Overview
At Microsoft, we help organisations advance their strategic priorities through technology innovation, digital transformation, and AI-powered solutions. As a Senior Customer Success Account Manager (CSAM), you will lead strategic customer relationships across a portfolio of enterprise accounts. You will act as a trusted advisor to customer executives, coordinate Microsoft resources across multiple solution areas, and deliver measurable outcomes through adoption, consumption, value realisation, and transformation. This role is intended for professionals who excel in executive engagement, complex programme leadership, stakeholder management, and strategic customer success.
Responsibilities
Build trusted advisor relationships with customer executives, leaders, and decision makers. Develop and own strategic Customer Success Plans aligned with customer business priorities. Drive alignment and governance across customer and Microsoft stakeholders. Advance customer adoption, consumption growth, renewal success, and business value realisation. Identify customer risks and blockers early and lead mitigation efforts. Coordinate Microsoft specialists, engineers, partners, and services teams to deliver strategic customer outcomes. Lead programme reviews, executive business discussions, and customer success governance. Manage escalations and complex delivery situations while maintaining customer trust and confidence.Shape customer technology strategy by linking Microsoft solutions to digital transformation priorities.
Qualifications
Required Qualifications Bachelor's degree in Business, Technology, Computer Science, or a related field, or equivalent experience. 4+ years of experience in Customer Success, Consulting, Solution Delivery, Practice Management, Portfolio Management, or customer-facing technology roles. Experience engaging with senior customer stakeholders and executive leaders. Demonstrated ability to lead complex customer programmes and cross-functional teams. This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship. Preferred Qualifications Experience leading digital transformation programmes within enterprise organisations. Strong knowledge of Microsoft cloud technologies, including Azure, Microsoft 365, Security, Copilot, and Business Applications. Experience in Public Sector, Government, Health, Education, Financial Services, or Enterprise industries. Experience managing strategic accounts and influencing executive decision-making. NV-1 clearance is preferred.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Engineering Operations (EngOps) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans.
We are customer obsessed problem-solvers. We orchestrate deep engagements in areas like incident management, support and enablement. We analyze and amplify those customer voices, both within our own team, and across the Cloud + AI team, bringing the customer connection to the Quality vision for Azure. We innovate ways to scale what we learn across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems?
Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.As an Azure Cloud Customer Experience Engineer 2, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.
In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Technical Oriented
Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them and discuss next steps.
Synthesize feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements.
Recommend changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes. Customer Solution Lifecycle Management
Utilizes cross systems to conduct health checks to ensure the customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations.
Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. Relationship/Experience Management
Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Close the loop of feedback with the customers on product features.
Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provide expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time.
Qualifications
Required Qualifications:
Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.Additional Required Qualifications:Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.4 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations.4+ years' experience in an external customer / client facing role.2+ years of experience working on cloud computing technologies.Experience with being on-call.Additional Required Qualifications:Technical Skills: Cloud computing technologies. Demonstrated hands on experience in one or more of the following:
Core IaaS: Compute, Storage, Networking, High Availability, Azure Kubernetes ServiceData Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks, Cosmos DB
Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.Customer Obsession: Passion for customers and focus on delivering the right customer experience.Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Every minute of every day, customers stake their entire business and reputation on Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals.
Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure, and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This position is based in either our Sydney, Melbourne or Brisbane location. Fluency in Japanese and English is required.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Technical Oriented -
• Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps.
• Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
Customer Solution Lifecycle Management -
• Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
• Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns.
Relationship/Experience Management -
• Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features.
• Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time.
Other duties as assigned.
