlines in a fast-paced environment. Strong organisational and workflow management skills with a focus on operational efficiency and delivery excellence. Experience developing, implementing, and improving processes that drive team performance and business outcomes. Excellent communication and stakeholder management skills with the ability to influence across multiple business functions. Proven problem-solving capability with experience identifying challenges and implementing practical, scalable solutions. Experience within the cruise or travel industry and an understanding of product development, distribution, and operational workflows. What you'll enjoy: Ongoing skills development Catapult your career across a network of brands and businesses in an evolving industry ️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program ️ Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Attention Travellers, this is The Captain speaking - your search in developing a career in the travel industry is over! Soon, you will be landing in a role where you're encouraged to share your passion for travel and open up the world for our customers. The climate is warm, welcoming and rewards the bold and brave. Leave your ego at the gate and be sure to check in your desire to discover, dazzle and delight our customers. So buckle up and read on your next adventure awaits! Your First-Class Employee Benefits Be rewarded with a base wage plus uncapped incentives payment structure - earn a percentage of every sale you make from day one, there's no limit on what you can earn Average earnings for a Travel Consultant in their first 12 months are $60k plus super and penalties, increasing to 78k by the second year - with average earnings up to $95k for Senior Consultants and $138k for Team Leaders. ️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Become a true expert - access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA plus Benefit from two 'Proactive Personal Leave' days each year and attend essential appointments like the dentist, doctor or skin check to be proactive with your health - no questions asked Mental Health: Support and Employee Assistance Program for staff and family Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and Flichella Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training - you may also be eligible to receive direct financial support while you study Thrive in a workplace that embraces individualism - come as you are! What it takes to be a Travel Expert You're a seasoned traveller with a history of international destinations (and even more on your bucket list!) and you're the go-to person in your circle for travel recommendations, tips and tricks You believe hard work should be rewarded, so you thrive in an environment where KPIs and sales targets help you achieve the incentives you deserve! You're a team player who is open to feedback on ways to improve your sales processes and are always open to improving You seek out new ways to build on your success and think outside of the box for your customers to find the best travel solution for them You understand the importance of organisation and managing your time effectively to achieve the best result and stay on top of your work You're not only good at the people stuff, but at the behind the scenes stuff too. Like building itineraries, doing up invoices, operating our complex booking systems and jumping between different programs with a customer in front of you How you will open up the world for our customers Build dream itineraries for your customers and create lasting memories they'll share for years to come Share your travel knowledge and make the perfect recommendations for your customer - choosing from a range of different travel options products and suppliers. This includes flights, accommodation, cruise, tours, insurance and more Roll out the red carpet for your customer and create a space where they feel welcomed and valued through active listening, mutual respect and a positive attitude Be someone your customers can trust and share their excitement with, showing them you take your business seriously, but not yourself Don't miss your flight! Apply now for one of the best adventures you'll have. Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Flight Centre Business Travel make business travel effortless for small to medium companies. Our mission? Let our clients focus on what they do best while we handle the travel details. Backed by the global strength of the Flight Centre Travel Group, we bring unparalleled expertise and a team that's all about delivering exceptional service and value. What you'll be doing As a Business Development Manager with FCBT, you'll own the entire sales journey from hunting down fresh leads, to crafting compelling pitches, and sealing the deal to welcome new clients to the brand. In this role, success is measured through actively growing the number of new client accounts, sales targets to support revenue growth, and client satisfaction and retention. Finding and connecting with potential clients through lead generation: Proactively reach out to companies that can benefit from our travel solutions through outbound cold calls. Build strong, lasting relationships to position FCBT as their trusted travel partner Understanding client needs and presenting solutions: Talk with prospects to learn about their travel requirements and challenges. Clearly explain how FCBT can make their travel programs easier, save money, and support their business goals Helping new clients get started: Ensure a smooth onboarding process so new clients feel confident using our services. Connect them with their dedicated travel team for ongoing support and expert guidance What we're looking for If you're a natural with outbound sales and you love the thrill of the hunt, building meaningful connections and closing