Senior Accountant - PPI Clerk 9/10 - $133,348 - $146,945 + superannuation and leave loading Employment Type: Ongoing Hybrid from Sydney CBD - flexible working arrangements and state-of-the-art offices. Wellbeing programs and resources available. Excellent career development and learning opportunities. We are seeking an experienced and motivated Senior Accountant to provide high quality financial expertise across the organisation. This role is responsible for strengthening financial governance, supporting strategic decision making, and ensuring compliance with NSW Treasury requirements, Australian Accounting Standards and internal policies. The role will suit someone with strong technical accounting skills, excellent analytical capability, and the ability to partner effectively with stakeholders in a complex environment. Key Accountabilities Deliver timely, accurate financial reporting and analysis that support executive and operational decision making. Maintain strong financial management controls to ensure compliance with accounting standards, NSW Treasury policies and best practice financial processes. Prepare and manage statutory, financial and organisational submissions with accuracy and compliance. Support month end and year end activities including journals, reconciliations and financial statement inputs. Contribute to budgeting and forecasting processes, ensuring data integrity and consistent financial assumptions. Coordinate internal and external audit activities and assist in implementing recommendations. Identify and implement financial process improvements to enhance systems, reporting and operational efficiency. To be successful in this role, you will have: Tertiary qualifications in Accounting, Finance, Commerce or a related field CA/CPA qualification Strong technical knowledge of Australian Accounting Standards and public sector financial frameworks Excellent communication and stakeholder engagement skills Strong analytical skills and a commitment to continuous improvement Have an inquisitive mind and excellent time management skills Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation Click Here to access the Role Description . For enquiries relating to the position, please contact . For enquiries relating to the recruitment process please contact Jess Tan via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Apply now!
Apply today with your CV and cover letter. In your cover letter, please include your response to the following questions: What interests you about this role? How does your previous work experience align to this role? Applications close 11.59pm Sunday 27th September 2026. Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
Principal Developer
Multiple Full-Time (35hpw) Temporary opportunities up to December 2028
DCS Clerk Grade - 11/12
Salary Range $149,739- $173,174pa + super
Location flexible across Revenue NSW offices with hybrid working
Program Overview
Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.
You'll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.
We are looking for experienced frontend and backend principal developers who have demonstrated experience working on complex transformation projects.
Full-stack developers are encouraged to apply; however, it is not a requirement to have both frontend and backend experience to be considered for these roles.
Key accountabilities Lead the technical direction and strategy for the development team. Drive innovation and adoption of new technologies to enhance product capabilities. Make technical decisions in line with project goals and architectural standards. Promote best practices in software development methodologies, coding standards, and design patterns. Coach and provide guidance and training to less experienced professionals. Collaborate with cross-functional teams to meet the project needs. Write code and develop software components. Conduct code reviews and ensure code quality and adherence to best practices. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Create and maintain technical documentation, such as system architecture, codebase, and best practices. Participate in testing and quality assurance efforts. Excellent communication skills Backend Developer skills and experience required: Extensive Python experience required Extensive experience in developing microservices and RESTful APIs using Spring Boot. Strong knowledge of cloud computing platforms such as AWS. Preferred qualifications include certifications in cloud platforms, demonstrating proficiency in leveraging cloud technologies to architect and deploy scalable, resilient, and secure solutions. Hands on expertise with Infrastructure as code tools such as Terraform. Expertise in micro service and Java design patterns. Hands on web front-end experience with React Proficiency in cloud-native development practices including serverless computing, containers, and Kubernetes orchestration. Expertise in relational databases RDBMS and NoSQL databases.Expert experience developing within agile methodology using CI/CD pipelines. Working knowledge of security best practices. Frontend Developer skills and experience required: Expert experience with React.js, including building reusable components using Storybook. Strong proficiency in JavaScript (ES6+), TypeScript, HTML5, and CSS3. Skilled in state management using Redux, Context API, and server state with React Query. Proficient in Styled Components, responsive/adaptive design, and UI libraries like Material UI and Ant Design. 'Experienced in integrating RESTful APIs with Axios, including handling authentication and error states. Strong testing skills with Jest, React Testing Library, and effective mocking strategies. Hands-on experience deploying front-end applications on AWS (S3, CloudFront, Cognito, API Gateway). In-depth understanding of web accessibility (WCAG), cross-browser compatibility, and performance optimization. Proficient with Git and collaborative workflows (GitHub, GitLab, Bitbucket). Solid knowledge of front-end build tools and browser debugging techniques. Experience of working on a complex transformation project is a must. How to Apply
Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page) outlining how your skills and experience are aligned to the role.
