ING, Australia's most recommended bank is looking for an experienced Senior Analyst Regulatory Reporting to join our high-performance COO Data Delivery - Risk team. Using your well-developed data driven insights capability, you'll have the unique opportunity to solve a broad range of projects and will be responsible for driving the solution design. In this role you'll have the opportunity to drive strategic initiatives such as achieving sustainable, optimized growth for ING Australia while engaging and supporting a broad range of stakeholders whilst developing your own skills and knowledge across the credit lifecycle. Reporting to the Manager - Regulatory Reporting, You'll act as a subject matter expert for regulatory reporting, partnering with Risk, Finance, Data, Technology, and Project teams to ensure accurate reporting, data quality, regulatory compliance, and effective control management. Responsible for reconciliations, reporting oversight, issue resolution, audit readiness, and governance.
Also supports regulatory change and transformation initiatives through business analysis, requirements gathering, solution design, testing, implementation, and production support, while providing BAU expertise for incidents, defects, change requests, and data quality remediation. If you're ready to do something, we'd love to hear from you
What you'll do
Own and deliver APRA regulatory returns accurately, completely, and on time.Execute reporting controls, data quality checks, reconciliations, and trend analysis.Investigate reporting issues, perform root cause analysis, and drive remediation.Act as the SME for regulatory requirements, reporting methodologies, and data definitions.Collaborate with Risk, Finance, Data, Technology, and Operations teams to enhance reporting outcomes.Support regulatory change initiatives and continuously improve reporting processes, controls, and governance.
What we're looking for .
An understanding of regulatory requirements related to credit risk, including APRA prudential and reporting standardIntermediate to advanced level of SAS/SQL and Python experienceThe ability to work with minimal supervision with excellent verbal and written communication skillsExceptional analytical and numerical skillsExcellent strong problem-solving skills
What's in it for you?
Discounted ING Health Insurance.An additional Rest Day to support your wellbeing.An IMPACT Day to volunteer on approved sustainability activity.
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you applySounds like your kind of vibe? We can't wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) Need more?Contact: Saikat Dastidar at For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:
Applications close on 2nd October
Be part of ING's digital transformation.
ING Australia is pursuing an ambitious growth strategy to become the most loved mobile-led bank in the country. Our approach involves digitising customer experiences, offering innovative products, and ensuring safe, excellent delivery. As the Head of Digital Sales, (internally known as Product Area Lead, Digital Sales) , you'll drive the strategy, delivery, and performance of our digital sales channels across the digital customer journey. You'll lead cross-functional squads to create seamless, customer-centric digital experiences that convert and retain customers across our product portfolio. This role sits at the intersection of product, sales, and technology overseeing all customer acquisition across products, including coordination of sales planning and tracking across products- with a clear focus on channel performance and conversion uplift. rather than funnel ownership.
You'll sweat the digital sales funnel, from discovery and lead generation to conversion and onboarding, but your accountability is shaped by what happens in the channel, not just where it sits in the funnel. For example, while search may not be "owned" by any one team, you'll be responsible for how your products show up and perform in that space. Ready to make an impact?
What you'll do Strategic Leadership: Define and execute the digital sales channels across the digital customer journey strategy aligned with business goals.Product Ownership: Oversee the roadmap, prioritisation, and delivery of digital sales initiatives.Customer Experience: Champion data-driven design and experimentation to optimise conversion and engagement.Stakeholder Engagement: Collaborate with senior leaders across product, marketing, technology, and compliance.Team Leadership: Lead and inspire a growing team of product managers, designers, and engineers in an agile environment. What we're looking forWe're seeking a visionary leader with:Proven experience in digital product leadership, ideally in financial services or e-commerce.Strong understanding of digital sales funnel, from discovery and lead generation to conversion and onboarding, customer journeys, and conversion optimisation.Experience working in agile environments with cross-functional teams.Exceptional stakeholder management and communication skills.A passion for innovation, experimentation, and delivering measurable outcomes.
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can't wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more?
