About ForHealth ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide. We are seeking a motivated and customer-focused Customer Service Team Member to join our Brisbane team on a full-time basis. This is an exciting opportunity to join a supportive and collaborative team where you'll play a vital role in coordinating medical appointments, managing customer enquiries, and supporting the delivery of occupational health services. The Role As a Customer Service Team Member, you will provide high-quality customer service and administrative support within a fast-paced call centre environment. You will be responsible for coordinating medical appointments, managing inbound and outbound communications, processing medical assessment results, and maintaining accurate records within internal systems. Working closely with clients, candidates, clinics, and internal stakeholders, you will ensure bookings and results are managed efficiently, meet service level expectations, and contribute to a positive customer experience. Key Responsibilities Coordinate and schedule medical appointments in accordance with company guidelines. Manage inbound and outbound telephone calls with clients, candidates, and clinics. Respond to email enquiries in a professional and timely manner. Monitor bookings and ensure requests are actioned within agreed service timeframes. Request and follow up documentation required to finalise bookings and results. Liaise with clinics to ensure medical assessments are completed and results are returned promptly. Review and process pre-employment medical results. Ensure results are accurately and efficiently communicated to clients. Maintain accurate records and complete data entry with a high level of attention to detail. Monitor call queues and support KPI achievement for productivity and service quality. Assist with costing and invoicing processes where required. Build strong working relationships with customers, suppliers, clinics, and internal stakeholders. Escalate customer, supplier, or clinician concerns when appropriate. Support administrative activities across the department as required. Maintain compliance with workplace health and safety policies and procedures. About You To be successful in this role, you will have: Previous customer service, administration, or call centre experience preferred. Strong customer service and relationship-building skills. Excellent verbal and written communication abilities. Strong organisational and time management skills. High attention to detail and accuracy. Intermediate Microsoft Office skills. Well-developed administration and data entry capabilities. Ability to multitask and work in a fast-paced environment. A proactive and solutions-focused mindset. The ability to work independently and collaboratively as part of a team. Experience within healthcare or medical administration is advantageous but not essential. Why Join Us? At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams to help them achieve their career goals while making a meaningful difference in healthcare. In addition to a supportive and collaborative workplace, you'll enjoy: 20% off Dental treatments for you and your family Employee Assistance Program (EAP) providing 24/7 confidential support Fitness Passport with access to discounted gym memberships for you and your family Private health insurance discounts Ongoing learning and development opportunities Career progression within a growing national healthcare organisation You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time. Ready to Make a Difference? If you're looking for a rewarding role where you can make a meaningful impact while delivering exceptional customer service, we'd love to hear from you. Apply now and join our Brisbane team as a Customer Service Team Member. ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).
About ForHealth ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide. We are seeking a motivated and customer-focused Customer Service Team Member to join our team in Leichhardt on a full-time basis. This is an exciting opportunity to be part of a supportive healthcare organisation where you will play a key role in coordinating medical appointments, assisting clients and candidates, and delivering exceptional customer service. The Role As a Customer Service Team Member, you will be the first point of contact for clients, candidates, and clinics, providing high-quality customer service and administrative support in a busy healthcare environment. You will be responsible for coordinating medical appointments, managing inbound and outbound calls, responding to email enquiries, processing medical assessment results, and maintaining accurate records. Working closely with clinics and internal teams, you will help ensure the smooth delivery of occupational health and medical services while providing a positive experience for every customer. Key Responsibilities Coordinate and schedule medical appointments. Manage inbound and outbound telephone calls. Respond to client and candidate email enquiries in a timely and professional manner. Maintain accurate booking records and data entry. Follow up required documentation with clients, candidates, and clinics. Liaise with clinics to ensure appointments and results are completed within agreed timeframes. Process and review medical assessment results. Ensure results are communicated to clients accurately and efficiently. Monitor call queues and booking requests to meet service standards. Assist with costing and invoicing processes. Build and maintain strong relationships with customers, clinics, and internal stakeholders. Support departmental administration and operational requirements. Adhere to workplace health and safety policies and procedures. About You To be successful in this role, you will have: Previous customer service, administration, or call centre experience preferred. Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Exceptional organisational and time management skills. High attention to detail and accuracy. Well-developed administrative and data entry skills. Intermediate Microsoft Office skills. Ability to multitask and work efficiently in a fast-paced environment. A proactive, positive, and solutions-focused approach. The ability to work both independently and as part of a team. Healthcare, medical administration, or allied health experience is advantageous but not essential. Why Join Us? At ForHealth, our people are our lifeblood - we support, invest in, and grow our teams. In addition to a supportive working environment, you'll enjoy: 20% off Dental treatments for you and your family Employee Assistance Program (EAP) providing 24/7 confidential support Fitness Passport with access to discounted gym memberships for you and your family Private health insurance discounts Ongoing learning and development opportunities Career progression within a growing national healthcare organisation You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time. Ready to Make a Difference? If you're looking for a rewarding role where you can make a genuine impact while delivering outstanding customer service, we'd love to hear from you. Apply now and join the ForHealth team in Leichhardt. ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).
