Customer Service Operator
Western Sydney Permanent Full-Time $65,000 + Super
Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting opportunity has become available for an enthusiastic Customer Service Operator to join a long standing global organisation.
This is a hands-on customer service role where you will be responsible for managing customer enquiries, processing orders, coordinating with warehouses and freight providers, and supporting the sales team to deliver a seamless customer experience.
You'll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams.
About the Role
You will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.
Your responsibilities will include:
Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
Processing customer orders accurately through SAP
Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
Following up outstanding orders, backorders, stock availability and delivery issues
Making proactive outbound calls to customers to follow up enquiries, quotes and orders
Identifying opportunities to upsell and cross-sell products and generate additional business
Providing sales support to Business Development Executives, including stock level reporting and order assistance
Managing enquiries through the ticketing system and shared inbox
Processing invoices and general administration associated with customer orders
Building strong relationships with customers through reliable, responsive and professional service
Working closely with the broader Hub team to resolve customer, stock and delivery issuesThe role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service, accuracy and responsiveness are important.
About You
You'll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done.
To be successful, you will ideally have:
Previous experience in customer service, call centre, sales support or a strong desire to learn
Strong verbal communication and a professional telephone manner
Excellent attention to detail and accuracy when processing orders
Confidence making outbound calls and proactively engaging with customers
A genuine commercial mindset and willingness to identify sales opportunities
Good computer skills and experience using Microsoft Office
Previous experience using SAP although training will be provided
Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
The ability to work collaboratively with sales, warehouse and operational teams
A positive, motivated and outgoing personalityExact experience not essential - what matters most is your customer service ability, communication skills and willingness to learn.
What's on Offer?Permanent full-time opportunity
$65,000 + super
Join an established and supportive team
Comprehensive onboarding and training provided
A varied role combining customer service, administration and sales support
Opportunities to grow your career in reputable organisation
Apply Now
If you're looking to build a career in customer service and enjoy building relationships and solving problems, we'd love to hear from you.
Customer Service Officer
Temporary Role - 6 Month contractImmediate start - $37.50 per hour + Super Seven Hills LocationWe are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment.
The Role
Processing customer ordersResponding to phone and email enquiries - Stock Availability, ETA's, Pricing Processing Sales Order returns and Issuing Credit Notes Database maintenance and data entryAbout You
Experience within Customer Service and Order ProcessingExperience with Excel Have intermediate MS OfficeHave clear and concise communication skillsBe available to commit to the length of the assignment
If this sounds like you and you believe you have what it takes, please send your resume to
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
We thank you for your interest in these positions however only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.
Warranty Claims Officer
• Global Organisation in Warwick Farm
• $37.30 per hour + super
• Full time temporary opportunity - 6 Month with possible extension or permanency
Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.
This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.
Your duties will include:
• Managing high volume inbound calls regarding warranty and service enquiries
• Responding to customers via phone, email and web channels
• Processing warranty claims and service requests accurately and efficiently
• Reviewing claim information and ensuring all required details are provided
• Updating customer records and maintaining accurate claims information
• Handling customer complaints and difficult interactions professionally
• Liaising with internal departments to resolve warranty enquiries
• Working towards KPIs including customer satisfaction and first call resolution
• Completing general administration and data entry as required
The successful candidate:
• Has previous experience in warranty claims, call centre or high volume customer service
• Has a customer service or hospitality background, which will be highly regarded
• Has strong communication skills, both written and verbal
• Can confidently manage complaints and challenging customer interactions
• Has excellent attention to detail and accurate data entry skills
• Can work under pressure while remaining calm and professional
• Is confident, friendly, switched on and genuinely passionate about customer service
• Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday
If this sounds like the opportunity for you, APPLY TODAY or send your resume to
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
We thank you for your interest in this position; however, only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.
Warranty Claims Officer
• Global Organisation in Warwick Farm
• $37.30 per hour + super
• Full time temporary opportunity - 6 Month with possible extension or permanency
Our client, a leading global organisation based in Warwick Farm, is seeking a Warranty Claims Officer to join their busy customer service team.
This role will see you manage a high volume of warranty and service enquiries while supporting customers throughout the claims process. You will work rotating shifts between 8:00am and 6:00pm, Monday to Friday.
Your duties will include:
• Managing high volume inbound calls regarding warranty and service enquiries
• Responding to customers via phone, email and web channels
• Processing warranty claims and service requests accurately and efficiently
• Reviewing claim information and ensuring all required details are provided
• Updating customer records and maintaining accurate claims information
• Handling customer complaints and difficult interactions professionally
• Liaising with internal departments to resolve warranty enquiries
• Working towards KPIs including customer satisfaction and first call resolution
• Completing general administration and data entry as required
The successful candidate:
• Has previous experience in warranty claims, call centre or high volume customer service
• Has a customer service or hospitality background, which will be highly regarded
• Has strong communication skills, both written and verbal
• Can confidently manage complaints and challenging customer interactions
• Has excellent attention to detail and accurate data entry skills
• Can work under pressure while remaining calm and professional
• Is confident, friendly, switched on and genuinely passionate about customer service
• Is available to work rotating shifts between 8:00am and 6:00pm, Monday to Friday
If this sounds like the opportunity for you, APPLY TODAY or send your resume to
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
We thank you for your interest in this position; however, only suitable candidates will be contacted. In the meantime, we invite you to register your details online at to be considered for suitable positions.
