Customer Advisor Full-time Ballarat Branch Full-time position based in our Ballarat Branch 5 days per week, Monday to Friday 8:45am - 5:30pm Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer centric company in Australia and New Zealand. You'll make an impact by: Supporting NAB's Ballarat branch by being the first point of contact for our customers; putting them at the centre of everything you do Identifying the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrating our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours This is a full-time position based in our Ballarat Branch. Hours: Monday to Friday 8:45am - 5:30pm. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Banking Customer Advisor Melbourne's Western Suburbs Full-time Full-time role based in Melbourne's Western Suburbs providing support to Brimbank, Caroline Springs, Hoppers Crossing, Melton, Point Cook, Sunbury, Sunshine, Tarneit, Watergardens, Werribee & Williamstown when required Leave & Relief Position - It is essential that you can travel between locations to support our branches and customers covering planned and unplanned leave mileage paid. Availability required: 5 days per week, Monday - Friday 8:45am - 5:30pm Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges. Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities, grow your career all while still having time for what matters most to you. At NAB: We are empowered to make a positive difference for customers and communities. Everyone is given the opportunity to learn, grow and achieve. We set bold ambitions and clear expectations to get the best customer outcomes. More focus on you All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave Health and Wellbeing benefits including discounts on a wide selection of products to suit your personal circumstances and life stage The Hours Join our team in this full-time role working 5 days per week, Monday - Friday 8:45am - 5:30pm. Your skills and expertise will be required to cover our Brimbank, Caroline Springs, Hoppers Crossing, Melton, Point Cook, Sunbury, Sunshine, Tarneit, Watergardens, Werribee & Williamstown branches, so a license and transport is essential. Mileage paid. In this role, you will Support our Western Suburbs branches by being the first point of contact for our customers and put them at the centre of everything you do Assist our customers to identify the most suitable products and services including account opening, unsecured lending and baking transactions Ensure our customers receive a seamless, consistent, and tailored experience every step of the way and ensure all details are accurate and up to date Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure Undertake ongoing training and development to enhance your career What you'll bring A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile An ability to work collaboratively as a team, self-motivation and energy to create our signature customer experience A keen eye for detail that ensures transactions are completed efficiently and accurately An appreciation for inclusion and the diversity of our customers An interest in upskilling and career development opportunities with NAB A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
Branch Customer Advisor - Banking - Darwin Are empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer centric company in Australia and New Zealand. You'll make an impact by: Support NAB's Darwin branch by being the first point of contact for our customers; putting them at the centre of everything you do. Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure. We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours (5 days per week): Join our team in this role within the hours 8:30am - 5:00pm, Monday to Friday. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology. Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Branch Customer Advisor - Banking - Manly Are empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand Each day, you'll go above and beyond to: Support NAB's Manly Branch by being the first point of contact for our customers; putting them at the centre of everything you do. Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure. We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours (33+ hours) Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 8:45am - 4:15pm and Thursday 8:45am - 5:15pm. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology. Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
Branch Customer Advisor - Banking Are empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. Each day, you'll go above and beyond to: Support NAB's Perth North of River branches by being the first point of contact for our customers; putting them at the centre of everything you do. Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure. We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours Join our team in this role 5 days per week with the hours of 9:00am - 4:30pm, Monday to Thursday and 9:00am - 5:30pm Friday. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology. Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you.
