Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.Who You Are:
You are an exceptional ambassador of luxury, with a proven background in client-facing roles, ideally within a high-end environment such as luxury retail, hospitality, or a reception host(ess) function. You possess a natural ability to connect with an international and multicultural clientele, thriving in a high-traffic setting. Your impeccable presentation, strong communication, and organizational skills are matched by your proactive approach to anticipating needs and ensuring seamless client journeys. Eager to learn and share knowledge, you are a collaborative team player dedicated to enhancing satisfaction and operational efficiency.
What are we expecting from you?As a Maison Host, you are the welcoming heart of our Sydney Flagship, embodying the elegance and spirit of Van Cleef & Arpels. Reporting to the Client Experience Manager, you will play a pivotal role in crafting an unforgettable journey for every visitor. Your key responsibilities include:
Client Experience & Hospitality: Be the Maison's first point of contact, warmly welcoming and guiding all visitors, personalizing their arrival for a seamless journey. Proactively manage client flow and waiting experiences, ensuring prompt sales team attention and smooth handovers. Provide exceptional hospitality, including refreshments and maintaining pristine service areas. Anticipate and cater to the needs of loyal and appointment-based clients.
Maison Representation & Storytelling: Embody Maison values, representing Van Cleef & Arpels with impeccable professionalism and radiant service. Offer engaging boutique and Patrimony tours, sharing the Maison's rich history and acting as a knowledgeable referent for our exquisite displays.
Operational Support: Support internal communication to optimize client flow and service delivery. Contribute to maintaining Maison standards for presentation, grooming, and uniform. Participate in daily morning briefs for seamless team coordination.
More than a role . We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.Our Recruitment Process: Step 1 : Submit your application!
Step 2 : If your profile aligns, you will be sent a link to complete a short online video application
Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.
Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.
Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.Be a part of our Team!
Be part of the Cartier Sydney story from its inception and immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.
Play a crucial role in creating a smooth and efficient environment, allowing our team to deliver exceptional experiences to our clients.If you have a passion for procedure and management of stock, we welcome you to apply now!
HOW WILL YOU MAKE AN IMPACT? As a Stock Executive, you will be at the heart of our boutique, ensuring its smooth and efficient operation by developing and driving stock accuracy and integrity while upholding the highest standards of compliance.Your responsibilities will include:Management of quality stock transfersDay to day stock integrity and protectionClient reservationsCoordination and facilitation of regular inventory checks and accurate reportingEnsures that the stock handling is in line with all the compliance procedures and rulesLiaising with other company stakeholders
HOW WILL YOU EXPERIENCE SUCCESS WITH US? At Cartier, we believe passion and expertise are the sparks that create extraordinary success.To truly thrive in this role, you'll bring:Exceptional organization skills and detail orientation Ability to multi-task and have the passion to help Strong communication skillsExcellent time management skills and ability to quickly adapt to a fast pace environment HOW DO WE KEEP YOU SMILING? The opportunity to contribute to a world-class environment and play a vital role in delivering exceptional experiences to our discerning clientele.A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.A generous salary with a market leading incentive schemeThis role will help build your knowledge and experience in all aspects of Luxury Retail Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.
YOUR JOURNEY WITH US: Step 1: Submit your application!Step 2: If your profile aligns, you will be sent a link to complete a short online video applicationStep 3: Following a successful screening, you will be invited to one of our in-person recruitment days where you will have the opportunity to learn more about the Maison and meet key personnel from Cartier Oceania.Step 4: A 1on1 interview with the Commercial Director or Area Manager to show case your suitability for a role with Cartier Step 5: Join the Cartier Family! With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.Ignite your passion for luxury and make a meaningful impact at Cartier - apply now!