During the application process can you please mention which best suits your previous work experience (frontend, backend or both).
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.
Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government. Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding: Flexible office location across NSW Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts Accrued Days Off (days in lieu) in addition to Annual Leave Ongoing access to industry approved self-learning tools Career agility including opportunities to work on different programs The opportunity for meaningful work that matters to all of us in NSW Corporate wellbeing programs with access to Fitness passport We can't wait to meet you!
If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 30th September 2026, Wednesday at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Customer Resolution Officer Full-Time (35hpw) Temporary to January 2028
Salary Range: $109,166 - $128,706pa + super + leave loading
Location: This role can be based in Sydney, Parramatta, Gosford or another approved Service NSW location.
Minimum 2 days per week in office (in an approved Service NSW location). Flexible working conditions are available About the team The Service NSW Customer Resolution and Disputes Team is responsible for managing and resolving all Service NSW escalated complaints and disputes against administrative decisions. This includes complaints which come directly to Service NSW from customers, but also those referred from the Minister's Office and entities including the Anti-Discrimination Board, the NSW Ombudsman and the Australian Human Rights Commission. The Customer Resolution and Disputes Team promotes and encourage complaints and responds to them fairly and promptly to ensure customers feel heard, respected, and know that their issues are taken seriously. About the role We're looking for an empathetic and experienced complaints handler with strong communication skills to resolve complex complaints within Service NSW's Customer Resolution and Disputes Team. You'll be part of a dynamic team providing information and assistance to customers to resolve a wide range of escalated and complex complaints in line with legislative requirements. Your day-to-day: You will manage a caseload of escalated complaints, interacting with customers and stakeholders daily to investigate and respond to complaints effectively and efficiently. Your responsibilities will include: Managing the escalation of customer experience issues and complaints from end to end, including investigating issues raised by customers, directly engaging with the customer to manage their expectations and ensuring a positive customer experience, and following up on process or continuous improvement opportunities;
Proactively maintaining knowledge and expertise of current processes and guidelines, and complying with privacy and legislative obligations, to support effective and timely resolution of customer complaints;
Identifying trends and issues in high volumes of customer feedback and recommending solutions that enhances a positive customer experience;
Building and maintain professional relationships and networks with stakeholders across Service NSW, NSW Government, partner agencies and Service NSW customers to resolve customer complaints in a productive and efficient manner. About you: You have previous experience with complaints handling and an in-depth understanding of complaints processes, policies, and legislation;
You deliver results promptly and proactively, resolving complex customer issues across a variety of Service NSW programs and services;
You have good judgment and can effectively prioritise your own workload based on factors including complexity, urgency and risk;
You liaise effectively with key stakeholders to collectively address customer issues to deliver a positive solution;
You have strong written and verbal communication skills including the ability to explain complex concepts clearly and simply to diverse audiences, and to write clear and concise outcome correspondence to customers;
You have the ability to research, investigate and provide recommendations and solutions to reduce customer complaints;
You demonstrate commitment to maintaining a high level of knowledge on current legislation and policies relating to your role;
You are highly resilient and adaptable to manage high volumes and competing demands. Essential Requirements To be considered for roles in the NSW public sector, applicants must: Be NSW residents or in the process of relocating to NSW
Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role How to apply Please submit your: 1. Resume and cover letter (max 1 page). Your application should highlight your skills, experience, and why you're the perfect fit for this role. 2. Response to the following questions: a) What motivates you to work in customer complaint resolution and dispute management? (max 200 words)
b) Provide an example of when you applied legislation, policy, or procedural requirements to resolve a customer complaint or dispute (max 200 words)
Further Information Salary Grade 7/8, with the base salary for this role starting at 109,166 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Alyssa Shearman via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: 11:59pm Wednesday 30th September 2026 Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
Senior Commercial Officer
Grade: 9/10
Salary range: $133,348-$146,945 + superannuation and leave loading
Duration: temporary full time role for up to 12 months
Location: Hybrid with an in-office requirement 2 days a week in Sydney, McKell. This may be subject to change in line with DCS workplace policies
Join the NSW Telco Authority's Commercial team to drive high-impact procurement and contract management initiatives that support critical communications for emergency services.
