Parts Advisor 12-month parental leave contract, with the possibility of extension Are you an experienced Parts Interpreter or Parts Advisor who enjoys helping customers, building relationships, and driving sales? Join a market-leading organisation where you'll work with premium products, support a loyal customer base, and play a key role in keeping Australia's transport and industrial industries moving.
About the Role Provide professional parts interpretation and customer service via phone, email and trade counter enquiries. Identify and supply the correct parts efficiently and accurately. Drive parts sales through upselling and cross-selling opportunities. Build and maintain strong relationships with customers to encourage repeat business. Manage customer backorders and provide proactive updates. Assist with inventory control, stock replenishment and stock takes. Support merchandising and promotion of aftermarket and genuine parts product lines. Work collaboratively with workshop and sales teams to ensure customer needs are met. About You Previous experience in Parts Interpreting, Parts Sales or a similar automotive, trucking, diesel or industrial environment. Strong customer service and relationship-building skills. Knowledge of diesel engines, internal combustion engines, heavy vehicle, automotive or related equipment industries. Ability to read and interpret parts catalogues and technical information. Solid computer skills, including Microsoft Office. A positive, team-focused attitude and strong attention to detail. Forklift licence (desirable but not essential). Why choose Team Penske? At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits: Flexible work arrangements that work for the individual and the business Onsite parking Accredited Training & Development Programs Commitment to providing the highest levels of safety, technical and leadership training Competitive Remuneration Reward and Recognition Programs Employee Referral Program - generous employee referral fees. Employee Assistance Program. Family Friendly Benefits including Paid Parental Leave Penske Perks: save $1000's with access to discounts from your favourite retailers About Penske in Australia & New Zealand Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture. And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services. We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know. Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.
Parts Interpreter - Porsche Centre Melbourne An exciting full-time opportunity has become available for a passionate and customer-focused Parts Interpreter to join the team at Porsche Centre Melbourne, located in the vibrant inner-city suburb of Collingwood.
About the Role As a Parts Interpreter, you will play a vital role in supporting our workshop, trade, wholesale and retail customers by accurately identifying, sourcing and supplying genuine Porsche parts. Reporting directly to the Parts Manager, you will be responsible for delivering exceptional customer service, maximising parts sales opportunities, maintaining strong inventory control practices, and ensuring timely parts supply in accordance with manufacturer standards. You will join a professional and high-performing team within a premium dealership environment, representing one of the world's most prestigious automotive brands. Key Responsibilities Accurately identify, interpret, source and supply genuine Porsche parts to workshop, trade, wholesale and retail customers Respond promptly and professionally to telephone, email and counter enquiries Build and maintain strong relationships with customers to encourage repeat business and genuine parts sales Monitor customer backorders and provide regular updates to ensure a high level of customer satisfaction Support workshop operations through the timely supply of parts and technical information Maximise sales opportunities through effective up-selling and cross-selling of parts, accessories, oils and associated products Process customer orders, invoices, payments and credit authorisations accurately and efficiently Assist with inventory management, stock control, stocktakes and freight coordination Maintain merchandising displays to a high standard and ensure products are appropriately stocked Manage parts warranty claims, returns and administration requirements Participate in manufacturer trade programs and promotional activities Achieve allocated performance metrics and contribute to departmental KPI outcomes Support a culture of continuous improvement and operational excellence Ensure compliance with all workplace health and safety policies and procedures What We're Looking For Previous experience in a Parts Interpreter, Parts Advisor or Automotive Service role Strong technical knowledge of automotive systems, components and repair procedures Ability to read and interpret parts catalogues, technical bulletins and support literature Excellent customer service and communication skills Proven ability to build strong, long-term customer relationships Strong sales aptitude with the ability to identify up-selling and cross-selling opportunities High level of accuracy and attention to detail Strong organisational and time management skills Competent computer skills including Microsoft Office (Outlook, Word and Excel) Experience using dealership management systems and parts cataloguing software is highly regarded A proactive, positive and team-oriented approach to work About Us Porsche Centre Melbourne is part of the Penske Automotive Australia network, renowned for delivering premium automotive experiences and exceptional customer service. Conveniently located in Collingwood, our dealership provides a state-of-the-art facility, a supportive team environment, and the opportunity to work with one of the world's most iconic luxury automotive brands. As part of our team, you will receive: Competitive remuneration package Ongoing training and professional development opportunities Access to manufacturer-specific Porsche systems and product training A supportive and collaborative workplace culture Career progression opportunities within Penske Automotive Australia Employee Assistance Program Strong commitment to workplace health, safety and wellbeing The opportunity to work with one of the world's most prestigious automotive brands Why Join Porsche Centre Melbourne? This is an outstanding opportunity to join a respected and successful dealership representing a globally recognised luxury brand. If you are passionate about customer service, automotive parts, and delivering exceptional outcomes, we would love to hear from you. We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. We welcome applications from people of all backgrounds and experiences. Apply Now! Take the next step in your automotive career and join the team at Porsche Centre Melbourne in Collingwood. Submit your application today and become part of a premium automotive brand that is driven by excellence.
