About HUB24
At HUB24, we're rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You'll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you'll enjoy working here
We create an environment where you can do your best work and see the impact of it.Work with smart, collaborative people who get things done.Your ideas won't sit in a backlog, they'll be heard, tested and actioned.Grow your career your way, with support to learn, stretch and explore new opportunities. We also offer benefits to support you inside and outside of work:Genuinely flexible and hybrid ways of working.Employee Share Scheme.Additional leave and wellbeing support.Enhanced parental leave and support through different life stages.Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
Ready to grow your career with an award-winning fintech?
We're hiring multiple full-time roles in our Client Services team at HUB24 across in the Gold Coast!
This is an exciting opportunity to join an ASX-listed fintech that's transforming the wealth management industry.
We offer:
Hybrid flexibility - work from home 2-3 days per week after training
Clear career progression pathways and ongoing development
A supportive, collaborative culture that values innovation and growth
You'll be part of a team that delivers exceptional client experiences and works with leading financial services professionals. If you have experience in financial services, wealth management, investments or superannuation, and you're passionate about customer service, we'd love to hear from you.
Apply now and take the next step in your career with HUB24!
What you'll be doing
Be the first point of contact for clients via inbound and outbound calls, creating a positive and professional experience every time.Build strong relationships by managing client onboarding and sending personalised welcome emails.Respond to client and adviser enquiries across phone, email, and live chat, ensuring timely and accurate support.Draft and deliver clear, engaging client communications in collaboration with advisers and managers.Support advisers and dealer groups with administration needs, acting as a trusted partner.Apply your problem-solving skills and time management expertise to resolve queries efficiently.Take ownership of service-related tasks assigned by your team leader and contribute to continuous improvement.
What you bring
You don't need to tick every box, but experience in the below will set you up for success.
Experience & Skills
Experience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform and wrap services (desirable).A proven track record in client service, ideally in a call centre environment, and a genuine passion for helping customers.Confidence in resolving queries and delivering outstanding phone interactions.Strong problem-solving skills and the ability to collaborate effectively with multiple stakeholders.Quick learner with the ability to adapt to new technology and systems.Excellent written and verbal communication skills, combined with energy, positivity, and a commitment to excellence.
Our process
We aim to keep the process simple and respectful of your time:You'll receive an acknowledgement after applying.Our Talent team will review your application and keep you updated.If shortlisted, we'll connect to learn more about you.Interviews may be virtual or in person.You'll receive an outcome and feedback. If you need any adjustments, please let us know - we're here to support you.
Our commitmentWe're committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences. Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
About HUB24
At HUB24, we're rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You'll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you'll enjoy working here
We create an environment where you can do your best work and see the impact of it.Work with smart, collaborative people who get things done.Your ideas won't sit in a backlog, they'll be heard, tested and actioned.Grow your career your way, with support to learn, stretch and explore new opportunities. We also offer benefits to support you inside and outside of work:Genuinely flexible and hybrid ways of working.Employee Share Scheme.Additional leave and wellbeing support.Enhanced parental leave and support through different life stages.Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
Ready to grow your career with an award-winning fintech?
We're hiring multiple full-time roles in our Client Services team at HUB24 across in the Gold Coast!
This is an exciting opportunity to join an ASX-listed fintech that's transforming the wealth management industry.
We offer:
Hybrid flexibility - work from home 2-3 days per week after training
Clear career progression pathways and ongoing development
A supportive, collaborative culture that values innovation and growth
You'll be part of a team that delivers exceptional client experiences and works with leading financial services professionals. If you have experience in financial services, wealth management, investments or superannuation, and you're passionate about customer service, we'd love to hear from you.
Apply now and take the next step in your career with HUB24!
What you'll be doing
Be the first point of contact for clients via inbound and outbound calls, creating a positive and professional experience every time.Build strong relationships by managing client onboarding and sending personalised welcome emails.Respond to client and adviser enquiries across phone, email, and live chat, ensuring timely and accurate support.Draft and deliver clear, engaging client communications in collaboration with advisers and managers.Support advisers and dealer groups with administration needs, acting as a trusted partner.Apply your problem-solving skills and time management expertise to resolve queries efficiently.Take ownership of service-related tasks assigned by your team leader and contribute to continuous improvement.
What you bring
You don't need to tick every box, but experience in the below will set you up for success.
Experience & Skills
Experience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform and wrap services (desirable).A proven track record in client service, ideally in a call centre environment, and a genuine passion for helping customers.Confidence in resolving queries and delivering outstanding phone interactions.Strong problem-solving skills and the ability to collaborate effectively with multiple stakeholders.Quick learner with the ability to adapt to new technology and systems.Excellent written and verbal communication skills, combined with energy, positivity, and a commitment to excellence.
Our process
We aim to keep the process simple and respectful of your time:You'll receive an acknowledgement after applying.Our Talent team will review your application and keep you updated.If shortlisted, we'll connect to learn more about you.Interviews may be virtual or in person.You'll receive an outcome and feedback. If you need any adjustments, please let us know - we're here to support you.
Our commitmentWe're committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences. Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)THE HUB24 STORY We think creatively and we're not constrained by traditional thinking or barriers to success. We're led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary:Ready to grow your career with an award-winning fintech?
We're hiring multiple full-time and part-time roles in our Client Services team at HUB24 across Sydney and the Gold Coast!
