Description
We are seeking experienced Finance Professionals for a range of client opportunities across Australia. This consolidated role is designed to attract finance talent across multiple disciplines, including Financial Accounting, Management Accounting, FP&A, Commercial Finance, and Financial Control.This opportunity is ideal for professionals aiming to step into senior-level responsibility and progress toward finance leadership roles. Key Responsibilities Depending on role focus and organisational requirements, responsibilities may include:Preparation and review of monthly management accounts and financial reports Budgeting, forecasting, and long-term financial planning Financial analysis, variance analysis, and performance reporting Management of general ledger, balance sheet reconciliations, and month-end close Supporting commercial and strategic decision-making Ensuring compliance with Australian Accounting Standards (AASB/IFRS) Liaising with auditors, tax advisors, and internal stakeholders Improving financial processes, controls, and reporting efficiency Mentoring or managing junior finance team members
Requirements
Bachelor's degree in Finance, Accounting, Commerce, or a related field CA, CPA (Australia), CIMA, or equivalent professional qualification preferred 5-10+ years' experience in progressively responsible finance or accounting roles Strong understanding of financial reporting and compliance requirements Experience with budgeting, forecasting, and management reporting Advanced Excel skills; ERP experience (SAP, Oracle, NetSuite, TechnologyOne, etc.) Strong communication skills and stakeholder engagement capability Leadership potential and readiness for senior responsibility
Benefits
Extra Superannuation - Pension planTraining & Development
Description
We are seeking experienced Finance Professionals for a range of client opportunities across Australia. This consolidated role is designed to attract finance talent across multiple disciplines, including Financial Accounting, Management Accounting, FP&A, Commercial Finance, and Financial Control.This opportunity is ideal for professionals aiming to step into senior-level responsibility and progress toward finance leadership roles. Key Responsibilities Depending on role focus and organisational requirements, responsibilities may include:Preparation and review of monthly management accounts and financial reports Budgeting, forecasting, and long-term financial planning Financial analysis, variance analysis, and performance reporting Management of general ledger, balance sheet reconciliations, and month-end close Supporting commercial and strategic decision-making Ensuring compliance with Australian Accounting Standards (AASB/IFRS) Liaising with auditors, tax advisors, and internal stakeholders Improving financial processes, controls, and reporting efficiency Mentoring or managing junior finance team members
Requirements
Bachelor's degree in Finance, Accounting, Commerce, or a related field CA, CPA (Australia), CIMA, or equivalent professional qualification preferred 5-10+ years' experience in progressively responsible finance or accounting roles Strong understanding of financial reporting and compliance requirements Experience with budgeting, forecasting, and management reporting Advanced Excel skills; ERP experience (SAP, Oracle, NetSuite, TechnologyOne, etc.) Strong communication skills and stakeholder engagement capability Leadership potential and readiness for senior responsibility
Benefits
Extra Superannuation - Pension planTraining & Development
Description
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions). Key Responsibilities Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives Oversee onboarding, training, and knowledge management to maintain consistent service standards Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI) Ensure customer handling and data practices align with internal governance and applicable privacy requirements Maintain a safe working environment aligned with WHS expectations, policies, and site procedures
Requirements
Education/qualifications: Certificate IV, diploma, or bachelor's degree preferred (Business, Management, Communications, Analytics, or related). Equivalent experience considered for strong profiles Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Leader, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager) Core capabilities: People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean/Six Sigma exposure beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalations/complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems/tools (varies by role): CRM/case management platforms (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)Work rights: Candidates must have (or be able to obtain) the right to work in Australia
Benefits
Extra Superannuation - Pension planUnpaid Extended LeaveTraining & Development