Qualifications
Required/Minimum Qualifications:Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Additional Qualifications:Experience: 4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. At least 2+ yrs. of cloud experience.Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution.Customer Obsession: Passion for customers and focus on delivering the right customer experience.Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following:
o Core IaaS: Compute, Storage, Networking, High Availability
o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc.
o Preferred but not required: Cosmos DB, Azure Kubernetes Service
o Experience in one or more automation languages (PowerShell, Python, C#, Open Source)Fluency in Japanese and English, verbal and written.Other Requirements:Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Cloud Operations + Innovation (CO+I) is the team behind one of the world's largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft's "Cloud First" mission. Our Global Project Controls team supports the delivery of CO+I's mission and vision as the trusted advisors that deliver a definitive, responsive, and timely project controls program to all business areas via the industry's best people, work processes, systems, and tools. We are composed of project management professionals who are committed to providing timely delivery of cost and schedule solutions to positively affect project outcomes. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft's CO+I team is seeking a Datacenter Engineering Procurement Construction (EPC) Integrated Planner / Scheduler to provide services for Sydney Australia. The employee will provide integrated planning and schedule management services for the relevant sites. They will be required to develop and analyze integrated Engineering, Procurement, and Construction (EPC) schedules. Recommend solutions or recovery plans to schedule to minimize cost impact or delays. Required weekly and monthly reporting as assigned in line with Rhythm of business. Utilizing tools such as Master Schedules, Risk Framework, Quality Checklists and Schedule Health Scorecards, and are hands-on with the PMs in the field, and with the General Contractor with our tools and analysis. This results in Schedule Predictability driving overall delivery efficiencies.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This role is a field-based role for the Sydney metro. This role is not eligible for hybrid or remote work.
Responsibilities
The Datacenter EPC Integrated Planner / SchedulerPlanningDevelop Integrated EPC Master Schedules (IMS) including timelines and dependencies for large-scale datacenter construction projects.Work with cross-functional teams, including engineers, procurement, and construction to ensure project milestones are met and deliverables are completed on time.Monitor project risks and develop contingency plans to mitigate potential issues.Study the delay events and their impact to the EPC schedule and present to stakeholders & Regional planning leads.Work with clients to understand their needs and ensure project outcomes meet their expectations.Develop and maintain relationships with key stakeholdersContinuously improve project management processes and tools to increase efficiency and effectiveness.Work on planning related works as directed by region planning lead/supervisionGeneral Contractor (GC) Procurement & Construction Schedule Baseline ManagementFacilitate and support the development of a detailed EPC Project Schedule along with Regional leads, project team, GC and Sub-Contractor vendors.Work closely with the Regional Planning Lead to ensure the GC Baseline Schedule meets the standards and requirements defined within the DIV1 Specification.Complete the GC Baseline Evaluation process and provide recommendations in MSFT formats.Carry out the GC Proposal Schedule Evaluations and provide evaluation narrative and scores.Schedule Analysis and ReportingFacilitate and participate in weekly schedule reviews onsite with GC schedule teams to analyze and validate progress onsite.Proactively analyze project schedules by; comparing cost and resource curves to actuals, tracking float consumption, perform schedule integrity (health) and quality checks, critical path analysis, analyze quantity progress curves, schedule performance index, carry-out delay impact analysis, monitor monthly performance and carry out variance analysis supporting Baseline Management and Change Control processes throughout the Project LifecycleCarry out and communicate Schedule Time Impact Assessments (EOT) of schedule delay events and recommend mitigation strategies to recover and/or control the impacts.Record reasons for delay and quantification with all supporting documentation on a regular basis to enable protect owners interest supporting and providing inputs to claims management process.Ensure GC compliance with MSFT Monthly and Weekly reporting cadence and Rhythm of Business requirements.Evaluate GC Weekly and Monthly Schedule Reports, validate progress, review insights with EPC PMs and provides feedback and recommendations to GC. Validate schedule updates along with a narrative for submission to the project team and MSFT stakeholders.Identify and mitigate threats to the project's schedule and initiate corrective actions through field staff.Analyze resource loading and recommend adjustments / corrective action as appropriate.Assess impacts of design and/or long lead equipment changes and provide recommendations to mitigate/recover the schedule.Provide final review of schedules for estimating as requested.Conduct schedule workshops and its analysisCollaborationLead collaborative Planning workshops by using the Schedule to help facilitate planning, coordination, and accurate progress reporting. Interface with site management regarding critical schedule activities, change, impacts to schedule, change orders, project progress, and claims analysis.Provide planning and schedule management support to DCD PMs, MSFT stakeholders, project teams and Redmond-based hub.