deals, this role is for you! Strong experience in an outbound sales, including multi-channel lead generation, prospecting and cold calling You are self-motivated, driven, and have a passion for delivering sales targets and achieving KPIs You're a master of networking and negotiation with exceptional communication and presentation skills - you can talk (and sell) to people of all backgrounds You work well in a fast-paced, outcome focussed environment, and you're an expert at keeping organised and managing your time well What's in it for you? Uncapped Earnings - Your pay structure will include a base wage + uncapped commission with an OTE $90k+ for first year BDMs. If you're performance-driven, you will enjoy being recognised for your efforts and being rewarded as a high achiever in this role. Brightness of Future - Career opportunities in a network of brands and businesses across the globe - we promote from within. Strong Culture - Here at Flight Centre Business Travel, we don't just dangle the culture carrot - we live and breathe it every day. Our culture is rooted in ownership, trust, flexibility, and FUN! Flexibility - A hybrid model, offering a mix of work from home and our vibrant Global HQ in South Brisbane. Travel Discounts - Working in the exciting world of travel means you'll get to enjoy some amazing travel discounts and perks! Social - Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year, including our most popular event on the calendar "Global Gathering" & much, much more Don't let this opportunity fly by! Apply now and transform your career with FCBT. Why is Flight Centre such a great place to work? We are devoted to being a global employer of choice by nurturing our legendary culture - focused on our people and infused with adventure and accountability. We uplift and support our team through a compelling Employee Value Proposition that offers exciting career and travel opportunities, fantastic benefits, a meaningful sense of purpose and well-deserved recognition. Explore us on LinkedIn or check out our careers page at
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Join Our Fast-Growing Touring Division at Ignite! At Ignite, our rapidly expanding Touring division is on a mission to open a world of happiness for our suppliers, people and customers. We are on the lookout for a dynamic Product Manager to craft innovative and value-packed touring packages to bucket-list destinations. This fast-paced role is supported by our talented in-house product and marketing teams and exclusive supplier relationships worldwide. Why join us? If you're excited about shaping your future as a part of a supportive and close-knit team, apply now to discuss your career with us! A day in the life: Manage the full product lifecycle from creative ideation, negotiation, and itinerary creation to trip evaluation Strategise and deliver a pipeline of products targeting prime touring destinations such as America, Europe, Middle East, Asia and beyond Grow product sales and profit margins as part of our procurement strategy Research and create itineraries, curating series group tours, superior in value and quality compared to market offers Manage new and existing supplier relationships to ensure scalable growth and quality control Collaborate with our in-house marketing and sales teams to bring your creations to life Empower your team to succeed through hands-on training and development and culture building Who you are: Outstanding touring product and destination knowledge Exceptional negotiation and relationship management skills Excellent time management and delegation skills Strong teamwork and interpersonal skills A dynamic ability to think outside the box and on your feet Proficiency in airfare and GDS systems Strong commercial acumen highly regarded What you'll enjoy: Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations Catapult your career across a network of brands and businesses in an evolving industry ️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program ️ Access to industry leading health and well - being programs and financial advisors Set up shop in a swanky beachfront office in Broadbeach Enjoy social events to promote networking, celebration of wins, and sometimes just for fun! Take volunteer leave as part of giving back to the local community Please advise your leader before applying
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel! We're looking for a Senior Java Engineer to help us build and scale a travel platform relied on by some of Australia's largest corporate operators. This is not a full stack role, it's a deep backend engineering position for someone who genuinely enjoys the hard problems: complex, high availability systems that process high volume travel booking at scale. You'll be a key technical contributor on capabilities that matter, building the backend systems that give travel consultants and managers one consistent, reliable way of managing trips for our customers, rather than a patchwork of workarounds and exceptions. You won't be maintaining someone else's legacy code in isolation; you'll be designing and building new capability from the ground up, including change and cancellation support, waitlist management, and deep policy engine integration, then owning it end to end in production. This is a chance to make decisions that stick: the architecture you choose, the standards you set, and the patterns you introduce will shape how the platform evolves for years to come. Day to day: Core Backend Development Design, build, and own complex backend services and APIs using Java (Spring Boot / Spring Framework), with a strong focus on reliability, performance, and correctness Deliver new modules including: change and cancellation processing, waitlist capability, and policy engine integration across the workforce travel platform Implement & consume