This role offers the opportunity to shape complex commercial outcomes, lead end-to-end sourcing, and partner with stakeholders to deliver value across large-scale government programs.
About the team
This role sits within the Commercial team in the NSW Telco Authority.
Working in the Program Delivery Commercial team, the role will be responsible for developing, actioning and managing end-to-end procurement and contract management activities across the full lifecycle. This includes planning, sourcing and managing procurement processes to effectively meet organisational and business objectives, establishing contracts, managing change, negotiating variations and monitoring supplier performance.
Your responsibilities will include Lead end-to-end procurement and commercial activities for complex telecommunications and program delivery categories to achieve value-for-money outcomes. Develop and implement sourcing and commercial strategies that align with NSW Government procurement requirements, category frameworks and business objectives. Undertake business needs assessments, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions. Plan, coordinate and lead RFx and other sourcing activities to establish supply arrangements that meet operational, commercial and stakeholder needs. Provide expert commercial and contractual advice to senior stakeholders on procurement strategy, risk, value optimisation, contract structures and delivery options. Develop, administer and maintain contract management plans, including contract governance, compliance obligations, change management and variation processes. Monitor supplier and contractor performance, manage delivery risks and maintain effective supplier relationships to support strong business outcomes. Work collaboratively with internal and external stakeholders to resolve commercial issues, support decision-making and ensure procurement and contract management activities are delivered effectively. For more information on the role and its accountabilities, click here to view the role description.
To be successful in this role you will have
Demonstrated experience leading procurement, contract management or commercial activities, ideally within complex government, infrastructure, telecommunications or technology environments. Strong understanding of procurement principles, contract development, supplier management, governance requirements and value-for-money decision-making. Sound commercial acumen, including negotiation, contract interpretation, risk assessment, issue resolution and compliance with relevant policy and legislative obligations. Proven ability to prepare high-quality procurement documentation, commercial reports, briefing materials and presentations for a range of stakeholders. Ability to analyse information, assess options and provide clear, evidence-based advice to support procurement, contract and commercial decisions. Highly developed stakeholder management skills, with the ability to build effective relationships, influence outcomes and work collaboratively across multidisciplinary teams. Ability to work independently, manage competing priorities and adapt to changing requirements in a fast-paced delivery environment. Experience working in a government procurement or contract management environment, or with technical, infrastructure, telecommunications or construction-related contracts, will be highly regarded.
Note: A talent pool may be established through this recruitment process to fill future temporary or ongoing vacancies in roles with similar capability requirements.
About NSW Telco Authority
NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.
We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.
NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.
We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.
NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.
We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.
For more information, go to NSW Telco Authority
Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: 11:59pm Thursday 8th September
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact .
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Digital Service Representative & Customer Service Representative
Location: Wagga Wagga Service Centre (Hub of Tumut and Narrandera Service Centres)
Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.
SNSW Clerk Grade 2 / 3 - starting annual salary $ 64,375 plus superannuation and leave loading
Employment Type: Ongoing Full -Time
SNSW Clerk Grade 3 /4 - starting annual salar y $74,118 plus superannuation and leave loading
Employment Type: Temporary Full-Time
T h ese role s operates across a six-day roster, including every second Saturday.