Qualifications
Required/Minimum Qualifications:Bachelor's Degree AND 2+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.1+ year(s) of experience managing cross-functional and/or cross-team projects.While not required, we also look for the following Preferred Qualifications:Bachelor's Degree AND 5+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.4+ years of experience managing cross-functional and/or cross-team projects.1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Microsoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption). Delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft. As an Enterprise Account Executive, you will have the opportunity to drive Transformation in partnership with our customers with a focus on AI, Copilot and Security to achieve both Microsoft and customer business outcomes. Leveraging your large, multi-functional team across the breadth of the Microsoft solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer's account plan Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Develop trusted relationships with C-level executives and business and technology leaders, understand customer priorities and transformation agendas, and connect customers with Microsoft executives, industry experts, and partner ecosystems. Act as a strategic advisor by bringing industry insight, conventional thinking, and shaping cloud, AI, and digital transformation strategies that create measurable business value. Create and execute comprehensive account plans for complex enterprise customers, anticipate customer needs, identify growth opportunities, and align Microsoft investments and priorities to maximize impact. Lead cross-functional virtual teams across sales, technical, customer success, partner, and industry organizations, ensuring focus on customer outcomes throughout the customer lifecycle. Drive pipeline development, opportunity creation, forecasting, and business growth, leading complex sales engagements from discovery and executive alignment through commercial strategy and deal closure. Develop compelling business cases and value-driven proposals, expand customer investments through strategic upsell and cross-sell opportunities, and position Microsoft as a trusted innovation partner. Proactively manage stakeholder engagement, customer satisfaction, and risk, advocate for customer needs internally, and capture customer success stories that demonstrate transformational value and support scale.
Qualifications
Required Qualifications (RQs) 7+ years experience in working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Bachelor's Degree in Business, Technology, or related field AND 5+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Master's Degree in Business Administration AND 4+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR equivalent experience Preferred Qualifications (PQs) Bachelor's Degree in Business, Technology, or related field AND 8+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) OR Master's Degree in Business Administration AND 6+ years experience working in an industry (e.g., Financial Services, Retail, Manufacturing, Healthcare, Energy, Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology) 5+ years account management experience OR equivalent Proven success building executive-level relationships, influencing stakeholders, identifying new business opportunities, and delivering strategic customer and commercial outcomes.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
AI is rewriting how the world's biggest companies operate - and Microsoft is at the centre of it.Every enterprise in Australia is asking the same question right now: how do we move AI out of the pilot and into the business, the operations and the P&L?As a Cloud & AI Sales Specialist, you get to answer it with the most complete AI platform in the market behind you, and the engineers who build it supporting you.This is a front-row seat at the fastest-moving frontier in enterprise technology. The models change monthly. The customer conversations you lead this quarter didn't exist last year. If you want to be where the work is genuinely new, this is it.You will lead strategic customer conversations across Cloud modernization, Data, AI, Applications and Developer platforms, working with senior business and technology leaders to shape transformation priorities, build compelling business cases, and carry opportunities from first discovery through commitment, adoption and growth.You will do it as part of an inclusive, high-performing team that brings together sales, technical, customer success, engineering, partner and delivery expertise helping some of Australia's leading organisations modernize securely, unlock the value of their data, and get AI into production.In this role, you will:Lead high-impact cloud and AI transformation conversations with senior customer leaders.Shape complex, multi-workload opportunities across infrastructure, data, applications, AI and developer platforms.Build trusted relationships across the Australian technology ecosystem.Work alongside experienced Solution Engineers, Customer Success teams, partners and Microsoft engineering teams.Take customers beyond experimentation and put cloud and AI solutions into secure, scalable production.Sharpen your commercial, industry and technical fluency faster than anywhere else in the industry. What a successful candidate looks like We're less interested in a checklist than in a pattern. The people who thrive in this role tend to look like this:You start with the customer's outcome, not the product. You can articulate what a customer is trying to achieve before you name a single Azure service.You bring hustle and energy. You move first, follow up fast and don't wait to be handed a plan.You're genuinely curious. You ask customers questions nobody else in the room asked because you actually want to know the answer.You're better with a team around you. You know when to pull in a Solution Engineer, when to lean on a partner and when to escalate.You've sold public cloud. You understand consumption, you can build pipeline from a standing start, and you know how to land an opportunity that drives outcomes.You've seen enough to know where technology and opportunity intersect. You know which technical conversations lead somewhere commercial and which ones don't.