RESTful APIs and SOAP/Web Services that integrate with airline GDS systems, internal booking engines, and third party workforce platforms Build robust, fault tolerant service components capable of handling high volume, time critical travel booking workflows System Reliability & Observability Ensure the platform maintains high uptime, this is a mission critical system for workforce travel operations; downtime has direct operational impact Instrument services with Datadog, including APM tracing, custom metrics, log correlation, and dashboard creation to provide full observability across the travel workflow stack Define and monitor SLOs/SLIs, respond to incidents, and lead post incident reviews to drive continuous reliability improvement Proactively identify and resolve performance bottlenecks, memory issues, and degradation patterns before they impact customers Architecture & Technical Leadership Lead technical design for new capabilities, producing clear architecture and API design documentation before implementation Conduct rigorous code reviews and hold the team to high standards for API design, exception handling, test coverage, and service contract quality Identify and reduce technical debt, particularly around legacy integration patterns, file based data exchange, and monolithic components Mentor and support junior and mid level engineers, particularly on Java best practices, Spring internals, and API design DevOps & Delivery Champion DevOps practices across the team: CI/CD pipeline ownership, automated testing (unit, integration, contract), and deployment hygiene Collaborate with platform and cloud engineering on Azure based infrastructure, ensuring services are containerised, scalable, and maintainable Work closely with product managers and business stakeholders to translate complex travel workflow requirements into clean, maintainable backend logic Participate actively in agile delivery processes, sprint planning, refinement, retrospectives and drive continuous improvement You'll be perfect for the role if you have: 7+ years of professional software engineering experience with deep expertise in Java (Java 11+, ideally Java 17 or 21) Proficient with AI coding tools (Claude, GitHub Copilot) and able to critically evaluate AI generated code in production contexts Expert level knowledge of the Spring ecosystem: Spring Boot, Spring MVC, Spring Data JPA, Spring Security, and Spring Integration Strong track record designing and building complex REST APIs and Web Services (SOAP/WSDL); including versioning, contract design, and error handling at scale Proven ability to instrument and operate production systems using Datadog - APM, dashboards, monitors, log pipelines, and AI powered anomaly detection and forecasting features Experience with relational databases (MySQL, PostgreSQL, or Sybase) including complex query optimisation and schema design
Highly Regarded Experience in travel technology GDS systems (Amadeus, Sabre, Galileo), NDC, PNR management, travel platforms Background in workforce management, resource scheduling, FIFO logistics Familiarity with API gateways, service mesh, microservices strategies Azure cloud experience: App Services, AKS, Service Bus, Application Insights Tech Stack Java 17 / 21, Spring Boot, Spring Framework REST APIs, SOAP / Web Services (WSDL), JSON, XML Spring MVC, Spring Data JPA, Spring Security, Spring Integration MySQL, Sybase, SQL query optimisation Datadog (APM, dashboards, monitors, log pipelines, SLOs) Azure (App Services, AKS, Service Bus, Storage) GitHub, Azure DevOps, Jenkins, automated CI/CD pipelines JUnit, Mockito, integration and contract testing What you will enjoy: ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Join a finance team where you'll play a critical role in ensuring the accuracy, integrity, and completeness of Balance Sheet reconciliations. You'll provide technical oversight, partner with key stakeholders across Finance, and help drive process improvements through automation and reporting tools. This is an opportunity to influence reconciliation best practice while supporting and mentoring team members. Day to day you'll be Review and approve monthly Balance Sheet reconciliations, including Bank, Merchant, and VCC reconciliations. Investigate and resolve complex or escalated reconciling items. Ensure reconciliation processes align accurately with the general ledger. Support process improvement initiatives and strengthen internal controls. Identify automation opportunities using Power Automate, Power Query, and Power BI. Act as a key contact for reconciliation-related audit queries. Coach, support, and provide technical guidance to Reconciliations Officers. Prepare reporting on reconciliation status, risks, and unresolved items. Partner with Finance teams to resolve recurring discrepancies and support month-end activities. Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. We'd love to hear from you if you have 3-5 years' experience in Finance, Accounting, or a similar environment. Experience performing and reviewing reconciliations. Strong problem-solving and analytical skills. Advanced Microsoft Excel capability. Experience providing technical guidance or support to team members. Exposure to audit processes and auditor engagement. Exposure to Power Automate, Power Query, or Power BI. Strong communication and stakeholder management skills. Effective time management and ability to perform under pressure. Tertiary qualification in Finance, Accounting, or a related discipline is desirable. What you'll Enjoy:
️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
