You're passionate about a career delivering solutions that impact millions. You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see. In this role, you'll: Join TFNSW within the Safety, Policy, Environment & Regulations Division where you will work in the Road Safety Regulation Team as a Customer & Data Support Officer. You will be tasked with resolving data irregularities, DRIVES system anomalies, and defect notice issues, and all matters encompassed by stakeholders participating in the Common Expiry Date scheme. You will support the administration and end to end delivery of the Common Expiry Date scheme to provide a timely and consistent customer experience, whilst administering the Customer Action Management System (CAMS) within DRIVES to manage customer access to high-risk transactions. You will support investigations into issues concerning the DRIVES database to support the integrity of DRIVES access and records, and you will investigate, analyse, resolve enquiries and complex matters relating to information recorded on the DRIVES database using both SQL forms and DRIVES to maintain the provision of customer transactions. This is a Temporary Fixed Term opportunity to 1.10.27 where you will be required to work in the office located at Parramatta, NSW. For more information on this position and business unit, view the role description and Information pack About you Your detailed knowledge of vehicle registration and licensing policies and procedures and strong DRIVES knowledge and experience formed while working across Transport for NSW or Service NSW will see you excel in delivering strong customer service to a variety of customers face to face , via phone and email. You're recognised as a customer service professional with DRIVES skills across many common transactions with an understanding of data fixing in relation to these, skilled at communicating, with the ability to organise plan & prioritise your work, you will be experienced in working in a service environment where you have familiarity with vehicle registrations and licensing policies. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers . This is an in-person, on-site role. Apply today Applications close 11:59 PM 5th October 2026 For more information about this role, please contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process Transport for NSW
You want to help deliver safe reliable journeys for millions of people. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community. In these roles, you'll work as: Senior Passenger Attendant As a Senior Passenger Attendant, you'll support onboard team members to deliver a safe, professional, and positive passenger experience. You'll be the point of contact and assist in resolving passenger enquiries and situations requiring additional support. You'll oversee onboard buffet operations, assist with ticket transactions, and support the Passenger Service Supervisor in maintaining safety, operational, and emergency procedure standards onboard. For more information on this position view the Senior Passenger Attendant role description Passenger Service Supervisor As a Passenger Service Supervisor, you'll lead and support the onboard team while overseeing customer service, train safety, security, operational performance, and emergency procedures. You'll provide ongoing coaching, guidance, and support to ensure team members are equipped to deliver safe, professional, and exceptional passenger experiences, while consistently demonstrating NSW TrainLink's values and behaviours in every interaction. For more information on this position view the Passenger Service Supervisor role description Location and Roster All roles are based at Dubbo Depot and will require to travel across regional NSW with overnight stays required for some travel routes and rosters. All roles work to a 14-day rotating roster that can include weekends and public holidays, plus additional hours where required. You may be added to a candidate talent pool aimed at filling current and future role vacancies at Dubbo Station within the next 18 months. If a role arises over this period, a talent team member may contact you about progressing through For more information on the business unit and role, view the Onboard team members candidate information pack About You You have experience in a frontline customer environment, you have the ability to tailor your communication style to a diverse range of individuals, ensuring sensitivity to the needs of others when providing clear and accurate instructions. You can collaborate and work towards a common purpose and goals within a team and communicate openly with your team members, other stakeholders and leaders. You are resilient and adept at handling challenging situations with minimal guidance. You take initiative and can work in a fast-paced operational environment. For the Passenger Service Supervisor roles, you're experienced in managing and developing people by setting clear expectations for team roles and responsibilities, coaching and developing individual team member's capabilities, providing support and feedback, and promoting a shared sense of purpose amongst the team. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits , like our award-winning flexible and hybrid work options. This is an in-person, on-site role. What are you waiting for ? Connect with us. Apply now! Applications close: 11:59pm, Sunday 4 October 2026 For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit-based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. For more information about this role, please contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal people or Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. Need some help with your application? Take a look at our application tips video series.
