BYD Rockdale , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.we're looking for an energetic Sales Trainee to grow with us. This is the perfect opportunity for someone passionate about customer service and excited to learn about the automotive industry, especially electric vehicles. What You'll Do Learn the complete customer sales journey from showroom engagement to delivery Assist Sales consultants with customer inquiries, test drives, and product presentations Build confidence in presenting vehicles and explaining features Support the team with CRM updates, promotions, and showroom organization Participate in training sessions to develop your sales skills About You Enthusiastic and motivated to learn Strong communication and interpersonal skills Passion for technology and sustainable solutions Team player with a positive attitude Current driver's license preferred About Us:We are redefining luxury, innovation, and sustainability in the automotive industry. Our flagship store, is a state-of-the-art facility designed to provide a unique customer experience, showcasing cutting-edge technology and a premium product lineup. As a key player in the global EV movement, this opportunity offers incredible career growth and development in a forward-thinking environment. Why Join Us?Be part of a brand-new journey in Australia with an EV brand that's leading the future of sustainable luxury.Work in a state-of-the-art flagship store with world-class technology and design.Enjoy a collaborative, innovative, and high-energy workplace.Competitive salary package and benefits.Opportunities for career advancement and professional development, more dealerships are going to open very soon. If you're ready to join a brand that's set to revolutionize the Australian EV market, we'd love to hear from you! Apply now and be part of the journey with BYD Rockdale
BYD Homebush , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.We are seeking an energetic and motivated Senior Customer Service to join our dynamic team at BYD HomebushThe Senior Customer Relations Officer is to support the team and help manage more complex customer cases ensuring a seamless ownership journey. This role builds trust, resolves complaints, and drives loyalty, directly impacting Net Promoter Score (NPS).Key Responsibilities Customer Interaction: Handle inquiries via phone, email, and in-person; oversee vehicle delivery; collect and analyze feedback to improve NPS. Complaint Resolution: Manage escalated issues with empathy and professionalism; collaborate across departments to resolve root causes; document outcomes in CRM. Operations: Schedule service appointments, process payments, and manage recall notifications. Retention: Conduct follow-ups post-service, identify at-risk customers, and implement outreach to strengthen loyalty. Qualifications Required: High School Diploma or equivalent 3+ years in customer service with complaint handling experience Strong communication and CRM proficiency Preferred: Experience with NPS or CX metrics Automotive or retail background Competencies Empathy and composure under pressure Problem-solving and negotiation skills Resilience and attention to detail Customer advocacy mindset Performance Metrics Customer Satisfaction (CSI) and NPS First Contact Resolution rate Complaint resolution time and success rate Service appointment retention Positive feedback and reviews We require candidates with a full, valid driver's licence to enable travel twice per week across NSW storesJoin the Revolution: Be Part of the Future of EV in Australia!Are you ready to take your career to the next level with one of the most exciting and innovative electric vehicle (EV) brands entering the Australian market? We're looking for dynamic, passionate individuals to join our team. Why Join Us?Be part of a brand-new journey in Australia with an EV brand that's leading the future of sustainable luxury.Work in a state-of-the-art flagship store with world-class technology and design.Enjoy a collaborative, innovative, and high-energy workplace.Competitive salary package and benefits.Opportunities for career advancement and professional development, more dealerships are going to open very soon. If you're ready to join a brand that's set to revolutionize the Australian EV market, we'd love to hear from you! Apply now and be part of the journey with BYD Homebush
BYD Haberfield , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.we're looking for an energetic Sales Trainee to grow with us. This is the perfect opportunity for someone passionate about customer service and excited to learn about the automotive industry, especially electric vehicles. What You'll Do Learn the complete customer sales journey from showroom engagement to delivery Assist Sales consultants with customer inquiries, test drives, and product presentations Build confidence in presenting vehicles and explaining features Support the team with CRM updates, promotions, and showroom organization Participate in training sessions to develop your sales skills About You Enthusiastic and motivated to learn Strong communication and interpersonal skills Passion for technology and sustainable solutions Team player with a positive attitude Current driver's license preferred About Us:We are redefining luxury, innovation, and sustainability in the automotive industry. Our flagship store, is a state-of-the-art facility designed to provide a unique customer experience, showcasing cutting-edge technology and a premium product lineup. As a key player in the global EV movement, this opportunity offers incredible career growth and development in a forward-thinking environment. Why Join Us?Be part of a brand-new journey in Australia with an EV brand that's leading the future of sustainable luxury.Work in a state-of-the-art flagship store with world-class technology and design.Enjoy a collaborative, innovative, and high-energy workplace.Competitive salary package and benefits.Opportunities for career advancement and professional development, more dealerships are going to open very soon. If you're ready to join a brand that's set to revolutionize the Australian EV market, we'd love to hear from you! Apply now and be part of the journey with BYD Haberfield
