Description
JOB SUMMARY Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand's standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Analyzes service issues and identifies trends. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Works with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results. Leading Operations and Department Teams • Champions the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. • Develops systems to enable associates to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures associates are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits associate feedback, utilizes an "open door policy" and reviews associate satisfaction results to identify and address associate problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: Assist travellers arriving and departing the hotel through the check in and departure process Handle general enquiries, and provide a friendly, genuine service with each traveller experience Build and strengthen relationships with existing and new travellers to enable future bookings Support your front office team in general operational tasks Take guest reservations and perform cash handling & credit card responsibilities Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations About You: Experience with OPERA property management system or similar Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Assistant Purchasing Manager, opportunity awaits. Position Summary: Complete all ordering, purchasing, receiving, storing and distribution of goods, setting the pace in the industry Develop and manage relationships with key suppliers and stakeholders, both internal and external. Liaise with department leaders with regards to stock ordering and property supplies Ensure the team follow proper authorisations for all goods received into the property Receive all goods in accordance with the Hotel's Local Standard Operating Procedure Prepare and analyse reports on all goods received, focusing on attention to detail Responsible for overseeing all store inventories, maintaining stock levels, rotating stock and issuing items in accordance with authorised requisitions Conduct monthly stocktaking and costing reconciliations as required by the Finance department Maintain the cleanliness of the receiving area and store areas Lead and manage all day-to-day activities related to the purchasing department Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott's core values. About You: Relevant experience in a similar role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now! At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
POSITION SUMMARY Are you passionate about food and ready to build a rewarding culinary career with one of the world's leading hospitality companies? Marriott International is seeking aspiring chefs to join our Culinary Academy Apprenticeship Program. This unique opportunity combines formal education with hands-on training in Marriott hotels across Australia, providing you with the skills, experience, and support needed to become a qualified chef. As a Culinary Apprentice, you will: Study towards a Certificate III in Commercial Cookery over a 2-year program. Complete a structured apprenticeship within Marriott hotels. Learn from experienced senior chefs through professional mentorship. Gain practical experience in a dynamic hospitality environment while earning competitive pay. Program Benefits: Competitive pay rates from day one. Complimentary knife kit valued at $900. Uniforms and laundry services provided. Access to a 2-day Annual Culinary Workshop, including accommodation at a Marriott hotel. Professional mentorship and career development opportunities. Future career pathways across Marriott International's global portfolio of hotels and brands. Eligible government apprenticeship incentives may apply. About you: Australian Citizens, New Zealand Citizens, or Australian Permanent Residents. Passionate about hospitality and culinary arts. Motivated to learn, develop new skills, and work as part of a team. Committed to completing the two-year apprenticeship program. Ready to start your culinary journey?
Submit your application today and take the first step toward a rewarding culinary career with Marriott International. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
POSITION SUMMARY Are you passionate about food and ready to build a rewarding culinary career with one of the world's leading hospitality companies? Marriott International is seeking aspiring chefs to join our Culinary Academy Apprenticeship Program. This unique opportunity combines formal education with hands-on training in Marriott hotels across Australia, providing you with the skills, experience, and support needed to become a qualified chef. As a Culinary Apprentice, you will: Study towards a Certificate III in Commercial Cookery over a 2-year program. Complete a structured apprenticeship within Marriott hotels. Learn from experienced senior chefs through professional mentorship. Gain practical experience in a dynamic hospitality environment while earning competitive pay. Program Benefits: Competitive pay rates from day one. Complimentary knife kit valued at $900. Uniforms and laundry services provided. Access to a 2-day Annual Culinary Workshop, including accommodation at a Marriott hotel. Professional mentorship and career development opportunities. Future career pathways across Marriott International's global portfolio of hotels and brands. Eligible government apprenticeship incentives may apply. About you: Australian Citizens, New Zealand Citizens, or Australian Permanent Residents. Passionate about hospitality and culinary arts. Motivated to learn, develop new skills, and work as part of a team. Committed to completing the two-year apprenticeship program. Ready to start your culinary journey?