About ForHealth ForHealth is one of Australia's leading healthcare providers, delivering quality, accessible healthcare services to communities and organisations nationwide. We are seeking a motivated and customer-focused Customer Service Team Member to join our Perth team on a full-time basis. This is a fantastic opportunity to join a supportive and collaborative organisation where you'll play a key role in coordinating medical appointments, supporting clients and candidates, and ensuring the delivery of exceptional customer service. The Role As a Customer Service Team Member, you will be the first point of contact for clients, candidates, and clinics, providing high-quality customer service and administrative support within a fast-paced healthcare environment. You will coordinate medical appointments, manage inbound and outbound communications, process medical assessment results, and maintain accurate records. Working closely with internal teams and external stakeholders, you will help ensure bookings and results are managed efficiently while delivering a positive customer experience. Job Summary As a Customer Service Team Member, you will provide exceptional customer service and administrative support by coordinating medical appointments, managing customer enquiries, and processing medical assessment information. You will work closely with clients, candidates, clinics, and internal teams to ensure bookings and results are handled accurately and efficiently. This role is ideal for a proactive and organised professional who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer service. Key Responsibilities Coordinate and schedule medical appointments. Manage inbound and outbound telephone calls. Respond to client and candidate email enquiries promptly and professionally. Maintain accurate booking records and data entry. Follow up documentation required to finalise bookings and results. Liaise with clinics to ensure appointments and results are completed within agreed timeframes. Process and review medical assessment results. Ensure results are communicated accurately and efficiently to clients. Monitor bookings and call queues to meet customer service standards. Assist with costing and invoicing processes where required. Build and maintain strong relationships with customers, clinics, and internal stakeholders. Support departmental administration and operational requirements. Adhere to workplace health and safety policies and procedures. About You To be successful in this role, you will have: Previous customer service, administration, or call centre experience preferred. Excellent verbal and written communication skills. Strong customer service and relationship-building abilities. Excellent organisational and time management skills. High attention to detail and accuracy. Well-developed administration and data entry skills. Intermediate Microsoft Office skills. Ability to multitask and work effectively in a fast-paced environment. A proactive and solutions-focused approach. The ability to work independently and collaboratively within a team. Experience within healthcare, medical administration, or allied health is advantageous but not essential. Why Join Us? At ForHealth, our people are our lifeblood. We support, invest in, and grow our teams. In addition to a supportive working environment, you'll enjoy: 20% off Dental treatments for you and your family Employee Assistance Program (EAP) providing 24/7 confidential support Fitness Passport with access to discounted gym memberships for you and your family Private health insurance discounts Ongoing learning and development opportunities Career progression within a growing national healthcare organisation You'll be part of a workplace that celebrates teamwork, supports career growth, and is genuinely committed to building a healthier Australia, one patient at a time. Ready to Make a Difference? If you're looking for a rewarding role where you can make a genuine impact while delivering outstanding customer service, we'd love to hear from you. Apply now and join the ForHealth team in Perth. ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).
About the Role We are seeking an experienced and motivated Second in Charge to support the Practice Manager in the day-to-day operations of a busy medical centre. This is a hands-on role that combines customer service, administration, and leadership responsibilities to ensure exceptional support for healthcare professionals, patients, and the broader practice team. This is an excellent opportunity for someone with a strong background in medical administration, reception, or customer service who is looking to take the next step in their career. Key Responsibilities Healthcare Professional Support Compile medical reports and correspondence Type letters and manage patient recalls Assist with administrative requests from healthcare professionals Ensure administrative processes are completed accurately and efficiently Patient Services Welcome and assist patients in a professional manner Resolve patient enquiries and concerns Register immunisations and maintain accurate records Escalate significant issues when required Administration & Practice Operations Banking and daily reconciliations Sorting and distributing mail Managing faxes and correspondence Workers compensation administration Batching and billing adjustments Transferring patient records Scanning and assigning documents to patient files Answering incoming calls and managing appointments Patient billing and payments Supporting practice operations in the absence of the Practice Manager Workplace Health & Safety Promote a positive safety culture within the practice Support the implementation of WHS policies and procedures Assist with workplace inspections and audits Report and follow up on workplace hazards Support incident reporting and investigations Assist with injury management and return-to-work processes About You To be successful in this role, you will have: Previous experience in administration, reception, customer service, or healthcare environments Strong verbal and written communication skills Excellent organisational and problem-solving abilities High attention to detail and accuracy Strong computer and telephone system skills Ability to manage competing priorities in a fast-paced environment A collaborative and team-focused approach The ability to take initiative and work independently when required What We Offer Supportive and collaborative team environment Opportunity to develop leadership and management skills Ongoing training and professional development Meaningful work supporting patient care and healthcare professionals Career progression opportunities within a growing healthcare organisation Apply Now If you are passionate about delivering outstanding customer service, thrive in a busy medical practice environment, and are ready to take the next step in your career, we'd love to hear from you. Apply today and become an integral part of our team.
