Description
AI-Powered Sales Development & Smarter Pipeline GrowthJoin ShiftCare as we bring AI, data, and intelligent sales workflows into the way we identify, qualify, and convert opportunities. In this role, you'll combine strong sales expertise with AI-powered insights and modern prospecting tools to build higher-quality pipeline, sharpen qualification, and help our Mid-Market customers discover smarter ways to manage their care operations.Location: Hybrid, Sydney, Australia (Tuesday to Thursday in-office; Monday and Friday flexible)Region: AustraliaDepartment: AU Inbound SalesReports to: Sales Director & SDR Team LeaderAbout ShiftCareShiftCare is a leading care management software platform supporting disability, aged care, and home care providers across Australia, New Zealand, the United Kingdom, and the United States. Our platform helps care providers manage rostering, client records, compliance, billing, and workforce operations more efficiently, enabling better care outcomes at scale.ShiftCare is growing rapidly and is focused on building a high-performing, values-driven go-to-market organisation to support long-term, sustainable growth.OverviewThe Senior Sales Development Representative is a senior individual contributor role within the Sales Development team. This role holds primary ownership of opportunities within the 26+ employee customer segment (upmarket SMB & Mid-Market), with an expected split of approximately 70% inbound and 30% self-generated pipeline, working closely with Senior Account Executives on longer, more complex sales cycles.Fast-track your sales career by supporting our fast growing Mid-Market customer base.Key ResponsibilitiesOwn qualification and pipeline creation for 26+ employee segment leads and opportunities.Consistently deliver a personal target of $160K in qualified pipeline and $80K in overlay ARR contribution.Partner closely with Senior Account Executives to improve deal quality, progression, and conversion across complex sales cycles.Apply best-practice qualification standards across inbound and outbound motions.Maintain high standards of CRM hygiene, reporting, and forecasting accuracy.Contribute to the continuous improvement of SDR processes, playbooks, and team culture.How Success Is MeasuredConsistent achievement of personal pipeline and overlay ARR targets.Quality, conversion, and progression of opportunities within the 26+ customer segment.Improved qualification standards and reduced rework for Account Executives.Strong cross-functional alignment between Marketing, SDRs, and Account Executives.About You2+ years of experience in an SDR, BDR, or similar pipeline generation role within B2B SaaS, ideally prospecting into upmarket SMB & Mid-MarketA proven track record of consistently meeting or exceeding pipeline and qualification targets.Demonstrated experience across both inbound lead qualification and outbound prospecting motions.Strong discovery and qualification skills, with familiarity with structured frameworks such as MEDDICC or BANT.Experience partnering with Account Executives on longer, multi-stakeholder sales cycles.Proficiency with CRM and sales engagement tools, with strong pipeline hygiene and reporting habits.Excellent written and verbal communication skills, with the ability to engage senior stakeholders confidently.A self-directed, coachable, and resilient approach, comfortable operating in a fast-growing environment.Exposure to the disability, aged care, or broader healthcare sector is advantageous but not essential.Build the Future of AI-Enabled SalesAt ShiftCare, we're not just growing our sales team-we're evolving how sales is done. If you're an ambitious SDR who thrives on ownership, enjoys working with complex customers, and is excited to use AI and technology to work smarter and sell better, this is an opportunity to accelerate your career while making a meaningful impact.
Description
Ready to Sell with Purpose? Join ShiftCare and Help Redefine Care DeliveryJoin ShiftCare, Australia's care management software-trusted by over 5,500 providers and 150,000+ carers globally. We're not just building tech; we're helping care teams spend less time on admin and more time with their clients.We're hiring a Business Development Manager who knows the aged care, disability, or community health sectors inside and out, and thrives on turning big conversations into real-world impact. You'll manage high-volume accounts and own the end-to-end sales cycle, from prospecting and discovery through to close and handover.You'll Get To: Lead the full sales cycle from prospecting to closing deals, consistently exceeding sales quotas. Target and engage clients in the disability care space, specifically care providers needing solutions for HR, payroll, CRM, homecare, and accounting. Leverage your existing network in the disability sector to create new business opportunities and cultivate lasting relationships. Promote ShiftCare's value proposition through consultative selling, helping prospects understand how our solutions can streamline their operations and improve their service delivery. Collaborate with internal teams, including marketing and technology, to align sales strategy with new product releases and service enhancements. Provide input and insights into product improvements based on customer feedback, helping to shape future developments. Work with cross-functional teams to ensure a seamless sales process and a smooth onboarding experience for new clients.
You Will Need To Have:5+ years of experience in a SaaS sales role, ideally with a focus on disability software solutions, care providers, HR, payroll, CRM, or accounting software.Proven success in running a full sales cycle, including lead generation, qualification, closing, and relationship management.Consultative sales experience that allows you to deeply understand client needs and deliver solutions that drive value.Evidence of strong performance in previous roles with a demonstrated ability to meet or exceed sales targets.Strong pipeline management skills with the ability to accurately forecast sales opportunities.A passion for helping others by providing impactful solutions that improve the operational efficiency of care providers.Why ShiftCare?
At ShiftCare, we're mission-driven, product-led, and scaling fast:Category leader in care management softwareGrowing rapidly across APAC and North AmericaBacked by a driven, caring team who love to move fast and solve real problemsWhat's In It for You?
Work with a category-defining product, loved by its usersJoin a passionate team reshaping an essential industryMake a genuine difference, every single dayEarn uncapped commission
Sound like you? Apply now or reach out for a chat-we'd love to hear how you can help shape the future of care.
