The opportunity:Join us as an Operations Administrator and play a key role in keeping our office and operations in Mackay running smoothly while supporting both our team and our clients.You'll be involved in:Greeting clients and visitors, answering calls, and handling mail.Providing general admin support and assisting with weekly payroll.Responding to customer queries and logging/resolving complaints.Maintaining customer records, databases, platforms and systems.Preparing, consolidating and distributing reports.The boxes you'll tick: Applicants must be based in Mackay.Strong organisational skills and attention to detail.Excellent communication and customer service abilities.Ability to multitask and prioritise in a fast-paced environment.Reliability and professionalism.Team player with a positive, flexible approach.Proficiency in MS Office and ability to learn internal systems.The benefits of working with us:We are Australasia's leading mass transit bus operator and are rapidly growing.We have a diverse, inclusive, and supportive work environment that enables you to succeed.We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.About us:Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. How you apply:Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.If you are ready for an exciting career with Kinetic then click the 'Apply' button now!
Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve. Customer Experience Specialist - Melbourne (Collins Street) - Working Holiday Visa considered Permanent Part-time - 3 Days Per Week (20hrs /wk) - 6month fixed term contract Are you someone who genuinely enjoys helping people and thrives in a fast-paced environment?We're looking for a Customer Experience Specialist to join our Melbourne team, working across both SkyBus and Kinetic - two well-known and trusted transport brands.In this role, you'll be the voice of our business, supporting customers, resolving enquiries, and turning challenges into positive experiences. If you're confident on the phone, naturally empathetic, and enjoy problem-solving, this could be the perfect fit. What You'll Be Doing Be the first point of contact for customer enquiries across phone, email, and digital channelsHandle a mix of inbound and outbound interactions with confidence and professionalismResolve complaints with empathy, ownership, and a solutions-focused mindsetWork closely with operations and depot teams to get the best outcomes for customersSpot trends and contribute ideas to improve the overall customer experience What We're Looking For A friendly, confident communicator who enjoys speaking with customersSomeone who stays calm under pressure and handles challenging conversations wellStrong attention to detail and ability to juggle competing prioritiesA proactive team player who takes ownership and gets things donePrevious customer service or contact centre experience (highly regarded) The Details Location: Collins Street, Melbourne6 month fixed term contractRoster: Wednesday - Friday Shifts: 8:00-4:00, 9:00-5:00, 10:00-6:00Work across both SkyBus and Kinetic operationsThe benefits of working with us:We are Australasia's leading mass transit bus operator and are rapidly growing.We have a diverse, inclusive, and supportive work environment that enables you to succeed.We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice. How you apply:Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.If you are ready for an exciting career with Kinetic then click the 'Apply' button now!
The Opportunity We are seeking enthusiastic Customer Service Ambassadors to join us on a full-time basis and be the friendly face of SkyBus. This is a highly customer-focused role where you'll welcome travellers, provide information, assist with ticket sales, and help create positive first and last impressions of Melbourne for thousands of passengers every day. We're looking for someone with a real drive to sell and a genuine passion for great customer experiences. What You'll Do Welcome and greet customers at SkyBus terminals and throughout Melbourne Airport. Proactively promote SkyBus services using a confident, professional sales approach. Assist customers in choosing the most suitable SkyBus service and contribute to team sales and customer engagement goals. Assist with e-kiosk sales and provide accurate service information to travellers. Represent SkyBus with immaculate personal presentation in line with uniform and grooming standards. Help maintain a clean and professional customer environment, including keeping kiosks and work areas tidy. Liaise with airport and contractor stakeholders to support seamless operations. Champion excellent customer service, handling enquiries or difficult situations with empathy, professionalism, and respect. Provide directions, answer questions, and assist travellers from around the world. What You'll Bring Excellent communication and interpersonal skills with a warm, approachable style. Confidence in engaging with the public and a passion for sales and customer service. Strong personal presentation and the ability to represent a premium brand. Ability to remain calm under pressure, solve problems quickly and de-escalate conflict where needed. A self-motivated, energetic approach and adaptability in a fast-changing environment. A good working knowledge of Melbourne, its attractions and transport options. Hold Australian work rights (Australian Citizen or Permanent Resident) Pay, Hours & Perks $29.20 base hourly rate + penalties applyShift pattern details: rotating roster covering early mornings, evenings, weekends and public holidays across a 365-day operation Location: Melbourne Airport and Southern Cross Station This is an active, outdoor role rather than a desk job - you'll be out and about at our terminals and kiosks, meeting travellers face to face. Uniform provided, plus training and ongoing development to support your career. Genuine career progression - SkyBus and the wider Kinetic Group are committed to promoting from within, with real opportunities to move into different roles and areas as you grow.