Service Advisor Are you a customer-focused Service Advisor who enjoys being at the centre of a busy workshop operation? Penske is looking for an organised and proactive Service Advisor to join our team in Kalgoorlie. This is a great opportunity to combine your customer service, administration and mechanical knowledge in a fast-paced environment where no two days are the same. Reporting to the Service Supervisor, you'll play a key role in coordinating workshop activity, keeping customers informed and ensuring jobs progress efficiently from initial booking through to completion. About the Role Your day-to-day responsibilities will include: Coordinating and scheduling workshop bookings alongside the Service Superviso Keeping customers updated on repair progress and expected completion times Preparing accurate and timely customer quotations and following up on outstanding quotes Providing administrative support to the Service Supervisor and workshop Technicians Managing customer enquiries across the phone and front counter Opening and closing jobs and maintaining job registers Raising purchase orders and processing payments Monitoring Work in Progress (WIP) and workshop bookings Building strong, ongoing relationships with customers Working with the workshop team to resolve customer queries and service issues Identifying opportunities to maximise parts and service sales through upselling and cross-selling Ensuring service documentation, approvals and processes meet company requirements. About You We're looking for someone who brings strong customer service skills alongside an understanding of a mechanical, parts or service environment. Ideally, you'll have: Previous experience in a Service Advisor, Service Administrator, Service Coordinator or similar position Experience within a mechanical, automotive, heavy vehicle, mining equipment or related service environment Mechanical or parts knowledge, with trade or technical experience highly regarded Strong communication and relationship-building skills Excellent organisation and the ability to manage competing priorities Confidence working with technical catalogues, bulletins and support information Competent Microsoft Office skills, including Outlook, Word and Excel A proactive, professional and customer-first approach The ability to work independently while contributing to a close-knit team. Why choose Team Penske? At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits: Flexible work arrangements that work for the individual and the business Onsite parking Accredited Training & Development Programs Commitment to providing the highest levels of safety, technical and leadership training Competitive Remuneration Reward and Recognition Programs Employee Referral Program - generous employee referral fees. Employee Assistance Program. Family Friendly Benefits including Paid Parental Leave Penske Perks: save $1000's with access to discounts from your favourite retailers About Penske in Australia & New Zealand Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture. And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services. We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know. Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.
Trucks Sales Representative Western Star Your New Opportunity: If you know trucks, understand transport and love talking to customers, this is your opportunity to represent Western Star - a premium heavy-duty truck brand built for customers who demand serious performance. An exciting opportunity has become available for an experienced Truck Sales Representative to join our Sales Team, based at Chipping Norton, NSW. Reporting to the Sales Manager, you'll be responsible for growing Western Star sales across your designated territory by developing new business, managing key customer relationships and providing customers with the right truck for their operation. You'll represent the Western Star X-Series range, including the 47X, 48X and 49X, working with customers across a range of demanding applications. From understanding their payload and application requirements through to specification, negotiation and delivery, you'll be the trusted sales partner throughout the entire process. This is a role for someone who enjoys being out in the market, building genuine relationships and talking trucks with people who know and understand the industry. In this role you will: Develop and maintain strong relationships with fleet, owner-driver, retail and key industry customers. Identify and pursue new business opportunities to grow Western Star sales and market share. Manage the end-to-end sales process, from prospecting and customer consultation through to quoting, negotiation and delivery. Understand customer operations and recommend the right Western Star truck and specification for their application. Provide customers with expert advice on truck capabilities, specifications, applications and operating requirements. Build a strong pipeline of opportunities and proactively manage your territory to achieve sales targets. Work closely with internal sales, service, parts and operations teams to ensure a seamless customer experience. Maintain accurate customer, pipeline and sales activity information within the CRM system. Represent Western Star and Penske at customer visits, industry events, exhibitions and networking opportunities. Stay up to date with the Western Star product range, market trends, competitor activity and customer requirements. Contribute to sales strategies and initiatives that support continued growth across the NSW market. About You: You're a driven sales professional who understands that selling trucks is about more than just moving a vehicle - it's about understanding the customer's business and providing a solution that works for them. You'll ideally bring: Previous experience in truck, heavy vehicle, transport, equipment or related sales. Strong understanding of the transport industry and the operating environments of heavy vehicle customers. A proven ability to build strong customer relationships, generate new business and achieve sales targets. Strong commercial, negotiation and communication skills. A genuine interest in trucks and the ability to confidently discuss truck applications, specifications and customer requirements. Experience managing a sales territory and developing a pipeline of new and existing business. Experience using CRM systems to manage customer relationships and sales activity. A proactive, self-motivated approach with the ability to work autonomously while being part of a collaborative sales team. Existing relationships across the NSW transport and heavy vehicle industry will be highly regarded. Why choose Team Penske? At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits: Flexible work arrangements that work for the individual and the business Onsite parking Accredited Training & Development Programs Commitment to providing the highest levels of safety, technical and leadership training Competitive Remuneration Reward and Recognition Programs Employee Referral Program - generous employee referral fees. Employee Assistance Program. Family Friendly Benefits including Paid Parental Leave Penske Perks: save $1000's with access to discounts from your favourite retailers About Penske in Australia & New Zealand Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture. And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services. We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know. Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.
