Are you a highly organised professional with a passion for customer service and attention to detail? Do you enjoy working in a fast-paced environment where no two days are the same? Northline is looking for a motivated and customer-focused Administration Support Officer to join our team in St Marys. In this role, you will be at the heart of our operations, supporting drivers, customers, and visitors while ensuring the smooth and accurate flow of information across the business. You'll play a key role in creating a positive customer experience, maintaining accurate records, and helping ensure deliveries are processed efficiently and effectively. Permanent Full-Time Morning Shift
8:00am - 4:00pm Why Join Northline? Professional Growth Access ongoing development opportunities and genuine career progression pathways. Supportive Environment Join a collaborative team that values your contributions and supports your success. Competitive Benefits Be rewarded with a role that promotes employee wellbeing, work-life balance, and a positive workplace culture. What You'll Do Customer Service Excellence: Provide a welcoming and professional first impression by greeting drivers, visitors, and customers while communicating important site safety requirements. Document Accuracy: Review and process operational documentation including Connotes, Delivery Sheets, and Proof of Delivery (PODs), ensuring all paperwork is complete and accurate. Data Management: Accurately enter, reconcile, and maintain data within company systems while meeting all tracking and measurement requirements. Safety & Compliance: Verify dangerous goods documentation and ensure processes are followed for private and pre-paid customers. Team Collaboration: Work closely with Debriefing, Fleet Control, Client Services, and Sales/Account Management teams to support seamless day-to-day operations. What We're Looking For Attention to Detail A keen eye for accuracy with the ability to identify and resolve discrepancies efficiently. Safety Focus A strong commitment to Health and Safety practices and maintaining a safe working environment. Customer Service A proactive, customer-focused approach backed by excellent communication and interpersonal skills. Technical Skills Strong Microsoft Office and data entry skills. Previous experience or knowledge of the national freight industry will be highly regarded. Team Player The ability to build positive working relationships and contribute effectively within a collaborative team environment. Who Is Northline? Northline is an experienced Australian-based global logistics business with an industry-leading national network and an international reach across more than 100 countries. Our customers' freight may start or end in major international cities, regional towns, or remote communities, but wherever the destination, Northline delivers. At Northline, we believe our people are one of our greatest assets. As a progressive Australian family-owned business, we are proud of what we achieve and are committed to recognising and rewarding those who consistently go above and beyond. That is why we are Australia's Global Logistics People. Northline is committed to maintaining a safe workplace for all employees. Successful candidates will be required to pass a pre-employment medical, including a drug and alcohol screening, as well as a police clearance check. If you are looking for a rewarding opportunity with a respected Australian logistics leader, we would love to hear from you. Apply today and become part of Australia's Global Logistics People!
About the role As our next IT Support Officer, you will play a key role in ensuring Northline employees have reliable access to core technology systems, enabling them to work safely, efficiently and with minimal disruption to operations. In this office-based role, you will deliver first-level technical support through the IT Service Desk, managing day-to-day incidents and service requests, user access administration, and standard device configuration. You will help maintain stable, secure and well-documented IT environments across the business. Working closely with the ICT Infrastructure and Security Manager, vendors and internal stakeholders, you will communicate clearly, set expectations and contribute to the continuous improvement of IT service delivery across Northline. This role is offering a salary between $76,515 to $86,515 plus superanuation. Key Responsibilities • Deliver first-level technical support for incidents and service requests via the IT Service Desk, ensuring timely logging, prioritisation and resolution in line with agreed procedures and service standards. • Provide professional, helpful support to end users via phone, email and self-service portals, offering clear guidance to restore system access and functionality. • Manage user accounts and access in Active Directory and related systems, including user creation, modification, disabling and access changes in accordance with approved requests and security controls. • Maintain endpoint devices such as desktops, laptops, mobile devices and peripherals, coordinating standard installation, configuration, updates and replacements. • Support core business applications, including Microsoft 365 and key line-of-business systems, documenting issues and escalating to senior team members or vendors when required. • Perform daily system checks and monitoring activities, documenting outcomes, identifying variances and escalating issues that may impact services or users. • Coordinate IT equipment repairs, replacements and warranty services with external providers and internal stakeholders to minimise business disruption. • Document procedures, work instructions, standard device builds and knowledge base articles to support consistent incident resolution and user self-service. • Assist with planned changes, upgrades and small IT projects by preparing equipment, updating system records and supporting basic testing activities. • Support IT asset management by maintaining accurate hardware, software and licence records throughout the asset lifecycle. • Comply with Northline IT, cyber security, privacy and acceptable use policies, reporting any suspected security incidents promptly. • Participate in after-hours incident response and critical maintenance activities as required to ensure continuity of key IT services. • Contribute to continuous improvement by identifying recurring issues and recommending improvements to systems, processes or tools. • Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms. About you To succeed in this role, you will have a strong interest in information technology, a customer-focused mindset and the ability to support users with professionalism, patience and clarity. You thrive in a fast-paced support environment, can manage competing priorities effectively and enjoy solving problems while following established procedures and best practices. You are a collaborative team player with a strong work ethic, attention to detail and a willingness to continuously learn and adapt to new technologies. You will also be able to demonstrate your: • Experience in an IT support, service desk or customer service environment (or transferrable experience). • Foundational knowledge of Microsoft Windows operating systems, Microsoft 365 and standard desktop hardware. • Strong communication and listening skills, with the ability to explain technical issues to non-technical users. • Excellent time management and organisational skills. • High attention to detail and accurate record keeping. • Professional attitude with a positive, solutions-focused approach. • Ability to follow procedures and work instructions consistently. • Commitment to teamwork, collaboration and continuous improvement. • Proficiency in Microsoft Office applications (Word, Excel and Outlook).
