Description
We are seeking an outside sales professional to serve as Territory Manager in Brisbane Area. Our Territory Managers are the front line of our business and are directly responsible for the generation of billions of dollars in gross transactional value every year. Reporting to the Regional Sales Manager, you will be responsible for proactively prospecting and cold calling new customers, as well as managing existing accounts. We offer ample opportunities for career advancement, training/professional development including tuition reimbursement programs, supported by an uncapped compensation earning potential including a base salary, and additional perks like a company vehicle, laptop, smartphone, and expense account.
Responsibilities
Key responsibilities include selling various multi-channel solutions, sourcing, maintaining existing accounts and growing sales, maintaining the territory playbook, understanding customer needs - "it's all about the customer", and negotiating and closing deals in collaboration with internal stakeholders. Sell all the Ritchie Bros. multi-channel solutions through prospecting & developing business, planning, pipeline management within the assigned territory Source and grow sales with new business and support existing business through personal and professional relationships with customers - it's all about the customer Develop assigned territory by building and maintaining the Playbook and utilizing the CRM (Salesforce) tool on a frequent basis Understand specific needs of customers and deliver value by providing customized solutions via presentations Partner with internal stakeholders to negotiate and close deals Attend 4 to 6 auction sales, 1 to 2 days each within the region, where you'll meet with your customers and colleagues Travel overnight approximately 5 to 7 days per month to cover the territory and 1 to 2 days prior to each auction sale Perform other duties as assigned
Qualifications
2 to 10 years in a structured outside/field sales role, and a consistent track record of meeting / exceeding quotas You'll have to have a valid driver's license and clean driver's record Equipment Industry or Construction Equipment experience is preferred Experience in quota-driven sales required (Industry experience/knowledge highly desirable) Excellent communication and presentation skills Able to build and maintain authentic customer relationships Competitive without sacrificing integrity Work primarily from a home office and on the road In addition to our compensation packages and perks, we offer medical and dental benefits, retirement plans with company match, paid holidays, and a generous PTO package To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here: Want to learn more about the company? Visit our Career site, LinkedIn or connect with us today through Facebook or Twitter.
Description
Receptionist Geelong, Australia Competitive salary & company benefits The Receptionist 1 is responsible for providing exceptional customer service and administrative support within a fast-paced office environment. This role is the first point of contact for many customers and plays an important part in supporting customers before, during and after Ritchie Bros. auctions. The successful candidate will manage a high-volume telephone switchboard, respond to customer enquiries and provide guidance and support across a range of Ritchie Bros. services. The role requires a friendly, professional and patient approach, with the ability to confidently assist customers and resolve enquiries in a timely manner. Key Responsibilities Operate a high-volume telephone switchboard, responding to customer enquiries and assisting customers with their use of Ritchie Bros. services. Explain the Ritchie Bros. bidding process and how unreserved auctions work, ensuring customers understand the process and what to expect. Support customers throughout the auction registration process, including assisting with registration for online bidding. Resolve customer enquiries and issues efficiently, accurately documenting and tracking interactions relating to customer accounts. Provide customers with accurate information regarding past and upcoming auctions, equipment and auction-related services. Assist with post-sale accounts receivable enquiries, including making outbound calls and supporting payment processing. Ensure a consistently high standard of customer service is delivered to every customer, creating a positive and professional customer experience. Provide general administrative and clerical support to the team as required. Perform other duties and responsibilities as assigned. Qualifications & Experience Previous experience in a customer-facing role, with a demonstrated ability to work directly with customers in person and over the phone. Confident using computers and technology, with the ability and willingness to learn new software, systems and digital tools. A genuine commitment to delivering exceptional customer service and creating positive customer experiences. Ability to work effectively in a fast-paced, high-pressure environment while maintaining a positive, professional and solutions-focused attitude. A friendly, approachable and outgoing personality, with excellent patience, communication and interpersonal skills.