Service Advisor - Off Highway Your New Opportunity: An exciting opportunity is now available for a highly motivated Service Advisor to join our Off Highway team at Altona. Working at the heart of our busy service department, you'll be the key link between our customers and technicians - delivering exceptional service, coordinating repairs and helping keep critical equipment moving. No two days are the same in this fast-paced, customer-focused environment. You'll work across premium Off Highway products and support a team that prides itself on delivering industry-leading service and building strong customer relationships. In this role you will: Have proactive communication with workshop customers daily - taking bookings, advising of progress and providing estimated finish times Provide accurate quotes to customers and provide timely follow up Process invoices upon completion of jobs Respond to phone queries in a fast, efficient manner Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met Work in partnership with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies Model safe working behaviour in line with Penske's values of Ownership, Passion, Teamwork, Integrity and Care About you: Enjoy and have passion for providing service advice and solutions, delivering excellent customer service Previous On-Highway Customer Service experience will be an advantage, but not essential. Prior knowledge of one or more of our products would help, but we provide fantastic training Strong communication skills, written and verbal, with a knack for building personal connections Thorough attention to detail with the ability to work unsupervised in a fast-paced environment Why choose Team Penske? At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits: Flexible work arrangements that work for the individual and the business Onsite parking Accredited Training & Development Programs Commitment to providing the highest levels of safety, technical and leadership training Competitive Remuneration Reward and Recognition Programs Employee Referral Program - generous employee referral fees. Employee Assistance Program. Family Friendly Benefits including Paid Parental Leave Penske Perks: save $1000's with access to discounts from your favourite retailers About Penske in Australia & New Zealand Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia. Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture. And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services. We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know. Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.
Service Scheduler Your New Opportunity: An exciting full-time, permanent opportunity is now available for a Call Centre professional to join our internal Customer Service Hub as a Service Scheduler at Porsche Centre Melbourne (part of the Penske Automotive Australia group). Operating from our newly established, fast-paced contact hub in Collingwood, you will be the premier voice of the Porsche brand. This role requires a dedicated agent who can deliver high-quality, end-to-end customer support throughout the service journey and be a key ambassador for the Porsche and Penske brands, ensuring customer satisfaction, retention, and long-term loyalty. In this role, you will: Serve as the primary telephone and digital touchpoint for all luxury service and aftersales enquiries. Meet quality, productivity and KPI targets while aiming for first-call resolution Optimise workshop diaries by scheduling appointments accurately across multiple channels. Achieve service level targets while maintaining an empathetic, premium customer experience. Collaborate closely with the wider Customer Hub team to streamline communication and resolve complex customer requests. About You: Previous experience in customer service, scheduling, service administration, or dealership operations (automotive experience highly regarded) Strong communication skills with a confident and professional phone manner Customer-focused mindset with a genuine passion for delivering premium service Highly organised with strong attention to detail and follow-through Ability to manage sensitive customer conversations and resolve issues effectively A proactive, self-motivated approach with the ability to work both independently and as part of a team About Us: Porsche Centre Melbourne is part of Penske Automotive Australia, a leader in premium automotive retail and service. We are recognised for delivering world-class customer experiences, exceptional facilities, and strong brand representation. As part of our team, you'll enjoy: Competitive remuneration package Ongoing professional development and Porsche-specific training A supportive, inclusive, and high-performance workplace culture State-of-the-art facilities in a premium dealership environment A strong commitment to workplace health, safety, and employee wellbeing Why not step up to Porsche? This is your opportunity to join a globally respected luxury brand and play a key role in shaping the customer experience at one of Australia's flagship Porsche dealerships. Apply today and take the next step in your automotive career. Penske Automotive Australia is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace where all qualified applicants are considered regardless of gender, age, religion, disability, sexual orientation, or gender identity. Apply Now!
