Company Description Viscount is a leading provider of sustainable packaging, reuse and recycling solutions across Australia and New Zealand. Our teams work together to make circularity simple for customers by designing practical, scalable solutions that keep resources in use for longer. Job Description About this opportunity We have an exciting opportunity for a Customer Solutions Delivery Lead - Pilot Operations & Enablement to join our Customer Solutions team. This national role will lead the delivery of customer pilot programs from design and implementation through to evaluation, scale-up and handover.
This is an opportunity for someone who enjoys bringing together customers, commercial teams, operations, supply chain and sustainability to turn complex requirements into practical, scalable solutions.Your key responsibilities will be to:Establish and launch Viscount's national Pilot Program operating model.Leading a national portfolio of customer pilots, defining scope, success measures, timelines and governance.Coaching a small national delivery team to support effective implementation.Tracking pilot performance across operational, financial and sustainability measures.Developing clear recommendations on go / no-go decisions, scale-up opportunities and key learnings.Partner with internal stakeholders to support effective handover, implementation discipline and customer outcomes.Your skills and experienceTo be successful in this role, you'll be organised, commercially aware and confident working across customers and internal stakeholders. You will be comfortable balancing customer expectations, operational realities and delivery risk, while keeping work moving with pace and discipline.
You will ideally bring:Experience in project delivery, customer solutions, operations, supply chain or a related field.Strong analytical, commercial and communication skills, with the ability to turn insights into practical recommendations.A proactive, collaborative approach and confidence working with ambiguity in a fast-moving environment. Qualifications Relevant experience in project delivery, customer solutions, operations, supply chain, sustainability or a related field will be highly regarded.
Company Description At PACT, we're reimagining how the world thinks about packaging and sustainability. As a leader in the circular economy, we design, manufacture, recycle and recondition packaging solutions used by some of Australia's most important industries. Our Large Format Industrial Packaging (LFIP) division provides high-quality industrial packaging solutions, including steel drums and reconditioned packaging products, helping customers improve supply chain performance while supporting a more sustainable future. Joining Pact means becoming part of a business that values innovation, safety, customer partnership and continuous improvement. Job Description About this opportunity Reporting to the Customer Experience Manager, you will manage an allocated customer portfolio and act as a key point of contact for customer enquiries, order management, issue resolution and internal sales support. This role plays an important part in delivering outstanding customer experiences while contributing to sales growth and operational excellence.Your key responsibilities will be to:Manage customer enquiries via phone, email and online platforms.Process customer orders, amendments and delivery requests.Build strong relationships with an assigned customer base.Proactively identify opportunities to increase share of wallet and support revenue growth.Support the sales team with quotes, reporting, pricing updates and customer administration.Liaise with supply chain and manufacturing teams to resolve delivery and service issues.Maintain accurate customer records within Dynamics and SAP.Manage post-sales enquiries including invoices, POD requests, credits and returns.Support Sales & Operations Planning (S&OP) activities and customer forecasting.Conduct customer feedback and NPS activities to enhance service delivery.Your skills and experienceTo be successful in this role, you'll have:Previous experience in Customer Service, Internal Sales, Customer Experience or Planning.SAP experience is essential.Experience using Dynamics CRM or similar customer management systems.Strong administration skills with excellent attention to detail.Intermediate Microsoft Office skills, particularly Excel and Word.Exceptional communication and relationship-building skills.The ability to manage competing priorities and work collaboratively across multiple teams.A proactive, customer-focused approach with a passion for service excellence Qualifications Tertiary qualification Additional Information Why Join Pact?Join a leading Australian business focused on innovation and sustainabilityBe part of a supportive, high-performing teamOpportunity to grow your career within a large, diverse organisationMake a meaningful impact on customer experience and business performance