Submit your application today and take the first step toward a rewarding culinary career with Marriott International. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
POSITION SUMMARY - F&B and Event Service Expert Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting, and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as an Assistant Restaurant Manager because together, we are better. Start your career at Sheraton, where you don't just work - you belong. Position Summary: Be the connecter and facilitator of collective power and assist with managing all aspects of the food and beverage department, tending to the guests and exceeding their expectations Responsible for managing all food and beverage outlets, ensuring the team is providing service excellence through each customer experience Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential Plan and execute team building activities for your team as together we are better Ensure the restaurant is consistently prepared and always stocked through ordering and adequate planning Be the main point of contact for all external & internal clients for the Food and Beverage department Ensure you and your team uphold all company policies and procedures Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings About You: An up-to-date RSA Relevant experience in a managerial role Working rights in Australia Enthusiastic to escalate your career Self-motivated, driven and energized in a fast-paced environment Armed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program Opportunity to receive Employee Referral Incentives and get paid for working with your friend Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Description
AUTHENTICALLY YOU W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. ABOUT THE ROLE As Sales Executive, you'll be the powerhouse behind our MICE (Meetings, Incentives, Conferences, and Exhibitions) and local catering business. You'll also be the go-to expert for the entertainment industry and group travel, forging strong relationships with promoters, tour managers, and travel management companies. RESPONSIBILITIES (included but not limited to) Proactively sourcing and converting new business opportunities Quoting, contracting, and managing client relationships Respond and acknowledge all allocated incoming enquiries and send a formal proposal within 24 hours - for MICE, Local Catering and Entertainment business as required Lead memorable and tailor-made Insider Tours and Client Entertainment Owning the entertainment and group travel segments Collaborating with operations and our iconic W Insider for flawless execution Respond and acknowledge all incoming enquiries and send a formal proposal within 24 hours Conduct post-event follow-up calls to prospect for repeat bookings Driving revenue across rooms, B&F, events, spa, and more ABOUT YOU Minimum one-two years' experience in a hotel environment A passion for sales, events, and hospitality A proven track record in business development or sales (hospitality experience a plus!) Strong relationship-building skills and a flair for negotiation A collaborative spirit and a drive to exceed targets A love for fast-paced, high-energy environments Possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail. BENEFITS The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International 'Great Places to Work' certified Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program MI RECOGNITION Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. MI CAREERS SOCIAL MEDIA ACCOUNTS Chat, engage and follow us on social media. Facebook Twitter LinkedIn Instagram TO LEARN MORE Visit to learn more about our workplace culture and career opportunities. DIVERSITY AND INCLUSION STATEMENT Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
Description
AC by Marriott Gold Coast Pre-Opening Team Be Part of Something New At AC by Marriott Gold Coast, we're bringing The Perfectly Precise Hotel to life - a stylish and thoughtfully edited experience for the modern traveller, where purposeful design, attention to detail and effortless service come together. As a Kitchen Steward/Expert you'll play an important role behind the scenes, helping our culinary and Food & Beverage teams deliver a seamless experience every day. From maintaining spotless kitchen areas and equipment to supporting food preparation and stewarding operations, your attention to detail will help keep everything running smoothly. As part of our pre-opening team, you'll also have the unique opportunity to help establish the standards, routines and culture of AC by Marriott Gold Coast from day one. What You'll Do In this hands-on role, you will: Maintain clean, organised and safe kitchen and back-of-house areas. Wash, sanitise and store crockery, cutlery, glassware, utensils and kitchen equipment. Operate dishwashing and cleaning equipment safely and efficiently. Support basic food preparation and kitchen organisation when required. Assist across kitchen, Food & Beverage and associate dining areas. Transport equipment, supplies and kitchen items throughout the hotel. Follow food safety, workplace health and safety, and security procedures. Support your fellow AC Family Members and contribute to a positive, collaborative team environment. What We're Looking For We're looking for people who are reliable, energetic and take pride in the details. You'll ideally bring: A positive attitude and strong work ethic. A team-first mindset and willingness to help wherever needed. Great attention to cleanliness, organisation and detail. The ability to work confidently in a busy, fast-paced environment. Flexibility to work a rotating roster including weekends, evenings and public holidays. Previous kitchen, stewarding, cleaning or hospitality experience is advantageous, but not essential. Why Join AC by Marriott Gold Coast? Become one of our AC Family Members and help shape the culture and experience of a brand-new hotel from the very beginning. As part of Marriott International, you'll have access to: Exclusive associate accommodation and dining benefits around the world. Global career opportunities across Marriott's portfolio of hotels and brands. Learning and development programs designed to help you grow. Recognition and rewards for your contribution and achievements. The opportunity to build something new alongside a collaborative and inclusive pre-opening team. The chance to help bring The Perfectly Precise Hotel to life on the Gold Coast. Qualifications Education: No formal qualifications required.
Experience: Previous hospitality, kitchen support or stewarding experience is beneficial but not essential.
Certifications: Food Safety Certificate At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