This is an exciting opportunity to join an ASX-listed fintech that's transforming the wealth management industry.
We offer:
Hybrid flexibility - work from home 2-3 days per week after training
A vibrant office in Martin Place
Clear career progression pathways and ongoing development
A supportive, collaborative culture that values innovation and growth
You'll be part of a team that delivers exceptional client experiences and works with leading financial services professionals. If you have experience in financial services, wealth management, investments or superannuation, and you're passionate about customer service, we'd love to hear from you.
Apply now and take the next step in your career with HUB24!Responsibilities:Be the first point of contact for clients via inbound and outbound calls, creating a positive and professional experience every time.Build strong relationships by managing client onboarding and sending personalised welcome emails.Respond to client and adviser enquiries across phone, email, and live chat, ensuring timely and accurate support.Draft and deliver clear, engaging client communications in collaboration with advisers and managers.Support advisers and dealer groups with administration needs, acting as a trusted partner.Apply your problem-solving skills and time management expertise to resolve queries efficiently.Take ownership of service-related tasks assigned by your team leader and contribute to continuous improvement.Requirements:Experience in superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform and wrap services (desirable).A proven track record in client service, ideally in a call centre environment, and a genuine passion for helping customers.Confidence in resolving queries and delivering outstanding phone interactions.Strong problem-solving skills and the ability to collaborate effectively with multiple stakeholders.Quick learner with the ability to adapt to new technology and systems.Excellent written and verbal communication skills, combined with energy, positivity, and a commitment to excellence.The Recruitment ProcessAcknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you're a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.Should you require any accommodations to the recruitment process, please email , and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. As part of our process, a police check will be conducted on all successful candidates . Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer - we commit to respond to every applicant. Endorsed by WORK180 , we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand InitiativeHUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know - we're here to support you
About HUB24
At HUB24, we're rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients. Our purpose is simple: Empower better financial futures, together. What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You'll have the opportunity to make a real impact across your team, the business, and for the clients we support every day. HUB24 Limited is an ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.
Why you'll enjoy working here
We create an environment where you can do your best work and see the impact of it.Work with smart, collaborative people who get things done.Your ideas won't sit in a backlog, they'll be heard, tested and actioned.Grow your career your way, with support to learn, stretch and explore new opportunities. We also offer benefits to support you inside and outside of work:Genuinely flexible and hybrid ways of working.Employee Share Scheme.Additional leave and wellbeing support.Enhanced parental leave and support through different life stages.Everyday benefits, including discounts and financial wellbeing support.
Why this is an exciting opportunity
We're hiring for a Migrations & Reporting Manager to play a pivotal role in shaping the integrity, accuracy, and impact of our superannuation and tax reporting. Sitting within our Custody & Investment Platform Operations team, this role combines deep technical expertise with leadership and operational oversight to deliver high-quality regulatory and tax outcomes for our clients.
You'll lead key reporting obligations such as APRA reporting and tax statement production, while also overseeing critical data transitions across the platform. Acting as a trusted subject matter expert, you'll partner closely with Product, Fund Accounting, Risk, and Technology teams - bringing insights, strengthening controls, and ensuring data integrity at every stage.
This is a unique opportunity to step into a highly visible role where your expertise directly influences reporting accuracy, client outcomes, and strategic decision-making across the business.
What you'll be doing
Own and oversee APRA and superannuation regulatory reporting, ensuring accuracy, completeness, and alignment with underlying dataLead the end-to-end delivery of super and IDPS tax statements, including validation, reconciliation, and issue resolutionAct as a technical SME across superannuation tax, reporting obligations, and regulatory requirementsMaintain strong tax data integrity and control frameworks, including oversight of complex considerations such as tax washLead and support data transitions and migrations, ensuring historical data accuracy and smooth onboardingEstablish and enhance reporting governance and control frameworks across regulatory, tax, and operational reportingProvide insights and reporting to senior leadership to support decision-making and risk managementPartner with Product and Fund Accounting teams to ensure alignment across product design, processing, and reporting outcomesLead and develop a high-performing team, driving accountability, capability uplift, and continuous improvement
What you bring
You don't need to tick every box, but experience in the below will set you up for success.
Experience & Skills
Proven experience in superannuation, platform, or custody operations, with a focus on reporting, tax, or fund servicesStrong knowledge of APRA reporting and regulatory obligations within a superannuation environmentSolid understanding of superannuation and IDPS tax reporting, including tax statements and related processesExperience working with data transitions, migrations, or onboarding, with a focus on data integrity and controlsWorking knowledge of fund accounting, investment products, and unit pricing principlesAdvanced analytical, reconciliation, and problem-solving skills, with the ability to resolve complex issuesStrong stakeholder management and communication skills, with the ability to influence at all levelsExperience leading or mentoring a team, with a focus on development and performanceHigh attention to detail and a strong understanding of risk management and control frameworksQualifications in finance, accounting, business, or a related discipline (highly regarded)
Our process
We aim to keep the process simple and respectful of your time:You'll receive an acknowledgement after applying.Our Talent team will review your application and keep you updated.If shortlisted, we'll connect to learn more about you.Interviews may be virtual or in person.You'll receive an outcome and feedback. If you need any adjustments, please let us know - we're here to support you.
Our commitmentWe're committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences. Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.
