Company Description Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to! Job Description We are looking for Weekend Travel Sales Consultants to join our customer sales team in our offices in Southbank.This role will be part-time, and the shifts available are Friday, Saturday, Sunday or Saturday, Sunday, Monday. This role is perfect for those studying, balancing family commitments, or looking for greater flexibility around other areas of life.Luxury Escapes Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base - managing a high volume of inbound calls, you will be tasked and targeted on selling our packages to our customers, helping them create an incredible travel experience with Luxury Escapes!You will be responsible for:Respond to, and make sales inquiries by phone, electronically or in person.Answer simultaneous customer enquiries promptly, competently and professionally.Offer excellent customer service by providing customers with general information relating to services, packages and pricing.Recommend workable solutions that meet the needs of the business and customer.Provide our members with full package upgrade options.Ensure daily prompt follow up and ownership of customer sales enquires.Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution. Qualifications What we are looking for:Personable, approachable and professional, with a love of helping customers find the perfect luxury holiday.Flexible and able to work weekends.A background in phone-based sales is highly regarded.Those with travel experience will be highly regarded.Used to dealing with KPIs and thrives in a competitive environment.Exceptional verbal and written communication skills, with close attention to detail and a genuine passion for customer sales.Driven to succeed, enjoys a challenge and working to achieve goals. Additional Information What's in it for you?Exceptional earning potential with uncapped comms.Flexible hours and weekend work.First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave! If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Company Description Get ready to embark on an exciting journey with Luxury Escapes! We're thrilled to be expanding our Technology Team and are seeking a talented Senior Software Engineers to join our talented team! Job Description Be part of the team transforming global travel experiences!Luxury Escapes is one of the world's fastest-growing travel websites, with over 8 million members, recently winning the National Travel Industry Award for Most Outstanding Online Travel Agency! We are growing rapidly & seeking a Senior Software Engineer to join our Tours team. Working at Luxury EscapesOur mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community. Luxury Escapes is an in-person company. We work and collaborate together, face to face in our Barangaroo office About the teamOur cross-functional teams include Product Managers, Designers, and Engineers focused on delivering solutions and solving problems rather than simply completing tickets. The structure is flat, and the process is lean, with a culture of MVP, iteration, and "build, measure, learn" at the heart of everything we do. We share in-depth experience in Node/ Typescript, React, PostgreSQL, AWS SQS, SNS, S3 Lambda, and more.Our team members value engineering excellence, and as part of your role, you'll have dedicated time to focus on pushing the boundaries of engineering quality and development experience.If you are a dynamic and driven Senior Software Engineer with a proven track record in architecting scalable and high-performing systems, we invite you to join us in our mission to elevate luxury travel. What you'll doWork collaboratively with cross-functional teams to design and develop software solutions that meet business needs and deliver value to customers.Apply best practices and industry standards for software development, such as agile methodologies, test-driven development, and continuous integration and deployment (CI/CD).Implement and maintain APIs to enable integration with third-party services, such as airlines, hotels, car rental companies, and payment processors.Monitor system performance and reliability, and proactively identify and resolve issues to ensure maximum uptime and customer satisfaction.Provide technical leadership and mentorship to junior software engineers and participate in code reviews & other quality assurance activities to ensure high-quality software delivery. Qualifications Relevant SkillsProficiency in JavaScript and its frameworks, including React, Node.js and Typescript.Solid knowledge of SQL, specifically PostgreSQL, for database management.Familiarity with RESTful API design principles and implementation.Elasticsearch or OpenSearch experience is highly desirableExperience in automated testing and continuous integration processes.Knowledge and experience working with microservices architecture. Additional Information What's in it for you? We consider our people one of our most important assets, and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to:Excellent Remuneration packageDiscount on Luxury Holidays and ExperiencesBreakfast and lunch are provided 5-days a weekHealth and Well-being programsAnnual Hackathons!1/2 day birthday bonus leaveA super collaborative team that enjoys creating great platforms If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you. ( being Sydney-based, and in-office, are our only non-negotiables )We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview. We are a 2026 Circle Back Initiative Employer, committing to responding to every applicant. If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Company Description Launch Your Tech Career at Luxury Escapes - Graduate Program 2027Are you a software engineering graduate with a passion for creating seamless digital experiences that enhance how people explore the world? Join us at Luxury Escapes for our Graduate Program, designed to fast-track your tech career within an innovative, award-winning luxury travel company, recently recognised as the 'Most Outstanding Online Travel Agency' at the National Travel Industry Awards. Job Description Why Join Luxury Escapes as a Graduate Software Engineer?Real-World Impact: Work on high-impact projects that drive our online travel platform, powering exceptional experiences for travellers worldwide. From developing new features to enhancing our backend, your work will shape our user experience.Specialised Tech Training: Dive into comprehensive technical and business training to enhance your programming skills and gain industry knowledge. Our platform is complex, combining travel, e-commerce, and personalised recommendations, making it the perfect environment to deepen your expertise.Mentorship by Industry Experts: Work closely with experienced engineering mentors, including tech leads and senior engineers, to help you navigate challenges, build your skills, and set goals for growth. Gain unique insights and feedback from professionals who know what it takes to excel in the tech space.Program Details:Location: Sydney CBDDuration: 12 monthsCompensation: Base Salary + Super + all the benefits that the LE team enjoy!Start Date: February 2027Qualifiers: Must have graduated in '25 or '26 and have a degree in Computer Science or other relevant degreeApplication Process:Get ready to showcase your talents! Our process includes:Online Application - Please include your CV and a cover letter (detailing all the cool things you've built) letting us know why you'd be a great addition to the LE team!Assessment Day - Interactive group exercises and case studiesFinal Interview - Meet our leaders and share your vision for your future with us Qualifications We're seeking talented graduates who bring:Coding & Problem-Solving Skills: You're a developer who can think creatively, approach challenges analytically, and develop solutions that are efficient, scalable, and user centric.Technical Qualifications: Degree in Computer Science, Software Engineering, or a related field. A distinction average is preferred, but we welcome grads who demonstrate strong project experience or extra-curricular coding initiatives.Entrepreneurial Mindset: We value builders, whether you've launched a side project, developed an app, or led a tech initiative, your drive to create sets you apart. Additional Information What's in it for you?We consider our people one of our most important assets, and we want our team to love their working lives! When you work for Luxury Escapes, you can look forward to: Excellent Remuneration package20% Discount on Luxury Holidays and ExperiencesBreakfast and lunch are provided 5 days a weekHealth and Well-being programs1/2 day of bonus birthday leaveA super collaborative team that enjoys creating great platforms If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
Company Description Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 8 million subscribers each month with exclusive limited time offers at 'insider' prices. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community. Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to! Job Description We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!You will be responsible for:Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.Meet quality, productivity, and QA assessment targets in line with business goals.Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.Capture and manage customer interactions accurately and within agreed timeframes.Actively promote LE offerings to retain customers and support business growth.Seek and act on customer feedback to continually enhance the LE experience.Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.Meet rostering and availability commitments, supporting colleagues and projects as required.Commit to ongoing personal and professional development. Qualifications What we are looking for:Someone that is used to a high volume of calls!Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!Previous experience in the Travel industry is beneficial - either customer support/bookings or front office is preferred but not required.If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you! Additional Information What's in it for you?Flexible hours from 7am - 10pm, 7 days a week.Competitive remuneration package - Base $66k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave! If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you!We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.
