Join IDEXX as a full-time Field Support Representative within our expanding Field Support team. Driven by continued growth and increased investment in customer support, this role is ideal for a professional who enjoys combining technical expertise, training, and relationship building. You will work closely with veterinary clinics across North Melbourne, Goulburn Valley and Murray River region of Victoria, as well as Tasmania delivering hands-on support and helping customers maximise the value of IDEXX diagnostic solutions. Why this role matters: At IDEXX, every role contributes to improving the health and well-being of pets, people, and livestock through innovative diagnostic and software solutions. In this role, you will help veterinary professionals deliver better patient care by ensuring they can confidently use our diagnostic technology, while strengthening customer relationships and supporting the success of our products in practice. In this role: You will install and support IDEXX diagnostic equipment, product and services within veterinary clinics.You will provide education, onboarding, and training to veterinary clinic teams.You will troubleshoot hardware and software issues and help customers identify effective solutions.You will build strong, long-term relationships with veterinary professionals and clinic teams.You will collaborate closely with commercial and internal support teams to deliver an exceptional customer experience.You will promote IDEXX products and services, helping drive customer satisfaction, loyalty, and successful clinic outcomes.You will travel extensively throughout your assigned territory to support customers in person.What you need to succeed:You have a qualification in Veterinary Nursing or another relevant Science discipline.You have significant experience within the veterinary industry, ideally as a Senior Veterinary Nurse, Team Leader, Practice Manager, or in another veterinary leadership capacity.You have excellent written and verbal communication skills and can adapt your style to different audiences.You have strong organisation, prioritisation, and time management skills.You have experience providing technical support and troubleshooting customer issues.You are confident delivering training and education to diverse groups.You have strong problem-solving skills and enjoy researching solutions to complex challenges.You work collaboratively across teams and build positive working relationships.You have knowledge of veterinary medicine, clinic workflows, or diagnostic processes.You are comfortable travelling extensively (up to 85% of the time) throughout your assigned territory and enjoy working independently across a large geographic regionA Certificate IV in Training & Assessment (or equivalent) will be highly regarded. What you can expect from us: A meaningful role where your work directly supports veterinary professionals and improves animal health outcomes.The opportunity to leverage your veterinary leadership experience in a broader, field-based role while continuing to make a meaningful impact on veterinary teams and patient care.A fully maintained company vehicleThe opportunity to further grow your career within IDEXX through a highly customer-facing position.Exposure to industry-leading diagnostic technologies and solutions.Be part of a collaborative, high-performing teamCareer development opportunities within a global organisation known for promoting from within and investing in its people.Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.Paid parental leave, supporting you and your family through life's important moments.Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.Tenure recognition, including additional days off and bonus payments as you reach key career milestones.Competitive compensation, incentives, and benefits in a collaborative and purpose-driven environment. Why IDEXX We're proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list, you'll find it here. Let's pursue what matters together.If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via or visit or to learn more about IDEXX.IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
Join IDEXX as a Customer Relations Representative - Make a Difference Every Day! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is looking for a talented Customer Relations Representative to join our high-performing Customer Relations team! In this hybrid role, reporting to the Customer Service Manager, you'll be the friendly and knowledgeable first point of contact for our veterinary customers-supporting them with our cutting-edge, market-leading diagnostic solutions. Your ability to build strong relationships and solve problems with empathy and efficiency will be key to ensuring every customer interaction is a positive one.At IDEXX, you won't just be answering calls-you'll be making a real impact in the lives of animals and the people who care for them. What you can expect Be a key team member in a diverse role assisting our customers and ensuring a premium level of support.You will manage the customer interface and assist in the effective resolution of customer enquiries.You will ensure accurate updating and tracking of all customer information and requests.Build customer loyalty and drive customer education through proactive and caring customer engagement.You will provide feedback to the business to assist with our improvement initiatives.Receive comprehensive training in IDEXX and our products and services.This is a full-time role, Monday to Friday within a rotating roster (hours between 7.30am and 7.30pm) with an occasional Saturday morning. The Successful candidate You will have a passion for creating & delivering an exceptional customer experience while answering a high volume of daily calls & emails.Outstanding communication skills, particularly with regards to telephone communication.An aptitude to learn, use initiative and be self-motivated whilst working in a team environment is essential.You will possess a high level of computer literacy and be able to demonstrate sound problem-solving skills.An understanding of the veterinary environment, or scientific diagnostic services is desirable, although you will receive comprehensive training. What We Offer Continue doing meaningful work that supports the animal health industryA flexible hybrid environment, empowering you to balance time between home and the office that supports your productivity and wellbeing.Be part of a collaborative, high-performing teamCompetitive annual bonus scheme and compensation reviewCareer development opportunities within a global organisation known for promoting from within and investing in its people.Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.Paid parental leave, supporting you and your family through life's important moments.Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.Tenure recognition, including additional days off and bonus payments as you reach key career milestones. Why IDEXX? At IDEXX, you'll be part of a supportive global community built on collaboration, innovation, and purpose. You'll work alongside experienced professionals and contribute to meaningful work that supports the health and wellbeing of animals around the world. We're proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we're united by a shared purpose and a culture that values learning, respect, and impact. Let's pursue what matters - together. If you're passionate about delivering an exceptional customer experience and enjoy solving with empathy and efficiency, we'd love to hear from you-apply today IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees I-KK1
