Who is Shift?
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.About the role: As a Customer Service Team Lead, you will oversee a small team of Customer Service Officers, providing coaching, guidance, and support to ensure team members deliver exceptional customer service. You will continue to be hands-on with complex customer cases, escalations, and operational requests, ensuring smooth onboarding and support after finance products are established.
What you'll do:Drive a collaborative and supportive team culture, allocating workloads and creating fair rostersEmpower your team through inclusive training, coaching, and actionable feedbackTackle critical escalations and handle sensitive customer situations with empathy and skillCoach and inspire your team to deliver standout service every dayConnect directly with customers via inbound calls as part of a shared team scheduleEnsure everyone's work aligns with quality standards, processes, and key targetsChampion compliant and efficient operational processesTrack performance data and lead continual improvementsGuide your team through new process and system rolloutsShare team insights and performances with managementBuild and nurture a high-performing, diverse team environment
What you'll bring:Strong relationship-building skills and the ability to work well with different peopleConfidence explaining and positioning products in a way that makes sense to customersCalm, clear decision-making, even under pressureA data-driven mindset, using insights to guide actionComfort using everyday tools and technologyThe ability to motivate, support, and collaborate with othersSolid experience working with customers, brokers, and stakeholdersNegotiation and sales skills with a customer-first approachQuick problem-solving and practical judgement, including around credit decisionsExperience in lending, credit, onboarding, or financial services sales, with a strong focus on customer outcomesKey benefits:Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.Flexible working environment - we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.Family support - industry leading 26 weeks paid parental leave.Purpose built spaces within our office - designed for collaboration, brainstorming, socialising, and focused work.Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
Who is Shift?
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.About the role:As a Client Onboarding Specialist (Internally known as Customer Solutions Specialist), you'll play a key role in supporting customers through the onboarding journey from application through to settlement ensuring a smooth and positive experience. You'll assess applications, make credit decisions within scorecard frameworks, and align Shift's products to meet customer needs.This is a solutions-driven role, where you'll work closely with business owners and brokers to identify the most suitable product, helping position Shift competitively in the market.Based in our North Sydney office, we offer hybrid work flexibility, with a minimum of three days in the office each week.
What you'll do:Assist business owners and brokers in identifying the most suitable product based on needs and circumstances with expert knowledge on Shift's products.Explain key features and benefits of Shift.Own the customer onboarding journey, including registration and compliance requirements for onboarding.Make credit decisions within authority levelsMaintain accurate records and systems.Answer inbound customer calls as part of a rotating roster within the team.Comply with lending guidelines and regulatory obligations.What you'll bring:Experience preferred in lending or sales role within financial services.Demonstrated ability to position products in a competitive marketProven track record of delivering high-quality customer service and meeting performance targets.Excellent communication skills - strong written and verbal communication, active listening.Relationship building with customers, brokers, and stakeholders.Technical systems knowledge (CRM, loan origination, onboarding platforms).Problem-solving to address immediate customer needs.High attention to detailKey benefits:Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.Flexible working environment - we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.Family support - industry leading 26 weeks paid parental leave.Purpose built spaces within our office - designed for collaboration, brainstorming, socialising, and focused work.Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
Who is Shift?
At Shift, we're business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.
We believe Australian businesses are the driving force behind our economy and are core to our communities. That's why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We've helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding.
Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You'll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.About the role:
We are building something new! Join us at an exciting time as we launch Walker St, a new data-driven business venture within Shift. Backed by the resources of an established company and powered by a startup spirit, we're creating tools that help businesses unlock the power of their banking data.We're looking for a Senior Software Engineer who's excited to build modern, scalable systems from the ground up. This is a chance to work on a greenfield product, influence technical decisions, and be part of shaping an inclusive and collaborative engineering culture from day one.
What you'll do:Design, build, and maintain scalable full-stack web applications using C#, .NET, React, and other modern technologies.Collaborate with engineers, designers, and product managers to deliver high-impact features and improvements.Contribute to architectural decisions and help build a reliable microservices-based system.Ensure high standards of code quality, testing, and documentation.Support the team's DevOps practices, CI/CD pipelines, and cloud infrastructure (Azure).Participate in code reviews, pair programming, and mentoring where needed.Embrace agile ways of working, continuous learning, and a user-first mindset.What you'll bring:6+ years of experience building software with C# and .NET.Solid understanding of RESTful APIs and event-driven microservices.Experience with Azure or other cloud platforms.Familiarity with modern DevOps practices and tools (e.g. GitHub Actions, TeamCity, Octopus).A mindset that values testing, quality, and reliable delivery.Strong collaboration and communication skills - you're comfortable working cross functionally and contributing your ideas in a team setting.A passion for learning and solving problems - we're big on curiosity over credentials.Key benefits:Collaborative teams - a flat structure means everyone can learn from colleagues and senior leaders around the business.Be involved - come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.Flexible working environment - we're headquartered in North Sydney with state-based workplaces and offer a flexible work policy.Family support - industry leading 26 weeks paid parental leave.Purpose built spaces within our office - designed for collaboration, brainstorming, socialising, and focused work.Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.