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.YOUR MISSION: Oversee merchandising, financial management, sales staff supervision, and overall store management. HOW WILL YOU MAKE AN IMPACT? - Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals. - Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development. - Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps. - Create and manage medium- to long-term work schedules, coordinating across multiple teams to achieve business goals. - Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives. - Implement the function's strategy and business plan, motivating staff to commit to the organization's mission, vision, and values. - Configure complex product-and-services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary. - Manage departmental budget plans, including development and delivery. - Define and optimize order processing protocols for a seamless customer experience. - Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements. - Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota. - Develop and implement relationship management plans for complex customer accounts, building relationships with decision-makers and influencers. - Monitor and improve performance against health, safety, and environment (HSE) key performance indicators, resolving noncompliance issues. - Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities. - Required qualificationsMaster's Degree or equivalent level, substantial general work experience, comprehensive job-related expertise, and experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.BE PART OF HISTORY! Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination. HOW WILL YOU MAKE AN IMPACT?A Chloé Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chloé family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.Client Relationship Management:Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.Omnichannel Business Partnership:Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.Drive sales by mastering omnichannel tools and providing seamless customer experiences.Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.Operational Excellence:Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.HOW WILL YOU EXPERIENCE SUCCESS WITH US?An experienced Sales Associate / Stylist with a proven track record in luxury retail.A strong team player with excellent communication and interpersonal skills.A results-oriented individual with a passion for exceeding targets.Deep understanding of CRM strategies and clienteling techniques.An individual committed to providing exceptional customer service and building lasting relationships.Strong operational skills and attention to detail.HOW DO WE KEEP YOU SMILING?As a significant member of the Chloé community, you are also part of a much bigger family at Richemont.We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.YOUR JOURNEY WITH US:We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:Initial screening call with Richemont Talent TeamInterview with the Hiring ManagerInterview with the HR ManagerInterview with the Regional Team
Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.
Are you a good match: You are a dedicated and service-oriented professional with a minimum of 2 years of customer service experience, ideally in luxury retail or hospitality. You possess foundational knowledge of jewellery and watchmaking, strong communication, and organizational skills. Eager to learn, proactive in sharing knowledge, and committed to delivering an outstanding client experience, you maintain impeccable grooming standards and a keen eye for detail. You thrive in a multicultural environment, always seeking solutions to enhance client and team satisfaction.
What are we expecting from you?
As a Boutique Assistant, you are a vital support to our Sales Associates, enhancing the client journey and upholding the esteemed spirit of Van Cleef & Arpels. Your key responsibilities include:
Client Experience & Support: Warmly welcome clients, offer refreshments, and assist Sales Associates during presentations by preparing products and ensuring a seamless experience. Support the sales process, including product preparation, wrapping, and processing transactions. Assist with daily clienteling activities and facilitate the in-store journey.
Maison Expertise & Brand Presentation: Contribute to maintaining the Maison's visual identity, support event organization, and maintain knowledge of High Jewellery, Jewellery, and Watchmaking.
Operational Excellence: Assist with back-office sales tools and various operational tasks such as stock counts, safe replenishment and deliveries. Ensure strict compliance with Maison policies and procedures, paying close attention to product storage.
Team Collaboration & Growth: Actively develop personal knowledge and skills through self-training and participation in group sessions, collaborating effectively to enhance work processes.More than a role . We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.Our Recruitment Process: Step 1: Submit your application!
Step 2: If your profile aligns, you will be sent a link to complete a short online video application
Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.
Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.
Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.As an Assistant Boutique Manager , you will embody our commitment to 'State-of-the-art tradition' and 'Never stand still'.This pivotal role offers the exciting opportunity to manage day-to-day boutique operations, transforming corporate objectives into operational goals, and acting as a brand ambassador.You will be instrumental in achieving desired results through creative and effective use of resources, retail and CRM tools, contributing to an unforgettable client experience, and upholding the renowned craftsmanship of our Maison.KEY RESPONSIBILITIESSALESMeet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions).Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.Organize private viewing with potential VIPs in your region.Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.Act as a reference in terms of building action plans to achieve personal targets.Assist boutique manager in exceeding boutique budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).Achieve Boutique KPIs defined by Boutique Manager and/or regional brand manager.Learn and support the boutique manager with implementing HQ commercial guidelines (Retail Manual).Support the preparation and delivery of monthly boutique meetings and follow-up actions.Analyze each boutique visit with concerned sales member and build action plan to for possible conversion/retention.TEAM MANAGEMENTAct as a manager-on-duty when the boutique manager is absentIdentify and share with the boutique manager the training needs of boutique members.Ensure monthly staff programs are planned and communicated to boutique manager.Responsible for supporting the boutique manager in integrating and training new and existing team members.Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).Provide support to boutique manager in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.STORE MANAGEMENTEnsure Excellence in and outside of the boutique.Ensure maximum client welcoming, handling, and servicing.Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.STORE OPERATIONSLearn and practice compliance with Group and Brand (Retail Manual) procedures.Act as a manager-on-duty when the boutique manager is absent.Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.Actively ensuring all measures to avoid stock discrepancies at all times.Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.Weekly follow up with regional head office for stock replenishments and active order requests.Compliance with procedures, and with legal, fiscal and customs regulations.Control cash register.Ensure timely reporting of sales (daily, monthly) in accordance with boutique brand and sales manager.Identify strengths and weaknesses in existing operation to define action plans for implementation.CUSTOMER EXPERIENCE & CRM RELATED ACTIVITIESSupport and ensure the boutique team confidently delivers Lange selling ceremony.Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.Proactively participate in VIP events and orders, be considerate of our boutique opportunities.Ensure accurate and genuine relationship building with customers.Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues.Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.QUALIFICATIONSProven experience in luxury retail management, ideally within the high-end watch or jewelry sector.Demonstrated leadership abilities with a 'can-do' attitude, capable of motivating and developing a sales team.Exceptional sales performance track record, with a deep understanding of luxury client experience and CRM strategies.Strong operational acumen, including proficiency in stock management, financial controls, and retail procedures.Excellent communication, interpersonal, and organizational skills, with the ability to build lasting client relationships.Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with retail/CRM systems.YOUR JOURNEY WITH US:Firstly, you will speak with our TA Team to get to know you and to give you a preview of the team dynamics and company culture.Subsequently, you will be meeting with the Flagship Manager and HR Manager followed by the Regional MD to dive deeper and assess your fit to this role. They will also share further responsibilities and opportunities should you be successful in this position.With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. The IWC Senior Sales Associate is a pivotal role responsible for leading by example in delivering unparalleled client experiences, driving sales performance, and ensuring adherence to Maison's directives and operational excellence. This role requires a seasoned professional passionate about luxury sales, adept at cultivating lasting client relationships, and committed to acting as a distinguished ambassador for IWC, with client satisfaction and team mentorship as paramount goals.
HOW WILL YOU MAKE AN IMPACT? Lead by example in achieving and exceeding individual and team sales targets, consistently upholding Maison's directives and the highest standards of service.Take ownership of complex client situations, resolve escalated issues, and contribute proactively to the seamless and efficient operation of the boutique.Cultivate and nurture an exclusive portfolio of VIP clients, driving repeat business, referrals, and loyalty through advanced clienteling strategies and personalized engagement.Act as a leading Brand Ambassador for IWC Schaffhausen, sharing advanced product knowledge, sophisticated sales techniques, and best practices to elevate the entire team's performance and expertise.Actively contribute to the development and implementation of boutique sales strategies, client engagement initiatives, and operational improvements.Mentor and coach junior sales associates, fostering a culture of continuous learning and excellence within the team.
HOW WILL YOU EXPERIENCE SUCCESS WITH US? You possess extensive client management expertise, with a minimum of 5 years of progressive experience in luxury retail, demonstrating a proven track record of building and maintaining high-value client relationships and achieving significant sales results.You bring advanced communication, negotiation, and sales closing skills, coupled with a proven ability to mentor, inspire, and lead colleagues. You thrive in a fast-paced, high-pressure environment and are a collaborative team leader.You exhibit a strategic mindset, proactive problem-solving abilities, and an inspiring, resilient attitude that motivates those around you to achieve collective success.Demonstrated ability to train and coach junior sales associates, contributing to their professional development.