Looking for a rewarding role with regular hours and a great team environment? Join our busy Wagga Wagga Service Centre and be part of a team that helps customers access essential services with confidence. You'll spend your day working directly with customers, providing face-to-face support, resolving enquiries, and helping people navigate important services.
If you enjoy working with people and delivering outstanding customer service, we'd love to hear from you.
What are 'hub and spoke' Service Centres ?
In some regional or remote areas, a 'hub' Service Centre acts as the parent of one or more 'spoke' Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations.
Tumut and Narrandera Service Centres are spoke sites for Wagga Wagga Service Centre .
About you
We're looking for people who are friendly, adaptable and passionate about helping others. You thrive in a customer environment where priorities shift quickly and no two days are the same.
You stay calm under pressure, can balance competing demands, and bring warmth, confidence and professionalism to every interaction. You'll bring a positive attitude, strong work ethic and a willingness to learn.
This role is ideal for people seeking a greater work-life balance or a meaningful role where they can make a real difference in their community.
If you enjoy helping people, learning new skills and being part of a supportive and collaborative team, we'd love to hear from you.
What You'll Bring
You don't need to have all the answers on day one. We're looking for people with the right mindset and a willingness to learn. A passion for helping people and delivering great face-to-face customer service Strong communication skills and the ability to build rapport with a diverse range of customers Confidence solving problems and navigating customer enquiries The ability to stay calm, adaptable and professional in a busy environment Comfort using technology and learning new systems Reliability, flexibility and a willingness to support the team, including working additional hours when A collaborative approach, strong attention to detail and professionalism when handling confidential information
Your Impact
As one of the first people customers meet when they visit our Service Centre, you'll play an important role in delivering a positive customer experience.
Through face-to-face interactions, you'll help customers access important services, provide guidance, resolve enquiries and support them to achieve the best possible outcomes. Working closely with your team, you'll contribute to a welcoming environment where customers feel valued, understood and supported.
How to apply
Please submit your resume and a cover letter addressing the targeted questions and outlining how your experience aligns with the focus capabilities of the role.
Tell us about a specific time you delivered exceptional customer service. What was the situation, what actions did you take, and what was the outcome? How did you go beyond the customer's expectations ?
What attracted you to this role? Please provide an example from your previous experience that demonstrates your ability to work effectively in a fast-paced, high-volume environment.
Closing Date: Monday 28 September 2026 at 9:59am
Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via
About Service NSW
Service NSW makes it easier to access government services for people and businesses across NSW.
At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.
Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here . Flexibility is to work on a rotating roster between the Service Centre's operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Full-time - 70 hours per fortnight
Hours are also subject to change based on the needs of the business.
What we offer Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available
Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.
Click Here to access the Role Description .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Knowledge Management Specialist
Clerk Grade: 7/8; $116,981 - $129,492 plus super
Employment Type: Ongoing; Fulltime; 2 roles
Location: Parramatta, Goulburn, Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.
What you will do
As a Knowledge Management Specialist, you will play a key role in maintaining, improving, and governing business knowledge, process documentation, and digital guidance tools that support both internal staff and external customers.
Create, review, and maintain knowledge articles, procedures, guides, FAQs, and other system-related content for both internal teams and external customers.
Translate complex business and technical information into clear, user-friendly content that supports service delivery and customer outcomes.
Work with subject matter experts to capture business knowledge and embed it into organisational knowledge repositories.
Monitor and maintain knowledge quality standards, ensuring content remains consistent, accessible, and compliant with governance requirements.
Support system implementations, enhancements, and change initiatives through process documentation, knowledge development, and user support materials.
Analyse feedback and usage data to identify opportunities to improve knowledge content, business processes, and digital adoption outcomes.
Contribute to continuous improvement initiatives that enhance operational efficiency, knowledge accessibility, and customer experience.
