Join a globally recognised and innovative brand. At Samsung, we don't just imagine the future - we build it. This is where you Reimagine Your Future with one of the world's most iconic technology leaders, a company that moves fast, thinks bold, and launches innovation at a scale few can match. Every year, our ecosystem expands with breakthrough products and experiences that redefine what's possible. Now, we're looking for a Retail Claims Administrator to join Samsung Electronics Australia and play a key role in delivering exceptional account management, claims resolution, and operational support across our retail network. What You'll Be Doing Manage major retailer accounts as the primary point of contact for claims enquiries, disputes, and escalations.Process, investigate, and track retail claims from receipt through to resolution, ensuring service levels are met.Reconcile accounts, maintain accurate records, and provide regular progress updates to internal and external stakeholders.Manage outstanding Return Authorisations (RAs), including retailer communications, status updates, and action plans to achieve monthly KPIs.Coordinate with retailers, logistics providers, customer service teams, and warehouses to ensure timely collection and resolution of outstanding RAs.Produce daily ageing and outstanding reports, proactively identifying risks and driving claim closure.Investigate and resolve wrong stock returns, liaising with relevant stakeholders to facilitate reallocation or returns.Support the end-to-end local scrapping process while ensuring compliance with company policies and procedures.Maintain reporting masterfiles and provide administrative and reporting support to Team Leaders and senior management.Assist with complex claims scenarios, process improvement initiatives, and ad-hoc reporting requirements. What You'll Bring Previous experience in a similar operational support role.Strong communication skills with the ability to build positive relationships.Excellent attention to detail and a commitment to maintaining data accuracy.A proactive approach to problem-solving and managing competing priorities.Ability to work effectively in a fast-paced environment while meeting deadlines and service expectations.A positive, team-focused attitude with a strong sense of ownership and accountability.Intermediate to advanced Microsoft Excel skills, with the ability to prepare reports and analyse data.A willingness to learn, adapt, and contribute to continuous improvement initiatives. What Sets Us Apart Excellence isn't an aspiration here, it's our baseline. Innovation isn't a moment, it's our mindset. At Samsung Australia, you'll join a team powered by curiosity, ambition, and the drive to deliver meaningful impact for millions of customers and communities. And we'll equip you with everything you need to grow, thrive, and accelerate your career: Competitive remuneration that recognises your expertiseFree on-site parking for seamless convenienceGenerous employee discounts across the Samsung product rangeWellbeing InitiativesBarista-made coffee every Monday - on us!Ongoing professional development to elevate your growthDiscounts across 400+ retail partnersQuarterly Connection Events that bring our people and purpose together This is your moment to and shape what's next! Note: You'll be employed by P2P, in partnership with Samsung Electronics Australia, while working directly onsite at Samsung Australia. You'll be part of our collaborative onsite team, enjoying the same environment, culture, and many of the benefits that make Samsung a great place to work.
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Join a globally recognised and innovative brand. Our client and valued partner, Samsung Electronics Australia, is seeking an experienced Facilities Coordinator to support the smooth and efficient operation of its workplace environment. This is a fantastic opportunity to join the Workplace Solutions Team, working closely with the Facilities Manager to coordinate facilities, assets, compliance, technology and employee services across Samsung's Australian offices. What You'll Be Doing Coordinate day-to-day facilities administration for the Sydney Olympic Park office, ensuring a safe, efficient and well-maintained workplace.Manage mobile phones, SIM cards, workplace assets, parking allocations and company fleet requirements.Coordinate asset audits, testing and tagging, transfers and compliance-related activities.Manage AV equipment, office supplies, business cards, subscriptions and employee breakout services.Coordinate arrival and departure activities for expatriate employees, including housing and household goods.Liaise with employees, vendors and internal stakeholders to resolve facilities matters and deliver a seamless workplace experience. What You'll Bring Previous experience in facilities, workplace or office administration, ideally within a larger organisation.Exceptional organisational and administrative skills, with strong attention to detail and record-keeping capability.Experience managing compliance-related activities and workplace assets.Strong interest in technology, with experience managing AV equipment and/or mobile devices highly regarded.Excellent interpersonal and communication skills, with the ability to work effectively across different cultures and stakeholder groups.Strong Microsoft Word, Excel and PowerPoint skills. If you're an organised and proactive facilities coordinator who enjoys creating seamless workplace experiences and keeping everything running behind the scenes, we'd love to hear from you. WE ENCOURAGE YOU TO APPLY It's easy to overlook a great opportunity if you don't see yourself as a perfect fit. If this role resonates with you, regardless of your background or circumstances, we encourage you to apply and join our talent community. Building a diverse workplace starts here. Once you've applied, you'll receive an email confirming your application. Suitable applicants will then progress through a personalised selection and assessment process.