Responsibilities
Lead strategic customer conversationsBuild trusted relationships with senior business, technology, data and engineering leaders.Run consultative discovery that connects customer priorities, industry context and transformation goals to the right cloud and AI scenarios.Translate complex technology into clear business value, measurable outcomes and an actionable transformation roadmap.Bring sharp insight on market trends, responsible AI, security, regulation, sovereignty and the competitive landscape.Shape Cloud & AI Platform opportunitiesOwn opportunities across cloud and application modernization, data and analytics, AI applications and agents, and developer platforms.Build differentiated value propositions and business cases that connect Microsoft's platform capabilities to customer outcomes.Guide opportunities from qualification and solution shaping through customer commitment, deployment and expansion.Partner with technical teams to define success criteria for demonstrations, workshops, proofs of concept and production plans.Orchestrate Microsoft teams and our partner ecosystemCollaborate with Account Executives, Solution Engineers, Customer Success teams, engineering specialists, commercial teams and partners.Bring the right expertise into each opportunity at the right time.Partner with your technical teams to validate solutions and support the deployment, adoption, and ongoing value realisationActivate partners early to expand customer reach, add delivery capacity and accelerate time to value.Drive disciplined sales executionOwn territory and account planning for your customer portfolio.Build and progress a healthy pipeline, maintain forecast accuracy and manage risk across complex opportunities.Use customer, market and consumption signals to prioritize the opportunities with the greatest potential impact.Stay engaged well beyond the initial sale to monitor adoption, spot intervention points and uncover expansion opportunities.Use Microsoft's AI-enabled selling tools to sharpen your preparation, customer relevance and execution efficiency.Build platform and market leadershipMaintain strong working knowledge across infrastructure, data, AI, applications and developer platforms.Develop industry and competitive fluency to credibly advise customers and differentiate Microsoft.Share customer insight, competitive learning and repeatable approaches across the wider team.Invest continuously in your technical, business and consultative selling capability. Other Embodies our Culture & Values
Qualifications
Required Qualifications4+ years of experience in technology, cloud, data, AI, application, platform or enterprise software sales.Demonstrated experience engaging with senior business and technology stakeholders.Experience developing and executing sales strategies that drive customer outcomes and business growth.Strong consultative selling, opportunity management and customer engagement skills.Ability to communicate complex technology and business concepts to executive audiences.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution:
• Investigate and solve highly complex customer technical issues and serve as the technical escalation point of contact for other engineers to resolve cases and perform complex troubleshooting tools (e.g. debugging)
• Own and drive critical customer escalations for reactive support delivery
• Maintain and manage blockers or identified critical issues which require senior leadership decisions
• Engage with the account team to drive long running, high priority cases to successful closure
• In partnership with account team, provide Service Health Metrics Reporting, highlighting risks for both parties
• Manage and monitor high risk cases, proactively working to remove blockers on cases flagged to prevent customer dissatisfaction.
• Own and drive any support experience improvement programs.
Readiness:
• Take initiative in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others
• Deepen technical and professional proficiency to enable resolution of highly complex customer issues through training and readiness.