BYD Wagga , proudly a part of Harmony Auto, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognized as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige. With a commitment to sustainability and innovative technology, we aim to reshape the automotive landscape through high-performance electric vehicles. Our state-of-the-art showroom is part of a dynamic network, dedicated to providing exceptional service and pioneering solutions in the automotive industry.We are seeking an energetic and motivated Sales Consultant to join our dynamic team at BYD Wagga. This role requires a passion for automotive technology, especially electric vehicles, and a drive to provide outstanding customer service. As a Sales Consultant, you will be instrumental in educating and guiding customers through their purchase journey, ensuring a seamless and enjoyable experience.Job Responsibilities: Engage with customers on the showroom floor, providing in-depth information and demonstrations of our electric vehicle range. Build and maintain strong relationships with new and returning customers, following up on leads to drive sales. Understand customers' needs and budget to recommend suitable vehicles, highlighting key features and benefits. Stay updated on new models and industry trends to enrich customer interactions. Guide customers through the sales process from inquiry to purchase, including test drives and CRM documentation. Deliver exceptional service before, during, and after the sale, addressing inquiries and ensuring satisfaction. Meet individual and team sales targets, actively participating in sales meetings and training sessions. Assist with marketing activities, promotions, and product launches. Coordinate vehicle delivery, providing a detailed orientation on operation and maintenance. Keep the showroom organized, collaborate with finance and service departments, and share customer insights with the team. Contribute to achieving team goals, demonstrating a strong work ethic and customer-focused approach. Other ad hoc tasks related to sales. About You: Current Driver's License and a good driving record Proven experience in car sales is ideal, but if you have the passion and willingness to learn, we will support you in becoming an expert in your field. Strong communication and interpersonal skills. Enthusiastic about technology and sustainable solutions. Ability to work flexible hours, including weekends. We operate on a 5-day work week. Join the Revolution: Be Part of the Future of EV in Australia!Are you ready to take your career to the next level with one of the most exciting and innovative electric vehicle (EV) brands entering the Australian market? We're looking for dynamic, passionate individuals to join our team. About Us:We are redefining luxury, innovation, and sustainability in the automotive industry. Our flagship store, is a state-of-the-art facility designed to provide a unique customer experience, showcasing cutting-edge technology and a premium product lineup. As a key player in the global EV movement, this opportunity offers incredible career growth and development in a forward-thinking environment. Why Join Us?Be part of a brand-new journey in Australia with an EV brand that's leading the future of sustainable luxury.Work in a state-of-the-art flagship store with world-class technology and design.Enjoy a collaborative, innovative, and high-energy workplace.Competitive salary package and benefits.Opportunities for career advancement and professional development, more dealerships are going to open very soon. What We're Looking For:A passion for electric vehicles and sustainable technology.Excellent customer service, communication, and organizational skills.Experience in a premium or luxury retail, service, or clerical environment (automotive experience is a plus).A proactive and positive attitude, ready to be part of a growing brand.The ability to thrive in a fast-paced, dynamic team.If you're ready to join a brand that's set to revolutionize the Australian EV market, we'd love to hear from you! Apply now and be part of the journey with BYD Wagga
BYD Noosa, proudly a part of Harmony Auto, a BYD flagship store in QLD, is at the forefront of the electric vehicle revolution in Australia. Harmony Auto is recognised as the biggest importer of luxury and ultra-luxury vehicles from China, offering unparalleled quality and prestige.We are seeking a motivated Service Advisor to be the vital link between customers and the dealership. In this role, you will manage daily reception duties at the after sales service front desk, coordinate maintenance activities, and provide direct support to the Service Manager in achieving departmental goals.Key Responsibilities Promote and develop dealership maintenance services Manage customer maintenance appointments Receive customers and prepare work orders Coordinate progress of maintenance work Prepare vehicles for delivery after maintenance Handle vehicle delivery and return processes Follow up with customers to ensure satisfaction Coordinate ordering of special parts Implement fair and consistent warranty policies Support pre-delivery inspections and new car handovers Provide excellent customer service by addressing inquiries and concerns Resolve customer issues through proactive follow-up Qualifications Education: Diploma or higher in Automotive or related field Training: Knowledge of relevant laws/regulations Experience: 3+ years in automotive repair or related industries 1+ year in customer service Familiarity with BYD operations is advantageous Skills: Computer proficiency Strong communication and analytical skills Valid driver's license Attitude: Positive, team-oriented, professional image, resilient under pressure Apply today, interview ASAP, and Offer next week. An immediate start is preferred!You must be eligible to work in Australia Ready to take a giant step in your career? Interstate Candidates are WELCOME.
