To learn more about our team and office culture in Melbourne, Australia, visit the following links.
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Glassdoor: ,7_IL.8,17_IC.htm The Account Executive (SMB) (International) position is responsible for identifying and acquiring new logos within the Small/Medium business segment to meet and exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, as well as reigniting open, outstanding customer opportunities. Requirements: Acquire Small/Medium-sized new logo accounts within assigned territory to meet and exceed monthly sales quota. Build and maintain a pipeline of Small/Medium business opportunities by various prospecting methods, following lead cadence best practices, and conducting demos of our suite of products. Articulate the value proposition of KnowBe4's full suite of products and educate the customer how each product will improve their business's human firewall. Understand an organization's buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo accounts. Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR. Maintain accurate and thorough records of daily sales statistics via Salesforce. Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels. Build and maintain pipeline of potential customers by developing and managing relationships with prospects Qualifications: 1-3 years experience selling to Small/Medium sized businesses Bachelor Degree or higher education equivalent, desirable. Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable Experience with Salesforce, a plus Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome, Internet Explorer, etc.) Excellent verbal and written communications Stats driven business professional Motivated, energetic self-starter Strong collaborative and teamwork skills Must be able to work with minimum supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit No recruitment agencies, please.
To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page:
Glassdoor: ,7_IL.8,17_IC.htm The Sales Architect is a vital collaborator to the Sales team, having primary responsibility for providing pre-sales support to prospective customers for all KnowBe4 products as well as eliminating technical impediments to their purchase and adoption. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. In addition, the Sales Architects will collaborate directly with other business units such as Technical Support to address complex technical issues, Revenue Development to facilitate sales' technical acumen, Product Management to assess and address product gaps and others as needed in the course of their work. Responsibilities: Technical Leadership: Serve as a product authority both internally and externally Troubleshoot complex issues and develop innovative product showcases Lead product feedback discussions and collaborate with Product Management Develop and deliver advanced product training sessions Strategic Sales Engagement: Work strategically with prospects in close coordination with sales representatives Comfortably engage with corporate leadership in prospect organizations Navigate and communicate across disparate technical teams in prospect organizations Lead cross-functional SE projects, coordinating efforts across teams and departments Mentorship and Team Development: Regularly mentor junior Sales Engineers Generate and facilitate SE enablement and development initiatives Act as a Subject Matter Expert (SME) for both Sales and technical teams Influence team direction and establish best practices Advanced Problem Solving: Resolve moderate to complex technical issues without guidance Support other SEs in solving technical problems as an escalation point Develop foresight to understand and call out potential technical challenges Business and Sales Strategy: Handle senior-level strategy conversations at the enterprise level with minimal support Make informed recommendations on sales strategies to senior leaders Develop playbooks for complex sales scenarios, integrating technical knowledge with sales strategies Customer Engagement: Independently develop and execute POV evaluation plans Incorporate broader business impact and ROI discussions into customer interactions Craft compelling narratives showcasing how multiple products address specific customer pain points Competitive Intelligence: Clearly articulate core differentiators versus top 5 competitors Minimum Qualifications: 2 year degree or technical degree preferred 3-6 years of technical sales or sales engineering experience required. Experience with Gmail and Google Docs Experience with MS Office (Word and Excel) Experience with web browsers (Chrome, Internet Explorer, etc.) Deep technical expertise in cybersecurity and related technologies Proven track record of successful enterprise-level sales engagements Strong leadership and mentoring skills Excellent communication and strategic thinking abilities Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Experience with security awareness concepts and mail environments Familiarity with cybersecurity and general business concepts Can demonstrate integrity, accountability, respect and commitment Strong collaborative and teamwork skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit No recruitment agencies, please.
To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page:
Glassdoor: ,7_IL.8,17_IC.htm The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. Duties: Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Continually assess and identify customer's SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations Maintain a high level of professionalism in the handling and managing of enterprise accounts Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4's products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers. Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4 Coordinate and assist your Renewal Specialist with customer renewals Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products Meet and exceed targets for performance metrics Maintain impeccable administration of your accounts in the Company's CRM Minimum Qualifications: Associate's Degree or equivalent work experience and education preferred Experience managing accounts with complex IT systems Experience managing accounts with 1000+ employees Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure Familiarity with standard concepts, practices and procedures within the IT Security Field Experience with Salesforce or other CRM Experience with Microsoft Excel and Word Experience with Gmail and Google Docs Experience with web Browsers (Chrome, Internet Explorer, etc.) IT experience/exposure is a plus Prior experience as a Customer Success Manager SACP Certification Excellent verbal and written communications Superior Customer Service skills Excellent time management and organization skills Ability to build a rapport through phone calls,email and video conferencing Strong collaborative and teamwork skills Strong negotiation skills Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit No recruitment agencies, please.