About Us SkyBus is Australasia's leading airport transit company. We take passengers on trips of a lifetime, 365 days a year. Our services receive consistently high customer satisfaction ratings, and our iconic Australian-built red double decker buses are the pride of the fleet. We're a great place to work, we look after our people, and they are proud to work for SkyBus. Join a supportive and diverse team, with opportunities for ongoing development and career progression within SkyBus and the wider Kinetic Group. How to Apply? If this sounds like you and you're ready for a rewarding career with SkyBus, click Apply for this job now! Successful applicants will be required to complete a National Police History Check and provide proof of working rights in Australia prior to commencing employment. There has never been a better time to join SkyBus. SkyBus is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
The Opportunity We are looking for an experienced administrator to provide operational and administrative support to ensure the smooth running of our Doncaster, Heatherton and Keysborough depots. This role is key to supporting our Regional and Customer Service Delivery Managers, as well as helping our drivers, cleaners, workshop teams and contractors deliver an exceptional service.This position requires regular travel, with the successful candidate based primarily at Doncaster (three days per week), and supporting Heatherton and Keysborough (one day each per week).You will need an Australian driver license and your own reliable vehicle.A car allowance will be remunerated in addition to Salary.
What You'll Do Administer depot access by issuing, updating and deactivating employee and vehicle access permissions, maintaining accurate records, ensuring security compliance, and coordinating required changes.Maintain compliance and records of staff, process applications, monitor expiry dates, prepare reports, and ensure documentation is accurate and current in line with company policies and legislative requirements.Coordinate lost property processes by recording, tagging, storing and returning items, maintaining accurate registers, arranging disposal of unclaimed items in accordance with policy, and ensuring storage areas remain organised and secure.Manage depot consumables and stationery. Monitor stock levels, place orders, track usage, and ensure supplies are available to support daily operations and employee needs.Coordinate uniform and name badge administration, including arranging fittings for new starters, processing replacement and stock orders, maintaining accurate records, communicating collection details, and supporting distribution.Provide administrative support for meetings by preparing materials, coordinating schedules and attendance, recording minutes and action items, following up on outcomes, and distributing key information as required.Support employee engagement and recognition activities by assisting with event coordination, managing logistics and supplies, and preparing internal communications to promote participation and engagement.Undertake additional administrative duties as reasonably required to support business operations, including raising purchase orders, processing invoices, maintaining noticeboards, and assisting with general office coordination across locations.
What You'll Bring Proven administration experience with the ability to confidently manage multiple competing priorities.Strong written and verbal communication skills, with a professional and approachable manner.Excellent interpersonal skills and the ability to build effective relationships with staff across all levels.A proactive, solutions-focused mindset with strong problem-solving capability.Ability to work collaboratively within a team while also taking ownership and working autonomously with confidence.High level of organisation with the ability to multitask effectively in a fast-paced environment.Proficiency in Microsoft Office and confidence learning new systems.Enthusiasm, adaptability, and a team-oriented approach.
About us: Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
How you apply: Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.If you are ready for an exciting career with Kinetic then click the 'Apply' button now!
The Opportunity Part time role working 10am - 5pm.As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our clients and stakeholders. Your role will involve managing inbound and outbound communications, resolving customer issues, and ensuring high levels of satisfaction through efficient and empathetic interactions. You will also play a key role in identifying opportunities for improvement and supporting continuous enhancement of the customer journey.Location: Molendinar
About the role Provide professional and empathetic customer service through inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction.Respond to stakeholder requests, collate and disseminate relevant information, and resolve issues or escalate as required.Conduct assessments and investigations into customer complaints, adhering to contractual obligations.Identify trends in customer feedback and collaborate with internal teams to implement solutions and initiatives.Manage and maintain core systems, including TIMS, and analyse data from ticketing and tracking systems.Handle customer information with accuracy and confidentiality in line with privacy legislation and organisational policies.Contribute to organisational safety and wellbeing by adhering to Kinetic's Child Safety National Principles and other compliance requirements.Ensure timely delivery of tasks to meet KPIs and contractual obligations.
About You To thrive in this role, you'll have:Exceptional communication skills and a friendly, approachable demeanour.Demonstrated experience in building customer relationships and resolving issues with empathy and professionalism.A detail-oriented approach with strong problem-solving and analytical skills.Proficiency in customer management systems such as Salesforce, Resolve, and TIMS.A proactive mindset, with a positive attitude towards continuous improvement in a dynamic work environment.High ethical standards and the ability to handle sensitive information responsibly.
About us: Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.
How to Apply Kinetic is proud to be an Equal Opportunity Employer and reflect the community we serve. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.If you're ready for a challenging and rewarding career with us then click the 'Apply' button now!