Product/Process Improvement:
• Act as a trusted advisor to the product group/ engineering teams
• Drive Microsoft product, diagnostic and support process improvements
•Provide actionable insights based on incident data with flagged risks and current implementations/deployments to help Customers optimize their Microsoft infrastructure
•Champion customers to ensure correct resources are engaged and customer has management visibility if needed.
Business Integration:
•Utilize business and technology insights to help shape strategy when engaging customers, partners, and teams.
•Guide account team in navigating the support organization successfully
Other:
•Embody our Culture and Values.
Qualifications
Required Qualifications:
• Bachelor s degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience STRONG skills in Core Azure - Azure VM, Azure Networking, Azure AI, Azure SQL, Azure AppServices or Azure AKS/Containers. 3+ years technical support engineering with infrastructure as a service (IaaS) and platform as a service (PaaS).1+ years supporting, deploying or managing native cloud applications• 2+ years providing direct customer support for technical issues related to cloud applications and infrastructure1+ years of experience with start-ups or technical incubators BB6.1 with a mix of architecture and technical lead roles.Any experience providing development consulting or support or application development.Hyper-Visor/Cloud/Networking Skills: Able to design, deploy and troubleshoot solutions based on the following: Azure or Amazon Web Services (AWS)Experience in Azure App ServicesTrack record of supporting reliable, highly available and scalable cloud applications for customers.Clear articulation to management and teams on complex problems and resolutions. Note:This job required weekend shift and outside office hours on-call rotation coverage.To be eligible for this role, applicants must be an Australian citizen who are legally entitled to work in Australia without any restrictions.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Regional Transition Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. This role is responsible for operational readiness and governance of new datacentre facilities, ensuring successful handover from design, construction and commissioning teams into long-term operations. The role drives stakeholder alignment, readiness planning, risk management, continuous improvement and operational excellence across the project lifecycle. Empower Billions!Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Be at the forefront of the action in CO+I as part of our Global Datacenter Critical Environment Team!
Responsibilities
Act as the Single Point of contact for engineering, construction, and commissioning teams, to transition new data center to the Operations team.Responsible for the planning and oversight of all activities necessary for the transition of new data center to the Operations team.Partner with internal and external stakeholders throughout a project life cycle from site selection to the project close outMaintain communication and collaboration during all phases of a new data center build.Coordinate all construction related activities which may infringe on any part of a live data center.Attend the design review meetings to highlight operational concerns.Support engineering team in facilitating inquiries that require input from Operations.Share lessons learned that have been captured for consideration/mitigation.Identify equipment quality issues and hold responsible parties accountable for remediation.Support onboarding of the Operations teams for new greenfield sites.Build functional knowledge of the site through attendance at key phases of the project. Gain in-depth knowledge of the site, and documents risk register.Support site mobilization including procuring spares, tools, and consumables.Perform site acceptance through Construction Site walks.Engage with 3rd party maintenance suppliers for contract/agreement set-up.Conduct review of turnover documentations such as O&M's, as built & record drawings, permits, certificates, and warranty documents.Participate in turnover issue meetings and provide input on impact to Operations if acceptedThis position requires verification of Australian Citizenship to meet federal government security requirements. You will need a valid Australian passport to verify your citizenship.
