Customer Service Advisor
• Join the leading residential home builder in NSW
• Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
• Discount on building a home with any of our building brands!
The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We set the benchmark in new home building while ensuring that our people, both customers and employees, are at the centre of everything we do along the way.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home builder. Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees. Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:
• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!
About the opportunity
This role acts as the primary contact for customers throughout their build journey, providing guidance, reassurance, and timely updates. More specifically, you will:
• Act as the primary customer contact, ensuring clear communication and a positive experience
• Help coordinate projects from pre construction through to completion.
• Support customers with guidance, solutions, and reassurance throughout the build journey.
• Collaborate with internal teams (Drafting, Estimating, MyChoice, Construction) to resolve issues and keep projects on track.
• Escalate complex or high risk matters to leadership when required.
• Provide contract support, including resolving discrepancies and managing variations.
• Review documentation to ensure accuracy, compliance, and clarity before distribution.
• Coordinate final inspections and occupation certificates while contributing to team updates and continuous improvement.
About you
You will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values. In addition, you will demonstrate:
• Previous experience in a customer service role and a commitment to providing unbeatable customer experiences
• Well organised with the ability to manage multiple tasks and priorities
• High attention to detail when handling documents and information
• Knowledge of councils and residential construction industry - highly desirable
• Ability to read plans, contracts and basic estimating - highly desirable
• Intermediate use of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Strong communication skills with confidence speaking to customers and team members
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
Customer Care Consultant •We're setting a new standard in quality, residential housing and building better futures
•Provide exceptional customer experiences through the new home build journey
•Norwest location I 5 days on, 2 days off (coverage includes 1 weekend a month)
The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.
From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:
•Discount on building a home with any of our building brands (after qualifying period)
•Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
•Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
•Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)
•Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
•AIA Vitality health and wellbeing program
•A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
•Employee assistance program to support your mental, financial and physical wellbeing
•A huge catalogue of online learning and ongoing professional development programs
•NAWIC and HIA corporate membership
•Attractive remuneration
•And so much more!
About the opportunity
Our Customer Care Consultants report to the Customer Central Team Leader and are part of the NEX Group Customer Central team based at our Norwest office. As part of this team, your focus will be to triage customer enquiries, qualifying and nurturing sales enquiries across multiple communication channels (phone, email, CRM, live chat) and throughout all stages of the customer journey. More specifically, your responsibilities will include:
•Provide a point of contact for clients, actively managing the client relationship and assisting with query resolution including transition to the appropriate team
•Engaging with new customers with the goal of understanding customer needs, collecting customer data and creating a warm transfer to our sales teams
•Working with relevant internal stakeholders to understand and facilitate resolution of customers' concerns or queries
•Ensuring customers are kept up to date and informed of the status of their query and communicating outcomes to them in a manner that enhances the relationship
•Capturing all relevant communication, progress updates and notes in the CRM to enable transparency and reporting
•Proactively identifying issue trends and alerting key stakeholders to allow pre-emptive resolution
•Establishing a strong relationship with key stakeholders at all levels to enable collaborative improvements to the customer experience and issue resolution process
About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:
•Experience in customer service or customer relationship roles
•A positive, proactive, and collaborative attitude
•A genuine curiosity and focus on how to improve customer experience with strong issue resolution skills
•Problem solving skills and the ability to identify trends, patterns, and possible solutions to customer issues
•Exceptional written and verbal communication skills
•Intermediate to advanced Microsoft Office Skills, CRM experience and experiences fielding live chat enquiries is desirable
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
Customer Project Coordinator • Join Arden Homes part of the national residential builder NEX Building Group
• Use your Project management skills to deliver an unbeatable experience for our clients
• Performance driven, collaborative and supportive culture
Arden Homes was established in 2010 and has built a reputation as being Victoria's leading builder of all-electric and solar powered homes. Our homes have won some of the most prestigious awards from industry bodies and associations across Australia including the most demanding design categories. We create individual, innovative, and intelligent homes that stand out from the crowd and stand the test of time.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home building group.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:
• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!
About the opportunity:
The Project Delivery Coordinator reports to the Project Delivery Team Leader and is part of the Project Delivery team. In this highly rewarding role, your focus will be to manage each customer from Consolidated Tender signing through to the completion of construction, delivering an exceptional customer experience while also adhering to timeframes. More specifically, your responsibilities will include:
• Manage a portfolio of customers from Tender Accept to Completion of Construction
• Set clear expectations and guide customers through the pre-construction and construction process and timelines.
• Prepare, coordinate and deliver HIA contracts and related documentation
• Build strong customer relationships with proactive fortnightly phone updates
• Maintain accurate and up to date build files in the database including communications and milestone forecast.
• Provide proactive solutions to keep files progressing through pre construction.
• Collaborate with other departments and external stakeholders to meet business objectives.
• Manage customer concerns promptly using dispute resolution techniques.
About you:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:
• Demonstrated experience and knowledge of the residential construction industry, with KDR experience highly regarded
• A commitment to providing all customers with a professional and unbeatable customer experience
• Previous experience working in fast paced, high volume project coordination
• The ability to work under pressure successfully managing multiple clients and prioritising workloads
• Strong interpersonal, communication and problem-solving skills
• Embrace a performance-driven culture where dedication, accountability, and continuous improvement are valued
We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