Bring financial insight to innovation and become our Finance BA in Supply Technology Role Summary We're looking for a Finance focused Business Analyst to join our Supply Technology team and play a pivotal role in shaping strategic delivery across our Finance technology ecosystem. You'll be embedded in an environment that spans Microsoft Dynamics 365 Finance & Operations (D365 FinOps), Basware Procure to Pay, and a suite of payment and finance platforms, working at the intersection of complex finance processes and modern ERP capability. This role is ideal for a seasoned BA who brings genuine finance domain knowledge alongside strong technical fluency. You'll lead requirements definition across high-impact initiatives, help shape the roadmap for Finance systems, and mentor a growing BA capability within the team. You'll work closely with Finance Product Leaders, Engineering teams in both Australia and India, and Architecture to drive outcomes that matter. What You'll Do Lead end-to-end requirements definition, scoping, and prioritisation for Finance system initiatives: Including D365 FinOps modules, Basware, and payment platforms Analyse and optimise finance processes, system configurations, and data flows across the Source-to-Pay and Record-to-Report cycles Facilitate workshops with Finance, Engineering, and Architecture stakeholders to gather requirements and guide solution design Build and maintain strong relationships with internal stakeholders across Finance, Supply, and Technology functions Manage and maintain Jira epics, stories, and documentation in Confluence across the FCTG Atlassian space Contribute to BA standards, process improvement frameworks, and delivery governance Mentor and develop junior and mid-level Business Analysts within the PM&E and Supply Finance teams Preferred Qualifications Hold a Bachelor of Accounting degree, which is preferred 3-5+ years' experience as a Business Analyst, ideally within a Finance or ERP delivery context Solid understanding of finance processes, including AP/AR, general ledger, procurement, or financial close Experience working with or around ERP platforms such as Microsoft Dynamics 365 Finance & Operations, SAP, or Oracle Proficiency with Atlassian tools (Jira, Confluence) for requirements and workstack management Preferred Skills Self-motivated and comfortable operating in a fast-paced, multi-workstream environment Confident facilitating sessions with both technical teams and senior finance stakeholders Collaborative by nature, with the ability to influence decisions across cross-functional teams Excellent written and verbal communication, with a track record of clear, actionable documentation Strong stakeholder engagement skills with the ability to bridge the gap between Finance and Technology Detail-oriented with strong analytical and problem-solving skills Your Day to Day You'll have direct influence over Finance technology outcomes across a global organisation, working on meaningful ERP and P2P initiatives. You'll help lift BA capability and work within a collaborative team that genuinely values continuous improvement, cross-functional partnership, and delivery excellence. What you'll enjoy: Salary: $100k-120k plus super (dependent on experience) ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing - travel! Join Flight Centre Travel Group as a Senior to Principal AI/Machine learning Engineer and play a pivotal role in shaping the future of AI-driven travel. In this senior position, you will drive the design, development, and deployment of cutting-edge AI solutions across machine learning, generative AI, intelligent agents, and agentic workflows. You'll influence enterprise-wide AI strategy, build scalable platforms and capabilities, and lead a high-performing team to deliver innovative solutions that enhance customer experiences and business outcomes at global scale. DAY TO DAY YOU WILL Lead the development and product ionisation of machine learning models, LLM-powered systems and agent-based applications Define and build end-to-end MLOps capabilities including CI/CD, model registry, monitoring, drift detection and retraining pipelines Establish LLMOps standards covering context engineering, evaluation pipelines, safeguards, red teaming and policy guardrails Architect and build AI agent workflows, orchestration layers, gateways and endpoints to enable secure and scalable AI solutions Design and govern MCP servers and agent communication protocols to ensure interoperability, scalability and security Implement observability practices across machine learning and generative AI systems, including reliability, latency, evaluation and cost monitoring Drive scalable machine learning infrastructure, feature stores and data platforms using Databricks Oversee Kubernetes-based deployments and cloud-native AI infrastructure Partner with senior stakeholders to prioritise and deliver multiple high-impact AI initiatives Coach, mentor and grow a high-performing AI engineering team YOU'LL BE PERFECT IF YOU HAVE 5+ years' experience delivering production-grade machine learning or AI systems with proven commercial impact Experience building AI agents or LLM-powered applications in production environments Strong hands-on expertise in ML infrastructure, distributed systems and scalable AI architecture Experience building and governing AI agent platforms, including tool orchestration, gateways and endpoints Familiarity with MCP servers and emerging agent communication protocols and standards Experience developing evaluation frameworks, governance controls and safety mechanisms for LLM and agent-based systems Deep knowledge of Python, modern AI/ML frameworks and Databricks Strong expertise in Kubernetes and cloud-native production environments A degree in Computer Science, a related field, or equivalent practical experience What you will enjoy: ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others. Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages ️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events. Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave Irreverence. Ownership. Egalitarianism.