About You
The successful candidate must demonstrate strong capabilities in:
Knowledge management, business process documentation, or content development.
Strong understanding of business process mapping and process review methodologies.
Experience working with SAP Signavio, myWorkZone or WalkMe, or similar process management and digital adoption platforms.
Excellent written communication skills with the ability to develop clear and engaging user-focused content.
Strong stakeholder engagement, consultation, and facilitation skills.
The ability to analyse, interpret, and document complex processes and procedures.
A commitment to continuous improvement and delivering high-quality customer outcomes.
What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements Click Here to access the Role Description . For enquiries relating to recruitment please contact Bryan Kreltszheim via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Friday 9th October Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
Exciting opportunity to join the Finance Reporting and Insights Team, within the Department of Creative Industries, Tourism, Hospitality and Sport This is a Clerk Grade 9/10 with a salary range of $133,348 - $146,945 per annum plus superannuation Full-time temporary role (12 months) based in Sydney CBD, hybrid working arrangements may be available within business operational needs
About The Role Join the Corporate Services team at the Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS) and play a key role in supporting the financial systems and reporting capability that underpins decision-making across the department. This is an excellent opportunity for a finance professional who enjoys combining financial reporting expertise with systems administration, data quality and stakeholder collaboration. You'll work closely with Finance Business Partners, ICT teams and system vendors to ensure our financial reporting systems continue to deliver reliable information and meet evolving business needs. About You You are a finance or accounting professional with experience supporting financial reporting, budgeting or planning systems in a complex environment. You enjoy understanding how systems, processes and data come together to support better decision-making and are confident working with both technical and non-technical stakeholders. Ideally, you will bring: Experience working with financial reporting, budgeting or planning systems such as SAP, Calumo, TM1 or similar platforms. Strong analytical skills and the ability to identify opportunities for process and system improvement. Experience supporting reporting, forecasting and budget cycles. Demonstrated ability to manage competing priorities and interdependencies. Excellent stakeholder engagement skills, with the ability to explain complex information in a clear and practical way. Tertiary qualifications in accounting, commerce, finance or a related discipline, together with membership (or eligibility for membership) of a recognised Australian accounting body, or equivalent experience are essential. To learn more about the role, please click here to download the role description.
How to Apply Your application must include: an up-to-date resume (maximum 5 pages) and a cover letter (maximum 1 page) that details your capabilities and experience in relation to the above role. Applications must be submitted via our recruitment portal; applications will not be accepted by email.
Closing Date Monday 5th October 2026
Contact For enquiries related to the role or working with us, contact Nishant Shokeen, Associate Director Reporting and Insights via email For enquiries related to the recruitment process or to discuss reasonable adjustments, contact James Changkaeomanee, Talent Acquisition Partner via email
Working at the Department of Creative Industries, Tourism, Hospitality and Sport At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities. Together we: Create social and economic opportunities for the state Support the creation of jobs across the creative, visitor and night-time economies Prioritise First Nations artists, stories and culture Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all Drive visitation through events, campaigns and visitor experience development Activate our night-time and creative economies to unlock unique precincts and community spaces Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment Support NSW's key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state's diverse cultural assets and history.
At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact James Changkaeomanee at or . For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit ' Adjustments for Individual needs' at I work for NSW. A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.
Assistant Advisor - Information Management
Clerk Grade: 5/6
Employment Type: Ongoing, full time
Location: Gosford NSW - Hybrid working available with specific landing days required An exciting opportunity has arisen in NSW Fair Trading for an Assistant Advisor Information Management, within the Governance, Assurance and Performance Branch. Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.
At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
- Thinks deeply about the needs of people and communities.
- Is motivated by great outcomes, not just processes.
- Wants to be part of an organisation that's transforming how consumer protection regulation works then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future - one that's customer centred, evidence driven, and proudly focused on public value.
About the Role
The Information Management team plays a critical role in supporting NSW Fair Trading across the Information Management functions of privacy, right to information, records management and reviewable decisions.