Qualifications
Required Qualifications:High School Diploma or equivalent AND 2+ years experience in delivering infrastructure deployment, installations, or maintenance projects in critical environment facilitiesOR 3+ years' experience in supporting critical environment infrastructure, equipment or related technologies. Background Check Requirements: Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements. You will need a valid Australian passport to verify your citizenship.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred/Additional Qualifications: At least three years' experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)At least two years' experience with reporting and data analytics systems & platforms (e.g. PowerBI)Strong working knowledge of physical data center infrastructure and technologyWillingness to work flexible hours, non-business hours, or other scenarios required by business needsKnowledge of design, construction and commissioning techniques, terminology, and documentationPractical experience with building management systems and automation, controls & frameworks Ability to initiate, drive and delivery projects, analyze complex problems and communicate plans and findings to internal customers/stakeholders
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
In the Microsoft Frontier Company Engineering team, you won't just build software; you'll deliver real outcomes for some of the world's most complex organizations. We are a global team of world-class engineers who have been working in a Forward Deployed Engineering (FDE) model for more than a decade, embedding directly within customer teams to solve their toughest challenges, side-by-side, and shipping production-ready solutions in days, not months. As a Senior Data Scientist, you will help transform how organizations use data, developing models, running experiments, and driving evidence-based decisions that have measurable business impact. You'll work in small, multidisciplinary crews alongside engineers, product managers, and domain experts, owning the full lifecycle from data discovery through to deployed solutions. This role offers the opportunity to: Work with messy, real-world datasets and turn them into scalable, production-ready solutions Run experiments that directly influence business strategy and customer outcomes Collaborate with leading global organizations across industries Apply the latest advancements in AI and data science to solve problems at scale Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
You will acquire the data necessary for your project plan and develop usable data sets for modeling. You'll also update internal best practices for data collection and preparation, and contribute to data integrity conversations with customers.You will evaluate your team's models using metrics tied to genuine business outcomes and recommend improvements as necessary, drive best practices for models, and develop operational models that run at scale. You'll also conduct thorough reviews of data analysis and modeling techniques, and identify and invent new evaluation methods.You will research and maintain a deep knowledge of the industry, including trends and technologies, so that you can identify strategy opportunities and contribute to thought leadership best practices. You'll also write extensible code that spans multiple features, and develop expertise in proper debugging techniques.You will define business, customer, and solution strategy goals, and partner with other teams to identify and explore new opportunities. You'll also apply a customer-oriented focus to understand their needs, and help drive realistic customer expectations.You will embody our culture and values .
Qualifications
Required/Minimum Qualifications (RQs/MQs)Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 1+ year(s) data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)OR equivalent experience.2+ years customer-facing, project-delivery experience, professional services, and/or consulting experience. Additional or Preferred Qualifications (PQs)Doctorate in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 3+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)OR Master's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 5+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting results)OR Bachelor's Degree in Data Science, Mathematics, Statistics, Econometrics, Economics, Operations Research, Computer Science, or related field AND 7+ years data-science experience (e.g., managing structured and unstructured data, applying statistical techniques and reporting resultsOR equivalent experience.Enjoy travel and are comfortable with travel up to 25% Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It's an informal and flexible work environment and you'll be welcome to work in the way that best enables you to get your job done. We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Overview
As a Microsoft Senior IT Support Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. You will also provide IT hardware support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V) and maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills whilst providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. This role is based 100% onsite at one of our Data Centers in Sydney's North West. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Build strong working relationships with people working within the Data Center and at multiple Data Center sites.Ensure IT devices are in a "healthy" state, meeting Security's compliance standard.Receive confidential information to perform BIOS setting changes.Manage inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.Provide guidance to users for common repair issues and escalating issues experienced by users.Perform Return Merchandise Authorization (RMA's) for equipment damaged within the first 30 days of receipt.Provide IT support when needed. Responsibilities include: performing power cycles, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, working through resolution of user account issues, and troubleshooting using standard Data Center processes.Support the deployment of on-site Data Center physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when required.Embody our culture and values .
Qualifications
Required Qualifications:High School Diploma, TAFE or equivalentAt least 3+ yrs industry work experience supporting IT equipment or related hardware technology (networks, routers, switches, AV equipment, Operating Systems, hardware inventory, cable installations, hardware rack / stack installations, testing, and troubleshooting using standard Data Center processes) Background Check Requirements: Ability to meet Microsoft, customer and/or Government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Australian Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements which includes verification of an Australian Passport.NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency. Whilst not required, we also look for the following Preferred Qualifications:Technical College Degree, or TAFE Diploma in Computer Science, Telecommunications, or equivalent industry work experienceApplicable Certifications: CompTIA, Microsoft, Network CertificationsPerform and execute safety programs and policies, and compliance knowledge.No Shiftwork required in this role (8-5pm working hours) but may require overtime from time to time as and when required. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