You're agile, keen and open to meaningful work and opportunities that come your way.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Working as part of a team delivering customer support through a busy multi-channel contact centre, you'll assist internal and external customers across phone, live chat and administrative channels. This role will see you resolving enquiries, processing transactions, and using multiple systems to deliver accurate, timely and customer-focused outcomes. You will deliver excellent customer service in a fast-paced environment while building positive relationships, solving problems and contributing to continuous improvement. For more information on this position and business unit, view the role description and information pack.
About you
Your communication skills, customer focus and ability to multitask, gained in customer service, administration, shared services or contact centre environments, will see you thrive in this role. You're recognised for providing great customer experiences, working collaboratively and adapting quickly to new systems and processes. Work Location Positions can be located in either Dubbo or Parkes. Rostered Shifts This role requires availability to work across rotating shifts (Monday to Sunday), as per below: 8:00am to 5:15pm (office-based) 10:30am to 7:45pm 12:30pm to 8:45pm 2:45pm to 12:00am All afternoon and evening shifts can be worked from home.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Wednesday 30th September 2026. For more information about this role, please contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process Transport for NSW
You celebrate differences and value what a diverse team offers. You'll make a tangible impact on the people of NSW, using your finance and accounting expertise to help deliver a sustainable and thriving transport network for generations to come. In this role, you'll: Join a team delivering high-quality financial governance, accounting policy and compliance across Sydney Metro. This newly created role will play a pivotal part in strengthening Sydney Metro's financial control environment and supporting sound financial stewardship across one of NSW's most significant infrastructure programs. You will provide expert technical accounting advice on significant and complex transactions, develop and implement accounting policies and frameworks, and ensure the consistent application of Australian Accounting Standards across the organisation. You will help shape accounting outcomes, support business decision-making, and ensure technical positions are robust, well documented and defensible. Working across divisions and with Transport cluster stakeholders, you will drive the continuous improvement of financial governance, reporting quality and compliance processes. You will develop practical guidance and frameworks that support accurate, transparent and standards-aligned financial reporting and enable informed business outcomes. A key focus of the role will be leading Sydney Metro's compliance with NSW Treasury's TPG 24-08 CFO Certification requirements and any subsequent Treasury policies. This includes managing the annual controls testing program, overseeing risk-based controls assurance activities, maintaining the internal controls framework, assessing control deficiencies, and preparing briefings for Executives, the Board and the Audit and Risk Committee. You will work closely with Risk and Internal Audit functions to ensure the controls framework, controls library and annual assurance program remain fit-for-purpose and aligned to business risks and regulatory requirements. The role will also lead Sydney Metro's engagement with external assurance providers, coordinating responses to Audit Office reporting, management letter findings, Auditor-General reports and performance audits. You will oversee the implementation and monitoring of audit recommendations and support continuous improvement across the organisation's financial control environment. For more information on this position and business unit, view the role description and information pack . About you You are a technically strong finance professional with substantial experience in Australian Accounting Standards, technical accounting, financial governance and financial reporting within a large and complex environment. You enjoy analysing complex transactions, developing practical accounting solutions and providing trusted advice on challenging financial matters. You have a strong understanding of governance, risk and control frameworks and experience supporting compliance with regulatory, Treasury and audit requirements. You are comfortable managing multiple priorities, navigating ambiguity and balancing commercial objectives with strong governance, stewardship and public accountability. You are an effective communicator who can translate complex technical accounting issues into clear, practical and actionable advice for a broad range of stakeholders. You can build credibility quickly, challenge constructively, influence without direct authority and foster strong working relationships across finance, risk, audit, operational and executive teams. You bring a proactive mindset, sound judgement and a commitment to continuous improvement. Most importantly, you are energised by the opportunity to shape a newly created role and make a lasting contribution to Sydney Metro's financial governance, compliance and reporting capability. Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Sydney Metro delivers Australia's biggest public transport project and first driverless railway. We engage with our customers and community, and contribute to vibrant and attractive places through station design, interchanges and precincts. Join us Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers . Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 28 September 2026 For more information about this role, please contact . Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process Transport for NSW