HOW DO WE KEEP YOU SMILING? An elevated opportunity to lead within a passionate and diverse team, setting the benchmark for outstanding client service and contributing to a high-performance culture.IWC Schaffhausen offers advanced development opportunities to further deepen your expertise in Luxury Watchmaking, including specialized training, leadership programs, and opportunities to contribute to strategic projects.Exclusive opportunities to engage with IWC Schaffhausen experts, participate in brand initiatives, and potentially visit our manufacture to gain deeper insights.
YOUR JOURNEY WITH US: Firstly, you will engage with our Talent Sourcing team to discuss your career aspirations, leadership experience, and strategic contributions, gaining insight into our dynamic culture.If shortlisted, you will have in-depth discussions with the Retail Manager, HR Business Partner, and potentially other senior leaders, to assess your strategic fit, leadership capabilities, and explore advanced growth trajectories within IWC and the wider Richemont Group.
Who are we?A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.An exciting new chapter awaitsAs our Boutique undergoes a remarkable transformation, we are looking for exceptional talent to join our Maison and contribute to an elevated experienceAre you a good match?You are detailed oriented, organized, and reliable, with a proactive approach to ensuring operational excellence. You possess strong communication and collaboration skills, contributing positively to team spirit and efficient back-office processes. You are adept at managing tasks, identifying solutions for efficiency, and committed to delivering high-quality work. A foundational knowledge of Maison policies and procedures, along with an interest in Jewelry & Watchmaking, would be a plus.What are we expecting from you?Reporting to the Boutique Operations Manager, you will be a vital part of the boutique team, ensuring the smooth and efficient running of back-office operations and contributing to an exceptional client experience. Your role will be to:Operational Management & Support:Manage cash and billing procedures, including POS, float, and bank deposits.Prepare and maintain various activity reports (reservation, consignment, stock, sales reconciliation, traffic).Order and manage consumables for the boutique (drinks, chocolates, flowers).Contribute to efficient document management (invoices, archives, mails).Handle relationships with external third-parties (e.g., energy & utilities providers, intermediaries).Take ownership of digital tools topics when the Operations & Sales Manager is unavailable.Ensure strict compliance with Maison's policies and procedures.Client Service & Experience Contribution:Support client experience by welcoming clients and managing their waiting time, offering refreshments, catalogues or boutique tours when relevant.Follow up on cost estimates with Sales Associates and manage related processes (acceptance, modification, returns).Act as a key point of contact for the platform/workshop.Perform specific customer service activities allowed in the boutique (e.g., shining, engraving).Team Collaboration & Development:Actively contribute to a positive team spirit and participate in day-to-day boutique life.Provide support for event organization and Maison identity initiatives.Raise awareness on back-office activities among the sales team and assist in training backups.Continuously develop personal knowledge and skills, including Maison products and policies.More than a role We recruit for a career!By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The recruitment processStep 1 : Submit your application!
Step 2 : If your profile aligns, you will be sent a link to complete a short online video application
Step 3: Following a successful screening, you will be invited to an in-person recruitment day in Sydney (End of July / early August) where you will have the opportunity to learn more about the Maison and meet key personnel from Van Cleef & Arpels Oceania.
Step 4: 1on1 interviews with the Boutique Manager and Area Manager to show case your suitability for a role with Van Cleef & Arpels.
Step 5: With successful interviews completed, and contingent upon successful pre-employment screenings, you'll begin your journey with us.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. YOUR MISSION:
The Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience. This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.