Reporting to the team's Senior Advisor, Information Management - Privacy, this role will primarily contribute to the delivery of the team's privacy management and support services, including working closely with business areas to provide advice in accordance with relevant NSW privacy legislation.
The role holder will also support the team's reviewable decisions function as required, as well as contribute to broader project deliverables for the whole Information Management team.
Key Responsibilities
- Monitor and coordinate routine privacy management activities to support the protection of personal information and the agency's compliance with NSW privacy legislation.
- Provide privacy and reviewable decisions advice and guidance to meet customer and stakeholder needs.
- Support the assessment and review of privacy breaches.
- Support the Information Management team with whole of team projects and deliverables.
- Foster productive stakeholder relationships and contribute to a collaborative, high-performing team culture through knowledge sharing and continuous improvement.
To be successful in this role, you will:
- Possess outstanding organisational and time management skills, with the ability to manage competing priorities.
- Thrive in a busy work environment, apply sound judgement and critical thinking to solve problems.
- Pride yourself on attention to detail and possess the ability to meet deadlines.
- Be an adaptable and collaborative team player who can work across a range of information management functions and priorities, build positive working relationships, and contribute to shared team outcomes.
- Have strong written and verbal communication skills, with the ability to provide clear advice to a range of stakeholders.
Salary Grade 0506, with the base salary for this role starting at 102,936 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Francis Wen via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: Monday 5th October, 2026 (At 9:59am) Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
Senior Accountant - PPI Clerk 9/10 - $133,348 - $146,945 + superannuation and leave loading Employment Type: Ongoing Hybrid from Sydney CBD - flexible working arrangements and state-of-the-art offices. Wellbeing programs and resources available. Excellent career development and learning opportunities. We are seeking an experienced and motivated Senior Accountant to provide high quality financial expertise across the organisation. This role is responsible for strengthening financial governance, supporting strategic decision making, and ensuring compliance with NSW Treasury requirements, Australian Accounting Standards and internal policies. The role will suit someone with strong technical accounting skills, excellent analytical capability, and the ability to partner effectively with stakeholders in a complex environment. Key Accountabilities Deliver timely, accurate financial reporting and analysis that support executive and operational decision making. Maintain strong financial management controls to ensure compliance with accounting standards, NSW Treasury policies and best practice financial processes. Prepare and manage statutory, financial and organisational submissions with accuracy and compliance. Support month end and year end activities including journals, reconciliations and financial statement inputs. Contribute to budgeting and forecasting processes, ensuring data integrity and consistent financial assumptions. Coordinate internal and external audit activities and assist in implementing recommendations. Identify and implement financial process improvements to enhance systems, reporting and operational efficiency. To be successful in this role, you will have: Tertiary qualifications in Accounting, Finance, Commerce or a related field CA/CPA qualification Strong technical knowledge of Australian Accounting Standards and public sector financial frameworks Excellent communication and stakeholder engagement skills Strong analytical skills and a commitment to continuous improvement Have an inquisitive mind and excellent time management skills Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation Click Here to access the Role Description . For enquiries relating to the position, please contact . For enquiries relating to the recruitment process please contact Jess Tan via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Apply now!
Apply today with your CV and cover letter. In your cover letter, please include your response to the following questions: What interests you about this role? How does your previous work experience align to this role? Applications close 11.59pm Sunday 27th September 2026. Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
Senior Project Officer Clerk Grade: 9/10
Employment Type: Full-time temporary until 30 September 2027
Location: Parramatta or Orange (Hybrid working available). Minimum 2-3 days per week in the office, subject to change in line with Department of Customer Service workplace policies.