Branch Customer Advisor - Banking - Norwest Are empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand Each day, you'll go above and beyond to: Support NAB s Hills District Branches by being the first point of contact for our customers; putting them at the centre of everything you do. Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure. We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 09:00am - 4:30pm and Thursday 9:00am - 5:30pm. Your home branch will be Norwest however your skills and expertise will also be required to cover our Carlingford, Castle Hill, Eastwood, Hornsby, Rouse Hill, Rhodes, Ryde & Macquarie Shop branches so a licence and transport is essential. Mileage will also be paid. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology. Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
Banking Customer Advisor Part-time Geelong Branch Monday to Thursday 9:15am - 4:15pm & Friday, 9:15am - 5:15pm Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer centric company in Australia and New Zealand. You'll be the first point of contact for customers visiting our Geelong Branch, helping them with everyday banking needs while building trusted relationships and creating positive experiences. Start your banking career with NAB in a part-time Customer Advisor role where you'll receive ongoing training, develop valuable banking and customer service skills, and build a career with one of Australia's leading financial institutions. Is this role right for you? We're looking for people who demonstrate: Customer service experience and a genuine passion for helping customers Strong communication and active listening skills Empathy and the ability to understand customer needs Problem-solving skills and confidence working through customer enquiries Attention to detail and accuracy A collaborative approach and willingness to learn Banking experience is not required. We provide training and support needed to help you succeed. Why join NAB? Career growth and development Structured onboarding and training Ongoing coaching and development Career progression opportunities across NAB Opportunity to build long-term banking and financial services experience Meaningful customer impact Every day you'll help customers make informed financial decisions, access banking services, and gain confidence using NAB's digital banking tools. Benefits and wellbeing Discounts on NAB banking and financial products Competitive rates and reduced fees on home loans, credit cards and insurance NAB Perks with discounts across travel, fitness, technology and entertainment Wellbeing programs and support services Additional leave benefits including parental leave, volunteer leave, religious leave and special leave What you'll be doing As a Customer Advisor you will: Be the first point of contact for customers visiting the Geelong Branch Deliver exceptional customer service across a range of banking enquiries Support customers with account opening, everyday banking transactions and lending conversations Identify appropriate products and services that align with customer needs Educate customers on NAB's digital and self-service banking options Work collaboratively with colleagues to achieve positive customer outcomes Maintain a strong focus on compliance, risk awareness and operational accuracy Essential skills and competencies To be successful in this role, you'll demonstrate: Customer service mindset Empathy and relationship-building skills Active listening Problem solving Resilience and adaptability Attention to detail Confidence learning new systems and technology Compliance and risk awareness Teamwork and collaboration Working hours This is a part-time position based in our Geelong Branch. Hours: Monday to Thursday 9:15am - 4:15pm & Friday 9:15am - 5:15pm. A diverse and inclusive workplace works better for everyone At NAB, we know that when our colleagues feel valued and respected, our customers benefit too. We're committed to creating an inclusive workplace where everyone feels supported to bring their authentic self to work. For information about accessibility and alternative application methods, visit: Join NAB At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Branch Customer Advisor - Banking - Crows Nest Are empowered to make a positive difference for customers and communities Given the opportunity to learn, grow and achieve. Deliver a seamless, consistent, and tailored customer experience every day Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand Each day, you'll go above and beyond to: Support NAB s Crows Nest Branch by being the first point of contact for our customers; putting them at the centre of everything you do. Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure. We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 9:00am - 4:15pm and Thursday 9:00am - 5:15pm. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology. Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit . To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert, we therefore encourage you to apply at your earliest opportunity. Unsolicited CVs from agencies will not be accepted.
Full-time position based in our Geelong West Branch 5 days per week, Monday to Friday 8:45am - 5:30pm Build relationships, grow your skills, and make a real impact as a Customer Advisor Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer centric company in Australia and New Zealand. You'll make an impact by: Support NAB's Geelong West Branch by being the first point of contact for our customers; putting them at the centre of everything you do Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have: A passion for delivering quality, gold-class experiences for NAB's diverse range of customers A team player with a keen eye for detail ensuring every, transaction is efficient and accurate Customer centric thinking and an appreciation for inclusion and the diversity of our customers The Hours Join our team in this full-time role working from 8:45am - 5:30pm, Monday to Friday. More focus on you All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer: Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave For more information on NAB Colleague Benefits and Perks visit our website. A diverse and inclusive workplace works better for everyone We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that's fairer, more accessible, and designed with who they are in mind. That's why we've built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work. For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit . To discuss adjustment requirements, please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options. Join NAB At NAB, we're committed to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities. If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