HOW WILL YOU MAKE AN IMPACT? As a Client Service Associate, you will be the face of the Maison's aftersales service, managing client relationships and orchestrating repair journeys with empathy, precision, and commercial awareness. Your responsibilities will include: Client Engagement and Service Excellence Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up). Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust. Manage client communications proactively (updates, follow-ups, delays, approvals). Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience Ability to perform on-site quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving & embossing. Handle escalations and complex client situations with professionalism and solution-oriented mindset. Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links) Ability to partner with Boutique colleagues on sales (accessories, watches and jewellery Core Operation Support Coordinate with Client Service Administrator and workshops to ensure accurate execution of repair orders. Ensure service documentation, approvals, and handovers are completed accurately. Contribute to service excellence KPIs (Barometer, client satisfaction). Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc). Step in to support Client Service Administrator tasks when to ensure service continuity during peak periods. HOW WILL YOU EXPERIENCE SUCCESS WITH US? At Richemont, we know that passion and expertise are the sparks that create extraordinary success. As a Client Service Associate , you will bring: Strong client-facing communication and relationship management skills. Sound judgement to assess repair scope and intervention type. High emotional intelligence and service mindset. Ability to manage multiple cases while maintaining attention to detail. Commercial awareness to balance client experience, cost control, and Maison standards. Collaborative mindset to work cross-functionally with boutiques, workshops, and HQ teams. Available to work retail hours including weekends in a fast-paced retail store environment HOW DO WE KEEP YOU SMILING? The opportunity to represent a prestigious Maison and deliver meaningful client experiences. A supportive team environment where collaboration and shared success are valued. Exposure to luxury craftsmanship and technical repair processes. Clear development pathways in sales & service operations, and luxury retail. YOUR JOURNEY WITH US: Step 1: Submit your application! Step 2: If your profile aligns, you will received a call from our TA team Step 3: Following a successful screening, you will be invited to in-person interviews with boutique management team and HR Step 4: The final candidate(s) will be invited to meet with the Commercial Director Step 5: With successful interviews completed, and contingent upon successful pre-employment checks, you will begin your journey with us. Ignite your passion for luxury and make a meaningful impact at Cartier - apply now!
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.Be a part of our Team! We are looking for someone who has experience in retail sales or a customer service role to join our Maison in our Client Relations team. The Cartier Client Relations Centre (CRC) Brand Ambassador will represent the Maison in all customer contact via telephone, e-mail, live chat and social media. The Ambassador will handle client enquires according to Cartier's Quality Standards and will represent the brand's identity and vision at all times. With excellent communications skills, the Ambassador is able to accommodate all customer requests, including service requests and sales inquiries.If you have passion for delivering exceptional customer service and enjoy working in a dynamic, inclusive team, we welcome you to apply now! HOW WILL YOU MAKE AN IMPACT? We are seeking a conscientious and patient team player who is keen to learn and make a difference to our customers. Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media;Facilitate online and phone sales in order to reach commercial goals and objectives;Deliver brand information to clients, and vice versa collect valuable feedback from clientsAccurately process all required data/information in appropriate system/tools under group data security policyEscalate the emergency system issues to team leader timely, and report findings on system improvement if anyIdentify trends in customer satisfaction or dissatisfaction and report findings to the team leaderFollow company policies and procedures as outlined and represent the Group in a professional image at all timesCollaborate with the Group's existing Client Service team for repairs and after-sales service requestsHOW WILL YOU EXPERIENCE SUCCESS WITH US? We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have: Experience in retail sales or customer service in the luxury / high-end goods domain, orExperience in contact center /e-com related activities.Customer service oriented and sales oriented. Conscientious, patient, flexible, polite, exquisite, keen to learn, team player;Skilled in speaking/writing expression and communicationFluent in English (and Mandarin)PC literate, SAP CRM, Salesforce experience is a plus;Flexibility with working in shifts, and work on weekend and public holidays if required
HOW DO WE KEEP YOU SMILING: A great opportunity to be a part of a dynamic and diverse team. This role will help build your knowledge and experience in aspects of Client relations.Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level. YOUR JOURNEY WITH US: After being shortlisted, you will receive a call to discuss the role and for us to get to know you from our Talent Acquisition Partner.
If you are successful through the phone interview, you will be invited to attend an interview with the CRC Team Leader and the CRC Manager.
From there if successful, you will sit an interview with our Commercial Director and Senior HR Manager.
The successful candidates will start with the business after reference and police checks are completed.