Closing date: 30 September, 9.59am Expression of Interest - Make an impact across Government Shared Services Government Shared Services (GSS) is a division of Department of Customer Service that delivers essential shared services to more than 100 NSW Government agencies, supporting outcomes for the people of NSW. Client & Commercial Solutions (C&CS) supports GSS by strengthening governance, managing client relationships, and providing assurance, commercial, and financial oversight to enable effective and reliable shared service delivery. About the role We are looking for an experienced Senior Project Officer to join Client & Commercial Solutions (C&CS) and lead the coordination and implementation of Machinery of Government (MoG) changes affecting Government Shared Services. This is a role for someone who enjoys bringing structure to complex change, coordinating stakeholders and turning government decisions into practical transition activity. You'll work across service, corporate and agency teams to manage MoG impacts from initial assessment through to implementation, stabilisation and measurable outcomes. The Opportunity As Senior Project Officer, you will provide central coordination for MoG changes across the full implementation lifecycle. You'll translate government decisions and transition requirements into integrated delivery plans, establish governance and reporting, coordinate interdependent workstreams, and keep implementation moving where responsibilities, timeframes and stakeholder interests are complex or evolving. You'll have the autonomy to shape your approach, solve problems and provide trusted advice to support informed decision-making. You could be assessing impacts on clients and shared services, coordinating transition activities across people, processes, systems, finance, records, governance and agreements, resolving cross-agency dependencies, preparing implementation advice for senior leaders, or supporting post-transition stabilisation and benefits realisation. What you'll do Lead the end-to-end coordination of Machinery of Government changes, from announcement and impact assessment through to transition, implementation, stabilisation and closure.Coordinate impacted GSS, departmental and agency workstreams to confirm scope, roles, responsibilities, sequencing and hand-offs across the transition.Assess and coordinate impacts across clients, service delivery, people, processes, systems, data, records, finance, delegations, governance, contracts and service agreements.Establish fit-for-purpose MoG governance, reporting and escalation arrangements, including working groups, decision logs, action registers and executive status reporting.Identify and manage implementation risks, issues, assumptions and interdependencies, escalating matters early and coordinating practical resolution across responsible teams.Prepare clear briefs, implementation updates, options and recommendations for senior stakeholders, governance forums and decision-makers.Monitor implementation progress, readiness and post-transition performance, ensuring outstanding actions are closed and agreed outcomes are embedded.Capture lessons learned and improve MoG coordination tools, templates and processes to strengthen future change implementation across C&CS and GSS. What you'll bring You'll be an experienced project professional who is comfortable operating in complex environments and taking ownership of delivery. You will bring: MoG implementation experience - you understand how structural changes affect agencies, functions and shared services and can translate decisions into coordinated transition activity.Complex coordination - you can bring together interdependent workstreams, establish clear accountabilities and maintain momentum across teams with competing priorities or dual reporting lines.Implementation discipline - you can manage milestones, readiness, risks, issues, dependencies and decisions while maintaining a clear focus on service continuity and transition outcomes.Sound judgement - you can work through ambiguity, assess competing requirements and develop practical options when policy direction, scope or responsibilities are evolving.Stakeholder influence - you are confident engaging senior leaders, agencies, corporate functions and service teams to resolve issues and build commitment to shared implementation outcomes.Government context - you understand public sector governance, accountability and decision-making requirements and can work effectively across organisational boundaries.Clear communication - you can turn complex implementation information into concise briefs, executive updates, decisions and practical guidance for affected stakeholders.Adaptability and resilience - you remain focused and constructive when announcements, timeframes, structures or implementation priorities change.A strong focus on outcomes - you take ownership, follow through and ensure MoG changes are implemented in a controlled, practical and sustainable way. Why join C&CS? This is an opportunity to work on projects that sit at the heart of how Government Shared Services operates. You'll work alongside experienced professionals across GSS, engage with senior leaders and stakeholders across government, and have the opportunity to build your project, stakeholder and strategic capability in a genuinely varied environment. If you're looking for a role where you can lead meaningful work, influence outcomes and see your ideas become reality, we'd like to hear from you. Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Walker via . Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role. Closing Date: 30 September, 9.59am Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or . For more information, please visit
Information on some of the different types of disabilities Information on adjustments available for the recruitment process