Job Description About this opportunity We have an exciting opportunity for a Financial Accountant to join our Finance team, supporting the accounting, reporting and financial control activities for our Pooling businesses across Australia and New Zealand.This role will suit an accountant with practical experience who is looking to continue building their technical and commercial capability, while working closely with the Commercial Finance Manager and a broad range of internal stakeholders. It is a great opportunity for someone who is studying toward, or intending to commence, a CA or CPA qualification.What you'll be doingPreparing month-end and year-end accounting activities for AU and NZ Pooling, including journals, accruals, reconciliations, reporting schedules and variance analysis.Completing assigned balance sheet reconciliations, investigating reconciling items and working with Finance and Shared Service Centre teams to resolve issues promptly.Supporting statutory, tax and compliance activities, including BAS, FBT, year-end audit requests, external reporting and head office submissions.Assisting with budgeting, forecasting and monthly performance reviews through data preparation, analysis and follow-up of financial queries.Providing accounting support across revenue, cost of sales, operating costs, leases, fixed assets, working capital and intercompany transactions.Identifying practical opportunities to simplify processes, strengthen controls and improve reporting quality.Supporting ad hoc analysis, projects and information requests across the Finance function.About youTertiary qualification in Accounting, Finance, Commerce or a related discipline.Studying toward, or intending to commence, a CA or CPA qualification.Some practical accounting experience, ideally in a commercial, professional services or multi-entity environment.Exposure to month-end activities such as journals, accruals, reconciliations, supporting schedules and financial reporting.Developing analytical skills, with the ability to investigate variances, identify issues and communicate findings clearly.Strong attention to detail, integrity, organisation and a willingness to learn in a deadline-driven environment.Confidence working collaboratively with Finance and non-finance stakeholders.Intermediate Excel skills and familiarity with accounting or ERP systems. SAP experience would be advantageous but is not essential. Additional Information Why this role?This is a great opportunity to broaden your finance experience across our Australia and New Zealand operations, build strong commercial knowledge and contribute to accurate, timely and meaningful financial reporting. You'll be part of our collaborative Finance team and have the opportunity to continue developing your accounting capability in a supportive environment.
Company Description Pact Group operates across the circular economy, providing innovative solutions through its Packaging, Reuse, Recycling and Contract Manufacturing capabilities. Our vision is to lead the circular economy through Packaging, Reuse and Recycling solutions, while creating value for our customers, people and the planet. Job Description About this opportunity As our Office Manager & Events Coordinator, you will help ensure the smooth operation of the Richmond Head Office for employees and external visitors. You will also provide administrative support to key corporate functions, including Legal, People & Culture, Marketing, the CFO and Board-related activities.12-Month Fixed-Term Contract Pact Group Richmond, MelbourneYour key responsibilities will be to:Managing the day-to-day operation and presentation of the Richmond Head OfficeCoordinating workplace events, including birthday celebrations, social occasions and the annual Christmas partySupporting vendor setup, invoicing and payments to service providersManaging office service contracts, associated budgets and supplier relationshipsCoordinating building maintenance and ensuring issues are reported and resolvedMaintaining workplace security protocols and reporting any breaches appropriatelyManaging office supplies, beverages, snacks and cleaning materialsCoordinating the use of onsite car parking for customers and team membersSupporting office users and visitors to ensure the workplace remains clean, professional and well maintainedProviding administrative support to the Legal, People & Culture and Marketing teams, as well as the CFO and Board activitiesYour skills and experienceTo be successful in this role, you'll have:Previous experience in office management, administration, workplace coordination or a similar roleStrong organisational, planning and prioritisation skillsExcellent written and verbal communication skillsHigh attention to detail and the ability to respond quickly to issuesStrong interpersonal, customer service and stakeholder engagement skillsConfidence negotiating with suppliers and resolving workplace mattersProficiency in Microsoft Excel, Word and PowerPointThe ability to manage multiple tasks and meet deadlinesA proactive approach with a strong sense of ownership and commitment to continuous improvementA current driver's licence Qualifications A relevant administration qualification Additional Information About usThis is an opportunity to take ownership of a highly visible and varied role at Pact Group's Head Office. You will work across multiple corporate functions, coordinate engaging workplace events and play an important part in creating a professional and welcoming environment for our people and visitors.If you are enthusiastic, organised and ready to make the role your own, we would love to hear from you.