Contact: Skye Griffiths on For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: Applications close 7 October
Join a high-performing Finance team where you'll play a critical role in delivering accurate financial, regulatory and statutory reporting while helping drive automation and reporting transformation initiatives.
Reporting to the Manager, External Reporting, you'll be responsible for supporting the delivery of external reporting obligations, including Head Office, Statutory and Regulatory reporting. You'll ensure reporting is accurate, timely and well-controlled while identifying opportunities to enhance processes, data quality and automation capabilities.
What you'll do
Prepare and deliver Head Office, statutory and regulatory reporting, including APRA submissions, in line with accounting standards and group requirements.Support financial statement preparation, Board reporting and external audit requirements.Analyse financial and reporting data to identify insights, reporting issues and opportunities for control enhancement.Drive reporting transformation, automation and process improvement initiatives using SQL, Power BI and Power Query.Build effective relationships with stakeholders across Finance, Risk, Treasury, Technology and external auditors.
What we're looking for
CA or CPA qualified (or nearing completion).3-5 years' experience in banking, financial services or a Big 4 accounting environment.Strong understanding of financial reporting, regulatory reporting and accounting principles.Advanced Excel skills with experience analysing large and complex data sets.Proficiency in SQL, Power Query and Power BI is highly regarded.Strong analytical and problem-solving skills, with excellent attention to detail.Confident communicator with the ability to engage effectively with stakeholders at all levels.
What's in it for you?
Financial and leave support for employees who commit to study that benefits their developmentEmployee home loan benefitsFlexible working options
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.
We make decision making on hiring based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can't wait to hear from you!(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact Gail Cunningham on
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:
Applications close 30th September 2026
At ING, we believe banking should make life simpler, not more complicated. Our purpose is to empower people to stay a step ahead in life and business, and that starts with delivering exceptional experiences when customers need us most. We're looking for two External Dispute Resolution Managers to join our Customer Excellence team and help resolve complex customer complaints, disputes and scam-related matters referred through external bodies such as AFCA. In this role, you'll manage some of ING's most complex and sensitive customer matters, including complaints relating to scams and disputed transactions. You'll investigate issues, analyse evidence, navigate evolving regulatory requirements and work closely with stakeholders to deliver fair and balanced outcomes for our customers and the business. This role sits within our Customer Excellence team, a specialist team known for its expertise in dispute resolution, regulatory obligations and customer advocacy. Working across a broad range of complaints, you'll help identify root causes, influence business improvements and ensure customers receive fair and timely resolutions. These are permanent roles that can be based in either Sydney or Wyong.
What you'll do
Manage AFCA and External Dispute Resolution complaints from investigation through to resolution.Investigate and resolve complex complaints relating to scams, disputed transactions and other customer matters.Review customer files, transaction information, business processes and supporting evidence to determine fair and balanced outcomes.Prepare detailed written submissions, recommendations and complaint responses for customers, AFCA and internal stakeholders.Support customers experiencing vulnerability with empathy, care and professionalism.Identify complaint trends, systemic issues and operational risks, providing insights that improve customer outcomes and business processes. What we're looking for Experience handling complex complaints, disputes and investigations within banking and financial services.Experience dealing with scams, fraud and transaction disputes is highly regarded.Strong written communication skills with experience preparing detailed complaint responses, submissions or investigation outcomes.Experience working with AFCA, EDR schemes, RG271 or regulatory complaint frameworks will be highly regarded.Strong analytical, problem-solving and decision-making skills, with the ability to assess complex information and make evidence-based decisions.Excellent stakeholder management and negotiation skills, with the confidence to navigate challenging conversations and achieve positive outcomes.
What's in it for you? Discounted ING Health InsuranceAn additional Rest Day to support your wellbeingAn IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people. We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply Sound like your kind of vibe? We can't wait to hear from you! (One last note: We operate using a direct talent sourcing model, so no agency introductions, please.) ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January-June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia. Need more?
Contact Sabrina Huynh, For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: Applications will close Thursday, the 8th of October.
